Mark J. Arnold

7.8k total citations · 4 hit papers
41 papers, 5.8k citations indexed

About

Mark J. Arnold is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Mark J. Arnold has authored 41 papers receiving a total of 5.8k indexed citations (citations by other indexed papers that have themselves been cited), including 30 papers in Marketing, 22 papers in Organizational Behavior and Human Resource Management and 12 papers in Sociology and Political Science. Recurrent topics in Mark J. Arnold's work include Consumer Behavior in Brand Consumption and Identification (27 papers), Customer Service Quality and Loyalty (21 papers) and Consumer Retail Behavior Studies (10 papers). Mark J. Arnold is often cited by papers focused on Consumer Behavior in Brand Consumption and Identification (27 papers), Customer Service Quality and Loyalty (21 papers) and Consumer Retail Behavior Studies (10 papers). Mark J. Arnold collaborates with scholars based in United States, Belgium and United Kingdom. Mark J. Arnold's co-authors include Kristy E. Reynolds, Jaishankar Ganesh, Michael A. Jones, Colleen M. Harmeling, Brad D. Carlson, Jordan W. Moffett, Jason E. Lueg, Nicole Ponder, Joyce Zhou and Mike Chen‐ho Chao and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Mark J. Arnold

41 papers receiving 5.2k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Hedonic shopping motivations

2003 1.6k citations Mark J. Arnold, Kristy E. Reynolds Journal of Retailing profile →
Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers

2000 998 citations Mark J. Arnold, Kristy E. Reynolds et al. Journal of Marketing profile →
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes

2006 746 citations Michael A. Jones, Kristy E. Reynolds et al. Journal of Business Research profile →
Toward a theory of customer engagement marketing

2016 718 citations Colleen M. Harmeling, Mark J. Arnold et al. Journal of the Academy of Marketing Science profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Mark J. Arnold United States	22	4.3k	2.9k	2.4k	1.2k	426	41	5.8k
Kristy E. Reynolds United States	29	5.5k 1.3×	4.0k 1.4×	2.6k 1.1×	1.5k 1.2×	470 1.1×	44	7.1k
Arjun Chaudhuri United States	16	4.4k 1.0×	2.8k 1.0×	3.0k 1.2×	846 0.7×	583 1.4×	35	5.8k
Josée Bloemer Netherlands	25	3.3k 0.8×	3.4k 1.2×	2.0k 0.8×	1.0k 0.8×	612 1.4×	49	5.0k
Banwari Mittal United States	31	4.3k 1.0×	2.2k 0.8×	2.8k 1.2×	870 0.7×	427 1.0×	56	6.0k
David L. Mothersbaugh United States	22	2.7k 0.6×	2.1k 0.7×	1.7k 0.7×	1.1k 0.9×	399 0.9×	32	4.4k
William B. Dodds United States	10	4.3k 1.0×	2.5k 0.9×	2.4k 1.0×	1.3k 1.1×	516 1.2×	22	6.0k
Jeffrey G. Blodgett United States	18	2.6k 0.6×	3.0k 1.0×	1.8k 0.8×	756 0.6×	506 1.2×	31	4.6k
Riadh Ladhari Canada	30	2.6k 0.6×	2.4k 0.8×	2.5k 1.1×	1.3k 1.1×	448 1.1×	49	5.0k
Cleopatra Veloutsou United Kingdom	37	3.8k 0.9×	2.1k 0.7×	3.6k 1.5×	1.0k 0.9×	701 1.6×	104	5.6k
Gianfranco Walsh Germany	38	2.6k 0.6×	1.9k 0.6×	1.8k 0.7×	654 0.5×	598 1.4×	120	4.4k

Countries citing papers authored by Mark J. Arnold

Since Specialization

Citations

This map shows the geographic impact of Mark J. Arnold's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark J. Arnold with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark J. Arnold more than expected).

Fields of papers citing papers by Mark J. Arnold

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Mark J. Arnold. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark J. Arnold. The network helps show where Mark J. Arnold may publish in the future.

