Joy M. Field
- Marketing top 1%
- Organizational Behavior and Human Resource Management top 1%
- Strategy and Management top 2%
- Management Information Systems top 2%
- Sociology and Political Science top 5%
- Co-authors
- Gregory R. HeimRajiv D. BankerRoger G. SchroederKingshuk K. SinhaMahesh SubramonyLarry P. RitzmanAmy L. OstromDarima Fotheringham
- Topics
- Customer Service Quality and Loyalty (13 papers)Quality and Supply Management (12 papers)Service and Product Innovation (10 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementManagement Information Systems
- Partner nations
- United StatesAustraliaCanada
In The Last Decade
Joy M. Field
38 papers receiving 1.4k citations
Hit Papers
Peers
Comparison fields: 5 of 109
- Marketing 582
- Organizational Behavior and Human Resource Management 555
- Strategy and Management 414
- Management Information Systems 366
- Sociology and Political Science 297
Countries citing papers authored by Joy M. Field
This map shows the geographic impact of Joy M. Field's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Joy M. Field with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Joy M. Field more than expected).
Fields of papers citing papers by Joy M. Field
This network shows the impact of papers produced by Joy M. Field. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Joy M. Field. The network helps show where Joy M. Field may publish in the future.
Co-authorship network of co-authors of Joy M. Field
This figure shows the co-authorship network connecting the top 25 collaborators of Joy M. Field. A scholar is included among the top collaborators of Joy M. Field based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Joy M. Field. Joy M. Field is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 0 | |
| 2 | 17 | |
| 3 | Service Research Priorities in Turbulent Times: A Multiple Stakeholder Approach | 1 |
| 4 | 72 | |
| 5 | 24 | |
| 6 | 14 | |
| 7 | 10 | |
| 8 | 16 | |
| 9 | Process drivers of e-service quality: Analysis of data from an online rating site | 1 |
| 10 | 74 | |
| 11 | 32 | |
| 12 | 17 | |
| 13 | 100 | |
| 14 | Managing quality in the e-service system: Development and application of a process model | 7 |
| 15 | 22 | |
| 16 | 55 | |
| 17 | 3 | |
| 18 | Nursing focus - postgraduate education | 1 |
| 19 | 21 | |
| 20 | 1 |
About Joy M. Field
Joy M. Field is a scholar working on Management Information Systems, Marketing and Organizational Behavior and Human Resource Management, having authored 41 papers that have together received 1.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (13 papers), Quality and Supply Management (12 papers) and Service and Product Innovation (10 papers). The work is most often cited by research in Marketing (582 citations), Organizational Behavior and Human Resource Management (555 citations) and Management Information Systems (366 citations). Joy M. Field has collaborated with scholars based in United States, Australia and Canada. Frequent co-authors include Gregory R. Heim, Rajiv D. Banker, Roger G. Schroeder, Kingshuk K. Sinha, Mahesh Subramony, Larry P. Ritzman, Amy L. Ostrom, Darima Fotheringham, Katherine N. Lemon and Janet R. McColl‐Kennedy. Their work appears in journals such as Academy of Management Journal, Strategic Management Journal and Journal of Business Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.