Hsi-Tien Chen

762 total citations
17 papers, 587 citations indexed

About

Hsi-Tien Chen is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Strategy and Management. According to data from OpenAlex, Hsi-Tien Chen has authored 17 papers receiving a total of 587 indexed citations (citations by other indexed papers that have themselves been cited), including 11 papers in Organizational Behavior and Human Resource Management, 6 papers in Sociology and Political Science and 5 papers in Strategy and Management. Recurrent topics in Hsi-Tien Chen's work include Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (4 papers) and Advanced Statistical Process Monitoring (4 papers). Hsi-Tien Chen is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (4 papers) and Advanced Statistical Process Monitoring (4 papers). Hsi-Tien Chen collaborates with scholars based in Taiwan, United States and China. Hsi-Tien Chen's co-authors include Chih‐Hung Wang, Kuen‐Suan Chen, Ching-Cheng Chao, Tsang-Chuan Chang, Ching-Hsin Wang and Chun‐Min Kuo and has published in prestigious journals such as International Journal of Production Research, International Journal of Contemporary Hospitality Management and Applied Mathematical Modelling.

In The Last Decade

Hsi-Tien Chen

17 papers receiving 559 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Hsi-Tien Chen Taiwan	13	281	180	102	98	91	17	587
Jui-Chang Cheng Taiwan	9	452 1.6×	256 1.4×	135 1.3×	154 1.6×	40 0.4×	12	662
Liang‐Chih Huang Taiwan	12	330 1.2×	116 0.6×	144 1.4×	36 0.4×	9 0.1×	22	696
Ramazan Kaynak Türkiye	11	163 0.6×	97 0.5×	66 0.6×	89 0.9×	19 0.2×	21	451
Hannes Günter Switzerland	4	158 0.6×	61 0.3×	70 0.7×	45 0.5×	28 0.3×	4	713
Natàlia Cugueró-Escofet Spain	11	147 0.5×	107 0.6×	24 0.2×	58 0.6×	12 0.1×	29	622
Rita Peihua Zhang Australia	19	117 0.4×	114 0.6×	157 1.5×	39 0.4×	304 3.3×	33	875
Chin-Hsien Hsu Taiwan	12	38 0.1×	158 0.9×	45 0.4×	37 0.4×	52 0.6×	53	414
Bram Foubert Netherlands	8	104 0.4×	115 0.6×	28 0.3×	326 3.3×	24 0.3×	14	487
Frans M. van Eijnatten Netherlands	13	230 0.8×	122 0.7×	67 0.7×	31 0.3×	7 0.1×	42	627
Hannah A. Berkers Netherlands	7	98 0.3×	111 0.6×	75 0.7×	30 0.3×	8 0.1×	10	487

Countries citing papers authored by Hsi-Tien Chen

Since Specialization

Citations

This map shows the geographic impact of Hsi-Tien Chen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Hsi-Tien Chen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Hsi-Tien Chen more than expected).

Fields of papers citing papers by Hsi-Tien Chen

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Hsi-Tien Chen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Hsi-Tien Chen. The network helps show where Hsi-Tien Chen may publish in the future.

Co-authorship network of co-authors of Hsi-Tien Chen

This figure shows the co-authorship network connecting the top 25 collaborators of Hsi-Tien Chen. A scholar is included among the top collaborators of Hsi-Tien Chen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Hsi-Tien Chen. Hsi-Tien Chen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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17 of 17 papers shown

Chen, Hsi-Tien, et al.. (2021). Are frontline employees punching bags? The relationship between interpersonal workplace incivility and employee incivility toward customers. Journal of Hospitality and Tourism Management. 47. 377–388. 31 indexed citations

Wang, Chih‐Hung & Hsi-Tien Chen. (2020). Relationships among workplace incivility, work engagement and job performance. Journal of Hospitality and Tourism Insights. 3(4). 415–429. 122 indexed citations

Chen, Hsi-Tien & Chih‐Hung Wang. (2019). Incivility, satisfaction and turnover intention of tourist hotel chefs. International Journal of Contemporary Hospitality Management. 31(5). 2034–2053. 108 indexed citations

Chen, Hsi-Tien, et al.. (2017). A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. Service Business. 12(3). 551–573. 53 indexed citations

Chen, Hsi-Tien. (2016). Quality function deployment in failure recovery and prevention. Service Industries Journal. 36(13-14). 615–637. 11 indexed citations

Chen, Kuen‐Suan, Hsi-Tien Chen, & Tsang-Chuan Chang. (2016). The construction and application of Six Sigma quality indices. International Journal of Production Research. 55(8). 2365–2384. 66 indexed citations

Chen, Hsi-Tien & Kuen‐Suan Chen. (2015). A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study. Total Quality Management & Business Excellence. 27(11-12). 1277–1297. 13 indexed citations

Chen, Hsi-Tien & Kuen‐Suan Chen. (2015). A New Service Performance Index Based on Time Interval of Complaints. Journal of Testing and Evaluation. 44(3). 1383–1389. 4 indexed citations

Chen, Hsi-Tien & Ching-Cheng Chao. (2015). Airline choice by passengers from Taiwan and China: A case study of outgoing passengers from Kaohsiung International Airport. Journal of Air Transport Management. 49. 53–63. 40 indexed citations

10.

Chao, Ching-Cheng, et al.. (2015). A comprehensive relationship marketing model between airlines and travel agencies: The case of Taiwan. Journal of Air Transport Management. 47. 20–31. 15 indexed citations

11.

Kuo, Chun‐Min, et al.. (2015). Implementing City Hotel Service Quality Enhancements: Integration of Kano and QFD Analytical Models. Journal of Hospitality Marketing & Management. 25(6). 748–770. 16 indexed citations

12.

Chen, Kuen‐Suan, et al.. (2014). Process improvement capability index with cost – A modeling method of mathematical programming. Applied Mathematical Modelling. 39(5-6). 1577–1586. 22 indexed citations

13.

Chen, Hsi-Tien, et al.. (2014). Usage Behavior Causal Model Construction for B&B-Owned Websites—from the B&B Owner/Operator Perspective. Journal of Quality Assurance in Hospitality & Tourism. 15(4). 399–424. 7 indexed citations

14.

Chen, Kuen‐Suan & Hsi-Tien Chen. (2014). Applying Importance–Performance Analysis With Simple Regression Model and Priority Indices to Assess Hotels' Service Performance. Journal of Testing and Evaluation. 42(2). 455–466. 34 indexed citations

15.

Chen, Hsi-Tien, et al.. (2012). How a 3D Tour Itinerary Promotion Affect Consumers’ Intention to Purchase a Tour Product?. Information Technology Journal. 11(10). 1357–1368. 8 indexed citations

16.

Chen, Kuen‐Suan, Hsi-Tien Chen, & Ching-Hsin Wang. (2012). A Study of Process Quality Assessment for Golf Club-Shaft in Leisure Sport Industries. Journal of Testing and Evaluation. 40(3). 512–519. 22 indexed citations

17.

Chen, Hsi-Tien, et al.. (2007). Measuring the readability performance (RP) of aircraft maintenance technical orders by fuzzy MCDM method and RP index. Quality & Quantity. 42(6). 795–807. 15 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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