Mark J. Arnold
Impact in
- Marketing top 0.05%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Consumer Market Behavior and Pricing
- Environmental Sustainability in Business
- Service and Product Innovation
-
- Customer Service Quality and Loyalty
Papers in
- Marketing 30
- Consumer Behavior in Brand Consumption and Identification 27
- Consumer Retail Behavior Studies 10
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- Customer Service Quality and Loyalty 21
- Co-authors
- Kristy E. Reynolds (12 shared papers)Jaishankar Ganesh (1 shared paper)Michael A. Jones (3 shared papers)Colleen M. Harmeling (3 shared papers)Brad D. Carlson (3 shared papers)Jordan W. Moffett (1 shared paper)Jason E. Lueg (1 shared paper)Nicole Ponder (1 shared paper)
- Journals
- Journal of Consumer Marketing (5 papers)Psychology and Marketing (4 papers)Journal of Business Research (3 papers)Journal of Retailing (3 papers)Journal of Marketing (3 papers)
- Partner nations
- United StatesBelgiumThailand
In The Last Decade
Mark J. Arnold
41 papers receiving 5.3k citations
Mark J. Arnold's Hit Papers
Peers
Comparison fields: 5 of 99
- Marketing 4.3k
- Organizational Behavior and Human Resource Management 2.9k
- Information Systems and Management 1.2k
- Tourism, Leisure and Hospitality Management 98
- Sociology and Political Science 2.4k
Countries citing papers authored by Mark J. Arnold
This map shows the geographic impact of Mark J. Arnold's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark J. Arnold with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark J. Arnold more than expected).
Fields of papers citing papers by Mark J. Arnold
This network shows the impact of papers produced by Mark J. Arnold. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark J. Arnold. The network helps show where Mark J. Arnold may publish in the future.
Co-authors
The 25 scholars most cited alongside Mark J. Arnold, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 41 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Hedonic shopping motivations Hit paper breakdown → | 2003 | 1615 |
| 2 | Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers Hit paper breakdown → | 2000 | 998 |
| 3 | Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes Hit paper breakdown → | 2006 | 751 |
| 4 | Toward a theory of customer engagement marketing Hit paper breakdown → | 2016 | 737 |
| 5 | 2004 | 311 | |
| 6 | 2000 | 175 | |
| 7 | 2009 | 159 | |
| 8 | 2012 | 145 | |
| 9 | 2005 | 114 | |
| 10 | 2015 | 113 | |
| 11 | 2009 | 101 | |
| 12 | 2009 | 98 | |
| 13 | 1998 | 68 | |
| 14 | 2014 | 61 | |
| 15 | 2016 | 47 | |
| 16 | 2015 | 35 | |
| 17 | 2018 | 35 | |
| 18 | 1996 | 35 | |
| 19 | 2018 | 35 | |
| 20 | 2009 | 29 |
About Mark J. Arnold
Mark J. Arnold is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Strategy and Management and Social Psychology, having authored 41 papers that have together received 5.9k indexed citations. Recurring topics across this work include Consumer Behavior in Brand Consumption and Identification (27 papers), Customer Service Quality and Loyalty (21 papers), Consumer Retail Behavior Studies (10 papers), Digital Marketing and Social Media (8 papers), Cultural Differences and Values (4 papers), Psychology of Social Influence (3 papers), International Business and FDI (3 papers) and Behavioral Health and Interventions (2 papers). The work is most often cited by research in Marketing (4.3k citations), Organizational Behavior and Human Resource Management (2.9k citations), Information Systems and Management (1.2k citations), Tourism, Leisure and Hospitality Management (98 citations) and Sociology and Political Science (2.4k citations). Mark J. Arnold has collaborated with scholars based in United States, Belgium and Thailand. Frequent co-authors include Kristy E. Reynolds, Jaishankar Ganesh, Michael A. Jones, Colleen M. Harmeling, Brad D. Carlson, Jordan W. Moffett, Jason E. Lueg, Nicole Ponder, Joyce Zhou and Lyn S. Amine. Their work appears in journals such as Journal of Consumer Marketing, Psychology and Marketing, Journal of Business Research, Journal of Retailing and Journal of Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.