Anna S. Mattila
- Sociology and Political Science top 2%
- Organizational Behavior and Human Resource Management top 1%
- Marketing top 2%
- Social Psychology top 5%
- Artificial Intelligence top 10%
- Co-authors
- Alicia A. GrandeyKaren J. JansenGlenda M. FiskLuorong WuLydia HanksAlei FanXinyuan ZhaoZheng Gu
- Topics
- Psychology of Social Influence (8 papers)Customer Service Quality and Loyalty (7 papers)Emotions and Moral Behavior (3 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingSociology and Political Science
- Journals
- Organizational Behavior and Human Decision ProcessesInternational Journal of Hospitality ManagementEuropean Journal of Marketing
- Partner nations
- United StatesChinaTaiwan
In The Last Decade
Anna S. Mattila
13 papers receiving 1.1k citations
Hit Papers
Peers
Comparison fields: 5 of 70
- Sociology and Political Science 729
- Organizational Behavior and Human Resource Management 644
- Marketing 381
- Social Psychology 338
- Artificial Intelligence 105
Countries citing papers authored by Anna S. Mattila
This map shows the geographic impact of Anna S. Mattila's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Anna S. Mattila with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Anna S. Mattila more than expected).
Fields of papers citing papers by Anna S. Mattila
This network shows the impact of papers produced by Anna S. Mattila. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Anna S. Mattila. The network helps show where Anna S. Mattila may publish in the future.
Co-authorship network of co-authors of Anna S. Mattila
This figure shows the co-authorship network connecting the top 25 collaborators of Anna S. Mattila. A scholar is included among the top collaborators of Anna S. Mattila based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Anna S. Mattila. Anna S. Mattila is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 0 | |
| 2 | 123 | |
| 3 | 18 | |
| 4 | 67 | |
| 5 | 72 | |
| 6 | 37 | |
| 7 | 52 | |
| 8 | An Investigation of the Effects of Front-Line Employees' Work-Family Conflict on Customer Satisfaction through Exhaustion and Emotional Displays | 1 |
| 9 | 8 | |
| 10 | 84 | |
| 11 | 29 | |
| 12 | Is “service with a smile” enough? Authenticity of positive displays during service encountersbreakdown → | 640 |
| 13 | 77 | |
| 14 | 2 |
About Anna S. Mattila
Anna S. Mattila is a scholar working on Organizational Behavior and Human Resource Management, General Decision Sciences and Social Psychology, having authored 14 papers that have together received 1.2k indexed citations. Recurring topics across this work include Psychology of Social Influence (8 papers), Customer Service Quality and Loyalty (7 papers) and Emotions and Moral Behavior (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (644 citations), Marketing (381 citations) and Sociology and Political Science (729 citations). Anna S. Mattila has collaborated with scholars based in United States, China and Taiwan. Frequent co-authors include Alicia A. Grandey, Karen J. Jansen, Glenda M. Fisk, Luorong Wu, Lydia Hanks, Alei Fan, Xinyuan Zhao, Zheng Gu, Hyunjoon Kim and Chenya Wang. Their work appears in journals such as Organizational Behavior and Human Decision Processes, International Journal of Hospitality Management and European Journal of Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.