Mark G. Dunn
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 2%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
Papers in
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- Customer Service Quality and Loyalty 8
- Job Satisfaction and Organizational Behavior 3
- Management Theory and Practice 1
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- Organizational Leadership and Management Strategies 4
- Co-authors
- W. Randy Boxx (3 shared papers)Richard W. Easley (3 shared papers)Charles S. Madden (3 shared papers)David L. Altheide (1 shared paper)Louise K. Comfort (2 shared papers)David E. Johnson (2 shared papers)David Norburn (6 shared papers)Sue Birley (6 shared papers)
- Journals
- Journal of Business Research (2 papers)Journal of Contingencies and Crisis Management (1 paper)Journal of Strategic Marketing (1 paper)International Journal of Advertising (1 paper)Public Personnel Management (1 paper)
- Partner nations
- United StatesUnited Kingdom
In The Last Decade
Mark G. Dunn
21 papers receiving 1.3k citations
Peers
Comparison fields: 5 of 118
- Organizational Behavior and Human Resource Management 554
- Marketing 296
- Communication 201
- Strategy and Management 322
- Tourism, Leisure and Hospitality Management 25
Countries citing papers authored by Mark G. Dunn
This map shows the geographic impact of Mark G. Dunn's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark G. Dunn with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark G. Dunn more than expected).
Fields of papers citing papers by Mark G. Dunn
This network shows the impact of papers produced by Mark G. Dunn. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark G. Dunn. The network helps show where Mark G. Dunn may publish in the future.
Co-authors
The 19 scholars most cited alongside Mark G. Dunn, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 22 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2000 | 209 | |
| 2 | 1977 | 192 | |
| 3 | 2001 | 188 | |
| 4 | 1991 | 185 | |
| 5 | 1990 | 176 | |
| 6 | 1995 | 111 | |
| 7 | 2004 | 109 | |
| 8 | Research note: The influence of perceived risk on brand preference for supermarket products. | 1986 | 89 |
| 9 | 1990 | 73 | |
| 10 | 1994 | 54 | |
| 11 | 1993 | 31 | |
| 12 | The Congruence of Alternative Osl Measures With Consumer Exploratory Behavior Tendencies | 1986 | 28 |
| 13 | 1986 | 26 | |
| 14 | 1985 | 24 | |
| 15 | 1988 | 24 | |
| 16 | 2011 | 12 | |
| 17 | 1995 | 5 | |
| 18 | Corporate culture, organizational climate and marketing performance | 1987 | 5 |
| 19 | Leading Change When Disruption Is the Norm: Interaction | 2013 | 1 |
| 20 | The customer-centric physician. | 2008 | 1 |
About Mark G. Dunn
Mark G. Dunn is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management, Marketing, Management Science and Operations Research and Social Psychology, having authored 22 papers that have together received 1.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (8 papers), Organizational Leadership and Management Strategies (4 papers), Job Satisfaction and Organizational Behavior (3 papers), Consumer Behavior in Brand Consumption and Identification (2 papers), Chaos, Complexity, and Education (2 papers), Complex Systems and Decision Making (2 papers), Management Theory and Practice (1 paper) and Cultural Differences and Values (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (554 citations), Marketing (296 citations), Communication (201 citations), Strategy and Management (322 citations) and Tourism, Leisure and Hospitality Management (25 citations). Mark G. Dunn has collaborated with scholars based in United States and United Kingdom. Frequent co-authors include W. Randy Boxx, Richard W. Easley, Charles S. Madden, David L. Altheide, Louise K. Comfort, David E. Johnson, David Norburn, Sue Birley, Patrick E. Murphy and Adam Zagorecki. Their work appears in journals such as Journal of Business Research, Journal of Contingencies and Crisis Management, Journal of Strategic Marketing, International Journal of Advertising and Public Personnel Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.