F. Javier Sesé

2.2k total citations · 1 hit paper
50 papers, 1.6k citations indexed

About

F. Javier Sesé is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, F. Javier Sesé has authored 50 papers receiving a total of 1.6k indexed citations (citations by other indexed papers that have themselves been cited), including 34 papers in Organizational Behavior and Human Resource Management, 31 papers in Marketing and 17 papers in Sociology and Political Science. Recurrent topics in F. Javier Sesé's work include Customer Service Quality and Loyalty (31 papers), Consumer Retail Behavior Studies (20 papers) and Digital Marketing and Social Media (14 papers). F. Javier Sesé is often cited by papers focused on Customer Service Quality and Loyalty (31 papers), Consumer Retail Behavior Studies (20 papers) and Digital Marketing and Social Media (14 papers). F. Javier Sesé collaborates with scholars based in Spain, Netherlands and United States. F. Javier Sesé's co-authors include Blanca Hernández Ortega, Iguácel Melero, Isabel Buil, Lorena Blasco‐Arcas, Yolanda Polo, Iguácel Melero‐Polo, Jesús Cambra‐Fierro, Lily Gao, María Eugenia López-Pérez and Peter C. Verhoef and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Business Research and Computers in Human Behavior.

In The Last Decade

F. Javier Sesé

45 papers receiving 1.5k citations

Hit Papers

Using clickers in class. The role of interactivity, activ... 2012 2026 2016 2021 2012 100 200 300 400
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Using clickers in class. The role of interactivity, active collaborative learning and engagement in learning performance
    2012 413 citations Isabel Buil, Blanca Hernández Ortega et al. profile →

Peers

F. Javier Sesé
Francisco Javier Rondán Cataluña Spain
José Ángel López Sánchez Spain
Wei‐Tsong Wang Taiwan
Aurora Garrido‐Moreno Spain
John A. Schibrowsky United States
Kathy Ning Shen United Arab Emirates
Irvine Clarke United States
Sangeeta Sahney India
Zhen Shao China
Rafael Anaya‐Sánchez Spain
Francisco Javier Rondán Cataluña Spain
F. Javier Sesé
Citations per year, relative to F. Javier Sesé F. Javier Sesé (= 1×) peers Francisco Javier Rondán Cataluña

Countries citing papers authored by F. Javier Sesé

Since Specialization
Citations

This map shows the geographic impact of F. Javier Sesé's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by F. Javier Sesé with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites F. Javier Sesé more than expected).

Fields of papers citing papers by F. Javier Sesé

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by F. Javier Sesé. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by F. Javier Sesé. The network helps show where F. Javier Sesé may publish in the future.

Co-authorship network of co-authors of F. Javier Sesé

This figure shows the co-authorship network connecting the top 25 collaborators of F. Javier Sesé. A scholar is included among the top collaborators of F. Javier Sesé based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with F. Javier Sesé. F. Javier Sesé is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Viswanathan, Vijay, et al.. (2022). Quantifying the effect of status in a multi-tier loyalty program. Industrial Marketing Management. 104. 376–383.
2.
Cambra‐Fierro, Jesús, Iguácel Melero‐Polo, Lia Patrício, & F. Javier Sesé. (2020). Channel Habits and the Development of Successful Customer-Firm Relationships in Services. Journal of Service Research. 23(4). 456–475. 22 indexed citations
3.
Gao, Lily, Iguácel Melero‐Polo, & F. Javier Sesé. (2019). Customer Equity Drivers, Customer Experience Quality, and Customer Profitability in Banking Services: The Moderating Role of Social Influence. Journal of Service Research. 23(2). 174–193. 59 indexed citations
4.
López-Pérez, María Eugenia, Iguácel Melero, & F. Javier Sesé. (2017). Management for Sustainable Development and Its Impact on Firm Value in the SME Context: Does Size Matter?. Business Strategy and the Environment. 26(7). 985–999. 104 indexed citations
5.
Cambra‐Fierro, Jesús, Iguácel Melero, & F. Javier Sesé. (2017). Online customer-initiated contacts and the development of profitable relationships. Electronic Commerce Research and Applications. 26. 13–22. 9 indexed citations
6.
Cambra‐Fierro, Jesús, Iguácel Melero‐Polo, F. Javier Sesé, & Jenny van Doorn. (2017). Customer-Firm Interactions and the Path to Profitability. Journal of Service Research. 21(2). 201–218. 20 indexed citations
7.
Melero, Iguácel, F. Javier Sesé, & Peter C. Verhoef. (2016). RECASTING THE CUSTOMER EXPERIENCE IN TODAY’S OMNI-CHANNEL ENVIRONMENT. Universia business review. 50(50). 18–37. 93 indexed citations
8.
Cambra‐Fierro, Jesús, Wagner A. Kamakura, Iguácel Melero‐Polo, & F. Javier Sesé. (2016). “Are multichannel customers really more valuable? An analysis of banking services”. International Journal of Research in Marketing. 33(1). 208–212. 20 indexed citations
9.
Cambra‐Fierro, Jesús, Iguácel Melero, & F. Javier Sesé. (2014). Managing Complaints to Improve Customer Profitability. Journal of Retailing. 91(1). 109–124. 67 indexed citations
10.
Polo, Yolanda & F. Javier Sesé. (2013). Strengthening Customer Relationships. Journal of Service Research. 16(2). 138–154. 12 indexed citations
11.
Buil, Isabel, Blanca Hernández Ortega, & F. Javier Sesé. (2013). El papel de la prensa en la mejora del proceso de aprendizaje. Una aplicación en el EEES. SHILAP Revista de lepidopterología. 11(3). 445–445. 2 indexed citations
12.
Buil, Isabel, et al.. (2012). Los foros de discusión y sus beneficios en la docencia virtual: recomendaciones para un uso eficiente. SHILAP Revista de lepidopterología. 7 indexed citations
13.
Melero, Iguácel, et al.. (2012). Aproximación al concepto de "engagement": un estudio exploratorio en el sector de la telefonía móvil. Universia business review. 1(33). 84–103. 7 indexed citations
14.
Buil, Isabel, et al.. (2012). Discussion Forums and Their Benefits for E-Learning: Implications for Effective Use. Innovar. 22(43). 131–144. 2 indexed citations
15.
Ortega, Blanca Hernández, et al.. (2011). The role of social motivations in e-learning: How do they affect usage and success of ICT interactive tools?. Computers in Human Behavior. 27(6). 2224–2232. 89 indexed citations
16.
Redondo, Yolanda Polo & F. Javier Sesé. (2009). La retención de los clientes: un estudio empírico de sus determinantes. 13(1). 117–137. 1 indexed citations
17.
Maícas, Juan P., Yolanda Polo, & F. Javier Sesé. (2009). The Role of (Personal) Network Effects and Switching Costs in Determining Mobile Users’ Choice. Journal of Information Technology. 24(2). 160–171. 41 indexed citations
18.
Redondo, Yolanda Polo, et al.. (2007). El papel de los costes de cambioen las relaciones con los clientes a largo plazo. Universia business review. 2(14). 42–55. 6 indexed citations
19.
Redondo, Yolanda Polo, et al.. (2006). ¿Cómo retener a los clientes? Influencia de los costes de cambio y del nivel de satisfacción. 29(15). 52–65. 1 indexed citations
20.
Redondo, Yolanda Polo, et al.. (2006). The impact of customer relationship characteristics on customer switching behavior. Managing Service Quality. 16(6). 556–574. 65 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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