Co-authorship network of co-authors of Mark J. Arnold

This figure shows the co-authorship network connecting the top 25 collaborators of Mark J. Arnold. A scholar is included among the top collaborators of Mark J. Arnold based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Mark J. Arnold. Mark J. Arnold is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Arnold, Mark J., et al.. (2024). Outpatient Parenteral Antimicrobial Therapy in a Safety Net Hospital: Opportunities for Improvement. Open Forum Infectious Diseases. 11(5). ofae190–ofae190. 3 indexed citations

Carlson, Brad D., et al.. (2023). Deciphering consumer commitment: Exploring the dual influence of self‐brand and self‐group relationships. Psychology and Marketing. 40(12). 2539–2558. 4 indexed citations

Lehnert, Kevin, et al.. (2022). The Creative Knife: Does Interference Dull the Edge of Creativity Effectiveness?. Journal of Advertising. 52(4). 558–577. 4 indexed citations

Arnold, Mark J., et al.. (2022). The effect of brand crises on endorser reputation and endorsement portfolios. Psychology and Marketing. 39(7). 1385–1397. 11 indexed citations

Arnold, Mark J., et al.. (2020). A model of cultural intelligence and global identity. Journal of Consumer Marketing. 37(7). 821–832. 4 indexed citations

Arnold, Mark J., et al.. (2020). Consumer legitimacy: conceptualization and measurement scales. Journal of Consumer Marketing. 37(4). 385–397. 23 indexed citations

Ma, Jieqiong, et al.. (2018). Family involvement, environmental turbulence, and R&D investment: evidence from Listed Chinese SMEs. Small Business Economics. 53(4). 1017–1032. 34 indexed citations

Yang, Jie, Jieqiong Ma, Mark J. Arnold, & Krittinee Nuttavuthisit. (2018). Global identity, perceptions of luxury value and consumer purchase intention: a cross-cultural examination. Journal of Consumer Marketing. 35(5). 533–542. 35 indexed citations

Westjohn, Stanford A., Mark J. Arnold, Peter Magnusson, & Kristy E. Reynolds. (2016). The Influence of Regulatory Focus on Global Consumption Orientation and Preference for Global versus Local Consumer Culture Positioning. Journal of International Marketing. 24(2). 22–39. 46 indexed citations

10.

Arnold, Mark J., et al.. (2015). Valence- and Arousal-Focused Emotional Clusters among Highly-Satisfied Customers. Journal of managerial issues. 27. 43. 3 indexed citations

11.

Harmeling, Colleen M., Robert W. Palmatier, Mark B. Houston, Mark J. Arnold, & Stephen A. Samaha. (2015). Transformational Relationship Events. Journal of Marketing. 79(5). 39–62. 110 indexed citations

12.

Harmeling, Colleen M., Robert W. Palmatier, Mark B. Houston, Mark J. Arnold, & Stephen A. Samaha. (2015). Transformational Relationship Events. Journal of Marketing. 1621266282–1621266282. 4 indexed citations

13.

Arnold, Mark J. & Kristy E. Reynolds. (2012). Approach and Avoidance Motivation: Investigating Hedonic Consumption in a Retail Setting. Journal of Retailing. 88(3). 399–411. 145 indexed citations

14.

Xie, Yu, et al.. (2010). On the determinants of post-entry strategic positioning of foreign firms in a host market: A “strategy tripod” perspective. International Business Review. 20(4). 477–490. 19 indexed citations

15.

Westjohn, Stanford A., Mark J. Arnold, Peter Magnusson, Srđan Zdravković, & Joyce Zhou. (2009). Technology readiness and usage: a global-identity perspective. Journal of the Academy of Marketing Science. 37(3). 250–265. 99 indexed citations

16.

Jones, Michael A., Kristy E. Reynolds, & Mark J. Arnold. (2006). Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes. Journal of Business Research. 59(9). 974–981. 746 indexed citations breakdown →

17.

Arnold, Mark J., Kristy E. Reynolds, Nicole Ponder, & Jason E. Lueg. (2004). Customer delight in a retail context: investigating delightful and terrible shopping experiences. Journal of Business Research. 58(8). 1132–1145. 308 indexed citations

18.

Arnold, Mark J., et al.. (2001). The effects of direct marketing techniques on performance: An application to arts organizations. Journal of Interactive Marketing. 15(3). 41–52. 14 indexed citations

19.

Reynolds, Kristy E. & Mark J. Arnold. (2000). Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context. Journal of Personal Selling and Sales Management. 20(2). 89–98. 176 indexed citations

20.

Fisher, James, Dennis E. Garrett, & Mark J. Arnold. (1997). Consumers' Perceptions of the Usefulness of Company Complaint Information Provided by the Better Business Bureau. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 10. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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