Jacob Eskildsen

2.5k total citations
61 papers, 1.7k citations indexed

About

Jacob Eskildsen is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management and Management Information Systems. According to data from OpenAlex, Jacob Eskildsen has authored 61 papers receiving a total of 1.7k indexed citations (citations by other indexed papers that have themselves been cited), including 16 papers in Organizational Behavior and Human Resource Management, 14 papers in Strategy and Management and 12 papers in Management Information Systems. Recurrent topics in Jacob Eskildsen's work include Customer Service Quality and Loyalty (12 papers), Quality and Supply Management (6 papers) and Accounting and Organizational Management (6 papers). Jacob Eskildsen is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Quality and Supply Management (6 papers) and Accounting and Organizational Management (6 papers). Jacob Eskildsen collaborates with scholars based in Denmark, United States and Sweden. Jacob Eskildsen's co-authors include Kai Kristensen, Jens J. Dahlgaard, Hans Jørn Juhl, Rick L. Edgeman, Anders Westlund, Dorthe Døjbak Håkonsson, Dan Mønster, Sebastian Wallot, Børge Obel and Richard M. Burton and has published in prestigious journals such as Strategic Management Journal, Organization Science and Frontiers in Psychology.

In The Last Decade

Jacob Eskildsen

60 papers receiving 1.5k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Jacob Eskildsen Denmark 22 638 574 444 270 206 61 1.7k
Michael Scott Garver United States 16 531 0.8× 518 0.9× 476 1.1× 400 1.5× 118 0.6× 49 1.8k
Ana Belén Escrig Tena Spain 23 723 1.1× 1.0k 1.8× 770 1.7× 277 1.0× 110 0.5× 56 2.0k
Russell A. Eisenstat United States 16 877 1.4× 807 1.4× 434 1.0× 201 0.7× 119 0.6× 28 2.0k
Kate Blackmon United Kingdom 15 454 0.7× 583 1.0× 518 1.2× 201 0.7× 165 0.8× 20 1.5k
Mathieu Weggeman Netherlands 19 394 0.6× 839 1.5× 292 0.7× 173 0.6× 173 0.8× 40 1.9k
Patrick Dawson United Kingdom 23 926 1.5× 662 1.2× 409 0.9× 171 0.6× 127 0.6× 104 2.4k
Jos Benders Netherlands 25 773 1.2× 705 1.2× 724 1.6× 127 0.5× 126 0.6× 106 2.0k
Lorenzo Lucianetti Italy 21 842 1.3× 761 1.3× 781 1.8× 216 0.8× 325 1.6× 52 2.4k
James Douglas Orton United States 7 589 0.9× 908 1.6× 410 0.9× 150 0.6× 125 0.6× 15 2.2k
Joy M. Field United States 19 555 0.9× 414 0.7× 366 0.8× 582 2.2× 109 0.5× 41 1.5k

Countries citing papers authored by Jacob Eskildsen

Since Specialization
Citations

This map shows the geographic impact of Jacob Eskildsen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jacob Eskildsen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jacob Eskildsen more than expected).

Fields of papers citing papers by Jacob Eskildsen

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jacob Eskildsen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jacob Eskildsen. The network helps show where Jacob Eskildsen may publish in the future.

