Taeshik Gong

4.3k total citations · 1 hit paper
50 papers, 3.2k citations indexed

About

Taeshik Gong is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Taeshik Gong has authored 50 papers receiving a total of 3.2k indexed citations (citations by other indexed papers that have themselves been cited), including 40 papers in Organizational Behavior and Human Resource Management, 27 papers in Sociology and Political Science and 21 papers in Marketing. Recurrent topics in Taeshik Gong's work include Customer Service Quality and Loyalty (34 papers), Job Satisfaction and Organizational Behavior (21 papers) and Digital Marketing and Social Media (12 papers). Taeshik Gong is often cited by papers focused on Customer Service Quality and Loyalty (34 papers), Job Satisfaction and Organizational Behavior (21 papers) and Digital Marketing and Social Media (12 papers). Taeshik Gong collaborates with scholars based in South Korea, Taiwan and United Kingdom. Taeshik Gong's co-authors include Youjae Yi, Rajan Nataraajan, Chen‐Ya Wang, Hyojin Lee, Minjeong Kang, Jin Nam Choi, Kimmy Wa Chan, Donghee Shin, Jungkun Park and Mingjian Zhou and has published in prestigious journals such as Journal of Business Research, International Journal of Hospitality Management and Industrial Marketing Management.

In The Last Decade

Taeshik Gong

46 papers receiving 3.0k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Customer value co-creation behavior: Scale development and validation

2012 1.2k citations Youjae Yi, Taeshik Gong profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Taeshik Gong South Korea	23	2.0k	2.0k	1.8k	627	372	50	3.2k
Moira Clark United Kingdom	22	1.4k 0.7×	1.8k 0.9×	1.6k 0.9×	778 1.2×	211 0.6×	54	2.9k
Elena Delgado‐Ballester Spain	23	1.5k 0.8×	2.7k 1.4×	2.0k 1.1×	533 0.9×	429 1.2×	34	3.6k
Jamid Ul Islam India	29	1.5k 0.7×	2.0k 1.0×	2.5k 1.4×	1.0k 1.6×	347 0.9×	41	3.6k
Ceridwyn King United States	36	2.4k 1.2×	2.6k 1.3×	2.7k 1.5×	452 0.7×	683 1.8×	71	4.5k
Philipp Klaus Monaco	28	1.7k 0.8×	2.4k 1.2×	1.5k 0.9×	553 0.9×	197 0.5×	76	3.4k
Jana Bowden Australia	21	1.1k 0.5×	1.3k 0.7×	1.6k 0.9×	573 0.9×	188 0.5×	40	2.6k
Kimmy Wa Chan Hong Kong	14	1.6k 0.8×	1.6k 0.8×	1.4k 0.8×	462 0.7×	324 0.9×	18	2.7k
Basak Denizci Guillet Hong Kong	31	898 0.4×	1.4k 0.7×	1.9k 1.1×	427 0.7×	363 1.0×	98	3.0k
Jiyoung Kim United States	22	939 0.5×	1.1k 0.6×	1.2k 0.7×	762 1.2×	311 0.8×	125	2.5k
Vincent P. Magnini United States	30	1.3k 0.6×	1.4k 0.7×	1.8k 1.0×	417 0.7×	183 0.5×	79	3.0k

Countries citing papers authored by Taeshik Gong

Since Specialization

Citations

This map shows the geographic impact of Taeshik Gong's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Taeshik Gong with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Taeshik Gong more than expected).

Fields of papers citing papers by Taeshik Gong

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Taeshik Gong. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Taeshik Gong. The network helps show where Taeshik Gong may publish in the future.

