Gregory R. Heim

1.7k total citations
45 papers, 1.2k citations indexed

About

Gregory R. Heim is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Economics and Econometrics. According to data from OpenAlex, Gregory R. Heim has authored 45 papers receiving a total of 1.2k indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Marketing, 16 papers in Organizational Behavior and Human Resource Management and 12 papers in Economics and Econometrics. Recurrent topics in Gregory R. Heim's work include Customer Service Quality and Loyalty (16 papers), Consumer Retail Behavior Studies (14 papers) and Technology Adoption and User Behaviour (11 papers). Gregory R. Heim is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Consumer Retail Behavior Studies (14 papers) and Technology Adoption and User Behaviour (11 papers). Gregory R. Heim collaborates with scholars based in United States, China and Taiwan. Gregory R. Heim's co-authors include Kingshuk K. Sinha, Joy M. Field, Michael Ketzenberg, Xiaosong Peng, Howard Hao‐Chun Chuang, Rogelio Oliva, Ravi Sen, Xitong Guo, Lu Yan and Shawnee K. Vickery and has published in prestigious journals such as Journal of Operations Management, Information Systems Research and Journal of Management Information Systems.

In The Last Decade

Gregory R. Heim

45 papers receiving 1.2k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Gregory R. Heim United States 19 556 437 342 293 279 45 1.2k
Xin Ding United States 14 402 0.7× 373 0.9× 268 0.8× 192 0.7× 248 0.9× 30 1.1k
Gérson Tontini Brazil 16 330 0.6× 335 0.8× 150 0.4× 236 0.8× 186 0.7× 83 1.1k
Mark M. Davis United States 17 494 0.9× 456 1.0× 130 0.4× 323 1.1× 209 0.7× 27 1.3k
Jos van Iwaarden Netherlands 20 247 0.4× 424 1.0× 217 0.6× 463 1.6× 234 0.8× 28 1.2k
Kai Kang China 15 381 0.7× 139 0.3× 252 0.7× 195 0.7× 433 1.6× 52 1.2k
Kirk R. Karwan United States 18 371 0.7× 638 1.5× 228 0.7× 365 1.2× 248 0.9× 34 1.3k
Selim Ahmed Malaysia 19 245 0.4× 281 0.6× 130 0.4× 221 0.8× 244 0.9× 61 998
Larry J. Menor Canada 13 886 1.6× 650 1.5× 271 0.8× 577 2.0× 272 1.0× 19 1.9k
Nirup M. Menon United States 15 164 0.3× 255 0.6× 325 1.0× 307 1.0× 287 1.0× 40 1.2k
Adrienne Curry United Kingdom 18 247 0.4× 514 1.2× 159 0.5× 412 1.4× 140 0.5× 29 1.2k

Countries citing papers authored by Gregory R. Heim

Since Specialization
Citations

This map shows the geographic impact of Gregory R. Heim's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Gregory R. Heim with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Gregory R. Heim more than expected).

Fields of papers citing papers by Gregory R. Heim

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Gregory R. Heim. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Gregory R. Heim. The network helps show where Gregory R. Heim may publish in the future.

Co-authorship network of co-authors of Gregory R. Heim

This figure shows the co-authorship network connecting the top 25 collaborators of Gregory R. Heim. A scholar is included among the top collaborators of Gregory R. Heim based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Gregory R. Heim. Gregory R. Heim is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Heim, Gregory R., et al.. (2024). Do mid‐level providers enhance hospital cost per discharge or triple aim performance efficiency? An exploratory analysis. Journal of Operations Management. 70(5). 793–830. 1 indexed citations
2.
Sen, Ravi, Gregory R. Heim, & Qi‐Long Zhu. (2022). Artificial Intelligence and Machine Learning in Cybersecurity: Applications, Challenges, and Opportunities for MIS Academics. Communications of the Association for Information Systems. 51(1). 179–209. 20 indexed citations
3.
Heim, Gregory R., Anand Nair, & Elliot Bendoly. (2021). Aims and criteria for advancing technology management research at the Journal of Operations Management. Journal of Operations Management. 67(8). 920–925. 10 indexed citations
4.
Heim, Gregory R., et al.. (2020). Examining the Impacts of Clinical Practice Variation on Operational Performance. Production and Operations Management. 30(4). 839–863. 6 indexed citations
5.
Venkataraman, Sriram, et al.. (2019). Impact of the value‐based purchasing program on hospital operations outcomes: An econometric analysis. Journal of Operations Management. 66(1-2). 151–175. 30 indexed citations
6.
Chuang, Howard Hao‐Chun, Rogelio Oliva, & Gregory R. Heim. (2019). Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty. Production and Operations Management. 28(9). 2338–2364. 63 indexed citations
7.
Ketzenberg, Michael, et al.. (2019). Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns. Production and Operations Management. 29(5). 1232–1255. 39 indexed citations
8.
Ketzenberg, Michael, et al.. (2018). Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing: A data analytics study. Journal of Operations Management. 61(1). 15–45. 113 indexed citations
9.
10.
Lee, Seung-Jun, et al.. (2016). Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations. Journal of Operations Management. 47-48(1). 71–79. 12 indexed citations
11.
Heim, Gregory R., et al.. (2016). Hospital Quality, Medical Charge Variation, and Patient Care Efficiency: Implications for Bundled Payment Reform Models. SSRN Electronic Journal. 2 indexed citations
12.
Perdikaki, Olga, Xiaosong Peng, & Gregory R. Heim. (2015). Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance. Production and Operations Management. 24(11). 1794–1811. 18 indexed citations
13.
Chuang, Howard Hao‐Chun, Guanyi Lu, Xiaosong Peng, & Gregory R. Heim. (2014). Impact of Value‐Added Service Features in e‐Retailing Processes: An Econometric Analysis of Web Site Functions. Decision Sciences. 45(6). 1159–1186. 11 indexed citations
14.
Peng, Xiaosong, et al.. (2011). Impacts of information technology on mass customization capability of manufacturing plants. International Journal of Operations & Production Management. 31(10). 1022–1047. 6 indexed citations
15.
Heim, Gregory R. & Michael Ketzenberg. (2010). Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses. Journal of Operations Management. 29(5). 449–461. 19 indexed citations
16.
Heim, Gregory R. & Xiaosong Peng. (2009). The impact of information technology use on plant structure, practices, and performance: An exploratory study. Journal of Operations Management. 28(2). 144–162. 5 indexed citations
17.
Heim, Gregory R. & Joy M. Field. (2008). Process drivers of e-service quality: Analysis of data from an online rating site. Quality Engineering. 53(4). 472–474. 1 indexed citations
18.
Heim, Gregory R. & Joy M. Field. (2006). Process drivers of e‐service quality: Analysis of data from an online rating site. Journal of Operations Management. 25(5). 962–984. 100 indexed citations
19.
Heim, Gregory R., et al.. (2005). Experiential Learning in a Management Information Systems Course: Simulating IT Consulting and CRM System Procurement. Communications of the Association for Information Systems. 15. 16 indexed citations
20.
Heim, Gregory R., Joy M. Field, & Kingshuk K. Sinha. (2005). Managing quality in the e-service system: Development and application of a process model. Quality Engineering. 50(5). 565–568. 7 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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