Co-authorship network of co-authors of Jacob Eskildsen

This figure shows the co-authorship network connecting the top 25 collaborators of Jacob Eskildsen. A scholar is included among the top collaborators of Jacob Eskildsen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jacob Eskildsen. Jacob Eskildsen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Edgeman, Rick L., et al.. (2018). Knowledge-based intellectual structure of research in business excellence (1995–2015). Total Quality Management & Business Excellence. 31(11-12). 1171–1194. 10 indexed citations
2.
Nüssler, Emil, Jacob Eskildsen, Marie Bixo, & Mats Löfgren. (2017). Impact of surgeon experience on routine prolapse operations. International Urogynecology Journal. 29(2). 297–306. 8 indexed citations
3.
Mønster, Dan, Dorthe Døjbak Håkonsson, Jacob Eskildsen, & Sebastian Wallot. (2016). Physiological evidence of interpersonal dynamics in a cooperative production task. Physiology & Behavior. 156. 24–34. 91 indexed citations
4.
Håkonsson, Dorthe Døjbak, Børge Obel, Jacob Eskildsen, & Richard M. Burton. (2016). On Cooperative Behavior in Distributed Teams: The Influence of Organizational Design, Media Richness, Social Interaction, and Interaction Adaptation. Frontiers in Psychology. 7. 692–692. 13 indexed citations
5.
Eskildsen, Jacob, et al.. (2016). A strategy model – better performance through improved strategy work. Journal of Modelling in Management. 11(3). 742–762. 9 indexed citations
6.
Edgeman, Rick L., Jacob Eskildsen, & Andy Neely. (2015). Translating triple top line strategy into triple bottom line performance. Measuring Business Excellence. 19(1). 7 indexed citations
7.
Kirkegaard, Hans, et al.. (2014). Organisationsdesign af de fælles akutmodtagelser. Munksgaard eBooks. 1 indexed citations
8.
Kristensen, Kai & Jacob Eskildsen. (2014). Is the NPS a trustworthy performance measure?. The TQM Journal. 26(2). 202–214. 39 indexed citations
9.
Eskildsen, Jacob, et al.. (2013). Response Based Segmentation in Satisfaction Surveys. 1 indexed citations
10.
Edgeman, Rick L. & Jacob Eskildsen. (2013). Modeling and Assessing Sustainable Enterprise Excellence. Business Strategy and the Environment. 23(3). 173–187. 89 indexed citations
11.
Kristensen, Kai & Jacob Eskildsen. (2011). Is the Net Promoter Score a reliable performance measure?. 249–253. 12 indexed citations
12.
Eskildsen, Jacob & Kai Kristensen. (2011). The accuracy of the Net Promoter Score under different distributional assumptions. 22. 964–969. 7 indexed citations
13.
Eskildsen, Jacob, et al.. (2010). The relationship between job satisfaction and national culture. The TQM Journal. 22(4). 369–378. 45 indexed citations
14.
Méhaut, Philippe, Peter Berg, Damian Grimshaw, et al.. (2009). Cleaning and nursing in hospitals: institutional variety and the reshaping of low-wage jobs. UvA-DARE (University of Amsterdam). 14 indexed citations
15.
Eskildsen, Jacob & Kai Kristensen. (2008). Customer satisfaction and customer loyalty as predictors of future business potential. Total Quality Management & Business Excellence. 19(7-8). 843–853. 18 indexed citations
16.
Eskildsen, Jacob & Kai Kristensen. (2007). Customer Satisfaction: The Role of Transparency. Quality Engineering. 18(3). 39–47. 3 indexed citations
17.
Kristensen, Kai, et al.. (2007). Determinants of Absenteeism in a Large Danish Bank. SSRN Electronic Journal. 1 indexed citations
18.
Kristensen, Kai, et al.. (2006). Determinants of absenteeism in a large Danish bank. The International Journal of Human Resource Management. 17(9). 1645–1658. 35 indexed citations
19.
Eskildsen, Jacob, Anders Westlund, & Kai Kristensen. (2004). Measuring employee assets – The Nordic Employee IndexTM. Business Process Management Journal. 10(5). 537–550. 22 indexed citations
20.
Eskildsen, Jacob, et al.. (1999). The impact of creativity and learning on business excellence. Total Quality Management. 10(4-5). 523–530. 46 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Breakdown of academic impact, for papers by Michael Scott Garver Breakdown of academic impact, for papers by Ana Belén Escrig Tena Breakdown of academic impact, for papers by Russell A. Eisenstat Breakdown of academic impact, for papers by Kate Blackmon Breakdown of academic impact, for papers by Mathieu Weggeman Breakdown of academic impact, for papers by Patrick Dawson Breakdown of academic impact, for papers by Jos Benders Breakdown of academic impact, for papers by Lorenzo Lucianetti Breakdown of academic impact, for papers by James Douglas Orton Breakdown of academic impact, for papers by Joy M. Field
Rankless by CCL
2026