Co-authorship network of co-authors of Taeshik Gong

This figure shows the co-authorship network connecting the top 25 collaborators of Taeshik Gong. A scholar is included among the top collaborators of Taeshik Gong based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Taeshik Gong. Taeshik Gong is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Gong, Taeshik. (2025). The dark side of fairness: how perceived fairness in service robot implementation leads to employee dysfunctional behavior. Journal of Services Marketing. 39(4). 347–364. 5 indexed citations

Gong, Taeshik. (2025). The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior. Service Industries Journal. 46(1-2). 153–181. 2 indexed citations

Gong, Taeshik. (2025). Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry. International Journal of Hospitality Management. 129. 104202–104202. 3 indexed citations

Gong, Taeshik. (2025). The effect of service robots on employees’ customer service performance and service-oriented organizational citizenship behavior. Journal of Service Theory and Practice. 35(2). 319–347. 5 indexed citations

Gong, Taeshik & Yu‐Shan Huang. (2025). Witnessing robot mistreatment: A dual-path model of behavioral contagion and empathy in customer observers. Journal of Retailing and Consumer Services. 88. 104482–104482.

Gong, Taeshik. (2024). Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors. Journal of Retailing and Consumer Services. 82. 104105–104105. 9 indexed citations

Gong, Taeshik & Jungkun Park. (2023). Effects of augmented reality technology characteristics on customer citizenship behavior. Journal of Retailing and Consumer Services. 75. 103443–103443. 22 indexed citations

Gong, Taeshik, et al.. (2023). Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions. Cornell Hospitality Quarterly. 64(4). 436–453. 5 indexed citations

Gong, Taeshik, et al.. (2023). Influence of Dysfunctional Customer Behavior on Depersonalization and Service Sabotage in the Service Industry. Services Marketing Quarterly. 44(4). 309–329.

10.

Gong, Taeshik, et al.. (2023). How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate. Journal of Services Marketing. 38(3). 252–271. 6 indexed citations

11.

Gong, Taeshik & Chen‐Ya Wang. (2019). How does dysfunctional customer behavior affect employee turnover. Journal of Service Theory and Practice. 29(3). 329–352. 21 indexed citations

12.

Kang, Minjeong & Taeshik Gong. (2019). Dysfunctional customer behavior: conceptualization and empirical validation. Service Business. 13(4). 625–646. 26 indexed citations

13.

Gong, Taeshik & Youjae Yi. (2019). A review of customer citizenship behaviors in the service context. Service Industries Journal. 41(3-4). 169–199. 130 indexed citations

14.

Gong, Taeshik, et al.. (2016). The Effect of Customer Value Creation Behavior on Customer Well - being in the Aviation Service Context - The Moderating Role of Organizaitonal Socialization -. 14(1). 3–23. 1 indexed citations

15.

Yi, Youjae & Taeshik Gong. (2008). If employees “go the extra mile,” do customers reciprocate with similar behavior?. Psychology and Marketing. 25(10). 961–986. 99 indexed citations

16.

Yi, Youjae & Taeshik Gong. (2006). The antecedents and consequences of service customer citizenship and badness behavior. Strathprints: The University of Strathclyde institutional repository (University of Strathclyde). 12(2). 145–176. 55 indexed citations

17.

Yi, Youjae & Taeshik Gong. (2005). The Effects of Customer Citizenship Behavior and Badness Behavior on Perceived Service Quality, Customer Satisfaction, and Repurchase Intention. ASIA MARKETING JOURNAL. 7(3). 1–27. 5 indexed citations

18.

Yi, Youjae & Taeshik Gong. (2004). The Effects of Service Justice on Customer Badness Behavior - Mediating Roles of Negative Affectivity and Customer Commitment -. Korean Journal of Marketing. 19(4). 185–210. 4 indexed citations

19.

Han, Sang‐Lin, et al.. (2004). Effects of Customer Participation and Citizenship Behavior on Perceived Service Quality and Repurchasing Intention- In Non-profit University Educational Service -. korean management review. 33(2). 473–502. 2 indexed citations

20.

Yi, Youjae, et al.. (2004). The Effects of the Exchange Relationships between Service Organizations and Customers on Customer Citizenship Behavior: The Moderating Role of Customer Experience. korean management review. 33(6). 1809–1845. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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