Dora E. Bock

1.3k total citations
33 papers, 958 citations indexed

About

Dora E. Bock is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Social Psychology. According to data from OpenAlex, Dora E. Bock has authored 33 papers receiving a total of 958 indexed citations (citations by other indexed papers that have themselves been cited), including 20 papers in Marketing, 15 papers in Organizational Behavior and Human Resource Management and 11 papers in Social Psychology. Recurrent topics in Dora E. Bock's work include Consumer Behavior in Brand Consumption and Identification (15 papers), Customer Service Quality and Loyalty (14 papers) and Digital Marketing and Social Media (5 papers). Dora E. Bock is often cited by papers focused on Consumer Behavior in Brand Consumption and Identification (15 papers), Customer Service Quality and Loyalty (14 papers) and Digital Marketing and Social Media (5 papers). Dora E. Bock collaborates with scholars based in United States and Türkiye. Dora E. Bock's co-authors include Jeremy S. Wolter, Judith Anne Garretson Folse, Mathew Joseph, O. C. Ferrell, Stephanie M. Mangus, Jacqueline K. Eastman, William C. Black, Jeffery S. Smith, Veronica L. Thomas and Eli Jones and has published in prestigious journals such as Journal of Business Research, Journal of Business Ethics and Journal of the Academy of Marketing Science.

In The Last Decade

Dora E. Bock

31 papers receiving 911 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Dora E. Bock United States 17 520 388 328 126 114 33 958
Pimtong Tavitiyaman Hong Kong 16 292 0.6× 671 1.7× 343 1.0× 89 0.7× 108 0.9× 54 1.1k
Xiucheng Fan China 18 464 0.9× 621 1.6× 405 1.2× 99 0.8× 126 1.1× 46 1.2k
Salmi Mohd Isa Malaysia 20 529 1.0× 740 1.9× 255 0.8× 61 0.5× 156 1.4× 91 1.2k
Soon‐Ho Kim United States 16 495 1.0× 558 1.4× 424 1.3× 57 0.5× 163 1.4× 31 1.1k
Heejung Ro United States 18 476 0.9× 538 1.4× 578 1.8× 55 0.4× 77 0.7× 37 1.1k
Angelina Nhat Hanh Le Vietnam 20 507 1.0× 511 1.3× 283 0.9× 49 0.4× 102 0.9× 44 1.1k
Maja Arslanagić-Kalajdžić Bosnia and Herzegovina 19 595 1.1× 441 1.1× 292 0.9× 46 0.4× 292 2.6× 50 1.1k
Maja Šerić Spain 22 728 1.4× 731 1.9× 299 0.9× 54 0.4× 155 1.4× 72 1.2k
Dahlia El‐Manstrly United Kingdom 15 467 0.9× 407 1.0× 275 0.8× 46 0.4× 106 0.9× 27 829
Khalid Hussain Pakistan 18 521 1.0× 503 1.3× 280 0.9× 82 0.7× 93 0.8× 45 904

Countries citing papers authored by Dora E. Bock

Since Specialization
Citations

This map shows the geographic impact of Dora E. Bock's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Dora E. Bock with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Dora E. Bock more than expected).

Fields of papers citing papers by Dora E. Bock

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Dora E. Bock. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Dora E. Bock. The network helps show where Dora E. Bock may publish in the future.

