Gregory R. Heim
- Marketing top 1%
- Organizational Behavior and Human Resource Management top 2%
- Information Systems and Management top 1%
- Management Information Systems top 2%
- Sociology and Political Science top 5%
- Co-authors
- Kingshuk K. SinhaJoy M. FieldMichael KetzenbergXiaosong PengHoward Hao‐Chun ChuangRogelio OlivaRavi SenXitong Guo
- Topics
- Customer Service Quality and Loyalty (16 papers)Consumer Retail Behavior Studies (14 papers)Technology Adoption and User Behaviour (11 papers)
- Cited by
- MarketingInformation Systems and ManagementOrganizational Behavior and Human Resource Management
- Journals
- Journal of Operations ManagementInformation Systems ResearchJournal of Management Information Systems
- Partner nations
- United StatesChinaTaiwan
In The Last Decade
Gregory R. Heim
45 papers receiving 1.2k citations
Peers
Comparison fields: 5 of 84
- Marketing 556
- Organizational Behavior and Human Resource Management 437
- Information Systems and Management 342
- Management Information Systems 293
- Sociology and Political Science 279
Countries citing papers authored by Gregory R. Heim
This map shows the geographic impact of Gregory R. Heim's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Gregory R. Heim with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Gregory R. Heim more than expected).
Fields of papers citing papers by Gregory R. Heim
This network shows the impact of papers produced by Gregory R. Heim. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Gregory R. Heim. The network helps show where Gregory R. Heim may publish in the future.
Co-authorship network of co-authors of Gregory R. Heim
This figure shows the co-authorship network connecting the top 25 collaborators of Gregory R. Heim. A scholar is included among the top collaborators of Gregory R. Heim based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Gregory R. Heim. Gregory R. Heim is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 1 | |
| 2 | 20 | |
| 3 | 10 | |
| 4 | 6 | |
| 5 | 30 | |
| 6 | 63 | |
| 7 | 39 | |
| 8 | 113 | |
| 9 | 1 | |
| 10 | 12 | |
| 11 | 2 | |
| 12 | 18 | |
| 13 | 11 | |
| 14 | 6 | |
| 15 | 19 | |
| 16 | 5 | |
| 17 | Process drivers of e-service quality: Analysis of data from an online rating site | 1 |
| 18 | 100 | |
| 19 | 16 | |
| 20 | Managing quality in the e-service system: Development and application of a process model | 7 |
About Gregory R. Heim
Gregory R. Heim is a scholar working on Marketing, Information Systems and Management and Organizational Behavior and Human Resource Management, having authored 45 papers that have together received 1.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (16 papers), Consumer Retail Behavior Studies (14 papers) and Technology Adoption and User Behaviour (11 papers). The work is most often cited by research in Marketing (556 citations), Information Systems and Management (342 citations) and Organizational Behavior and Human Resource Management (437 citations). Gregory R. Heim has collaborated with scholars based in United States, China and Taiwan. Frequent co-authors include Kingshuk K. Sinha, Joy M. Field, Michael Ketzenberg, Xiaosong Peng, Howard Hao‐Chun Chuang, Rogelio Oliva, Ravi Sen, Xitong Guo, Lu Yan and Shawnee K. Vickery. Their work appears in journals such as Journal of Operations Management, Information Systems Research and Journal of Management Information Systems.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.