Co-authorship network of co-authors of Dora E. Bock

This figure shows the co-authorship network connecting the top 25 collaborators of Dora E. Bock. A scholar is included among the top collaborators of Dora E. Bock based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Dora E. Bock. Dora E. Bock is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Folse, Judith Anne Garretson, et al.. (2025). Online chat encounters: Satisfying customers through dialogical interaction. Journal of Business Research. 190. 115197–115197. 1 indexed citations
2.
Bock, Dora E., Veronica L. Thomas, Jeremy S. Wolter, & Stephanie M. Mangus. (2024). Gratitude: A catalyst for encouraging consumer ethics. Journal of Business Research. 184. 114886–114886. 2 indexed citations
3.
Thomas, Veronica L., et al.. (2024). Wearing your success on your sleeve: How salesperson luxury brand consumption affects consumers’ perceptions. Journal of Retailing. 100(4). 532–548. 2 indexed citations
4.
Thomas, Veronica L., et al.. (2022). Examining consumer reactions to sincere brands’ gratitude expressions: when a simple thank you just won’t do. International Journal of Advertising. 42(3). 518–541. 3 indexed citations
5.
Thomas, Veronica L., Stephanie M. Mangus, & Dora E. Bock. (2022). Would you do me a favor? How salesperson favor requests positively affect consumers’ perceptions of negotiations☆☆. Journal of Business Research. 155. 113455–113455. 4 indexed citations
6.
Jin, Yao, Monique L. Ueltschy Murfield, & Dora E. Bock. (2022). Do as You Say, or I Will: Retail signal congruency inbuy‐online‐pickup‐in‐storeand negativeword‐of‐mouth. Journal of Business Logistics. 44(1). 37–60. 16 indexed citations
7.
Bock, Dora E., et al.. (2021). An extended reciprocity cycle of gratitude: How gratitude strengthens existing and initiates new customer relationships. Psychology and Marketing. 38(3). 564–576. 23 indexed citations
8.
Bock, Dora E. & Veronica L. Thomas. (2021). Too Exciting to Care? When Expressing Gratitude Is a Detriment to the Brand. Journal of Advertising. 52(2). 211–228. 9 indexed citations
9.
10.
Eastman, Jacqueline K., et al.. (2019). The impact of retailers’ sustainability and price on consumers’ responses in different cultural contexts. The International Review of Retail Distribution and Consumer Research. 29(4). 430–455. 24 indexed citations
11.
Wolter, Jeremy S., Dora E. Bock, Jeremy D. Mackey, Pei Xu, & Jeffery S. Smith. (2019). Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions. Journal of the Academy of Marketing Science. 47(5). 815–836. 48 indexed citations
12.
Thomas, Veronica L., et al.. (2017). Do you want to talk about it? When word of mouth alleviates the psychological discomfort of self‐threat. Psychology and Marketing. 34(9). 894–903. 16 indexed citations
13.
Bock, Dora E., Judith Anne Garretson Folse, & William C. Black. (2016). Gratitude in service encounters: implications for building loyalty. Journal of Services Marketing. 30(3). 341–358. 31 indexed citations
14.
Bock, Dora E., Jacqueline K. Eastman, & Kevin Eastman. (2016). Encouraging Consumer Charitable Behavior: The Impact of Charitable Motivations, Gratitude, and Materialism. Journal of Business Ethics. 150(4). 1213–1228. 50 indexed citations
15.
Bock, Dora E., Stephanie M. Mangus, & Judith Anne Garretson Folse. (2016). The road to customer loyalty paved with service customization. Journal of Business Research. 69(10). 3923–3932. 54 indexed citations
16.
Bock, Dora E., et al.. (2016). Consumer search and satisfaction with mental health services. Journal of Services Marketing. 30(7). 736–748. 8 indexed citations
17.
Bock, Dora E. & Ellen Randall. (2014). Sequential Course Integration Strategy For Client-Based Project Success. DigitalCommons - Kennesaw State University (Kennesaw State University). 3(2). 11. 1 indexed citations
18.
Bock, Dora E., Sonja Martin Poole, & Mathew Joseph. (2014). Does branding impact student recruitment: a critical evaluation. Journal of Marketing for HIGHER EDUCATION. 24(1). 11–21. 50 indexed citations
19.
Bock, Dora E., et al.. (2013). Audubon Hill: A Relationship Marketing Case Study. Journal of the International Academy of Case Studies. 19(8). 55–61.
20.
Bock, Dora E., et al.. (2013). Exploring The Relationship Between Gratitude And Economic Perceptions. Journal of Business & Economics Research (JBER). 11(11). 445–445. 4 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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