Holger Roschk

1.7k total citations
25 papers, 1.2k citations indexed

About

Holger Roschk is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Holger Roschk has authored 25 papers receiving a total of 1.2k indexed citations (citations by other indexed papers that have themselves been cited), including 14 papers in Organizational Behavior and Human Resource Management, 11 papers in Marketing and 8 papers in Sociology and Political Science. Recurrent topics in Holger Roschk's work include Customer Service Quality and Loyalty (13 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Psychology of Social Influence (5 papers). Holger Roschk is often cited by papers focused on Customer Service Quality and Loyalty (13 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Psychology of Social Influence (5 papers). Holger Roschk collaborates with scholars based in Germany, Austria and Denmark. Holger Roschk's co-authors include Katja Gelbrich, Sandra María Correia Loureiro, Susanne Kaiser, Jan Breitsohl, Stanford A. Westjohn, Peter Magnusson, Faizan Ali, Erik Hoelzl, Ben Marder and S. Große and has published in prestigious journals such as Journal of Marketing, Journal of Travel Research and Journal of Retailing.

In The Last Decade

Holger Roschk

22 papers receiving 1.2k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Holger Roschk Germany 13 684 640 528 214 189 25 1.2k
Elizabeth Cowley Australia 15 465 0.7× 718 1.1× 560 1.1× 216 1.0× 150 0.8× 36 1.3k
Michael Paul Germany 12 906 1.3× 716 1.1× 875 1.7× 329 1.5× 120 0.6× 21 1.5k
D.S. Sundaram United States 8 623 0.9× 670 1.0× 786 1.5× 110 0.5× 259 1.4× 9 1.2k
Subhash Jha United States 19 342 0.5× 610 1.0× 462 0.9× 94 0.4× 115 0.6× 36 1.0k
Anna S. Mattila United States 10 644 0.9× 381 0.6× 729 1.4× 338 1.6× 101 0.5× 14 1.2k
Keyoor Purani India 14 484 0.7× 654 1.0× 530 1.0× 94 0.4× 277 1.5× 30 1.1k
Lisa C. Wan Hong Kong 20 577 0.8× 792 1.2× 804 1.5× 411 1.9× 141 0.7× 52 1.5k
Yi-Ching Hsieh Taiwan 12 458 0.7× 569 0.9× 498 0.9× 74 0.3× 232 1.2× 17 960
Ryan Hamilton United States 12 257 0.4× 778 1.2× 414 0.8× 131 0.6× 107 0.6× 32 1.2k
Noel Murray United States 9 406 0.6× 282 0.4× 334 0.6× 177 0.8× 100 0.5× 18 865

Countries citing papers authored by Holger Roschk

Since Specialization
Citations

This map shows the geographic impact of Holger Roschk's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Holger Roschk with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Holger Roschk more than expected).

Fields of papers citing papers by Holger Roschk

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Holger Roschk. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Holger Roschk. The network helps show where Holger Roschk may publish in the future.

Co-authorship network of co-authors of Holger Roschk

This figure shows the co-authorship network connecting the top 25 collaborators of Holger Roschk. A scholar is included among the top collaborators of Holger Roschk based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Holger Roschk. Holger Roschk is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Gelbrich, Katja, et al.. (2025). Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies. Journal of Marketing. 90(2). 1–26. 2 indexed citations
2.
Seyfi, Siamak, et al.. (2025). The role of inferred motive in shaping tourists’ reactions to intentional failures. Current Issues in Tourism. 1–15. 1 indexed citations
3.
Roschk, Holger, et al.. (2025). Spinning the Wheel: The Effectiveness of Gamification in Service Recovery. Journal of Service Research. 28(3). 469–487. 4 indexed citations
4.
Breitsohl, Jan, et al.. (2023). Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers. International Marketing Review. 40(5). 1112–1133. 6 indexed citations
5.
Loureiro, Sandra María Correia, et al.. (2021). Cognitive Image, Mental Imagery, and Responses (CI-MI-R): Mediation and Moderation Effects. Journal of Travel Research. 61(4). 903–920. 22 indexed citations
6.
Breitsohl, Jan, Nadia Jiménez, & Holger Roschk. (2021). Investigating consumers’ motives for consumer brand-cyberbullying on social media. The Information Society. 38(1). 1–12. 4 indexed citations
7.
Roschk, Holger, et al.. (2021). Bad Intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions. Journal of Travel Research. 61(8). 1808–1827. 18 indexed citations
8.
Roschk, Holger, et al.. (2019). Pleasant Ambient Scents: A Meta-Analysis of Customer Responses and Situational Contingencies. Journal of Marketing. 84(1). 125–145. 65 indexed citations
9.
Hoelzl, Erik, et al.. (2017). What else can your payment card do? Multifunctionality of payment modes can reduce payment transparency. Marketing Letters. 29(1). 61–72. 18 indexed citations
10.
Westjohn, Stanford A., Holger Roschk, & Peter Magnusson. (2017). Eastern versus Western Culture Pricing Strategy: Superstition, Lucky Numbers, and Localization. Journal of International Marketing. 25(1). 72–90. 39 indexed citations
11.
Gelbrich, Katja, et al.. (2016). A Cross-National Observation of Counter-Cultural Consumer Behaviour. Marketing ZFP. 38(3). 150–162.
12.
Roschk, Holger. (2014). A meta-analysis of organizational complaint handling and customer responses. 4 indexed citations
13.
Roschk, Holger & Katja Gelbrich. (2013). Identifying Appropriate Compensation Types for Service Failures. Journal of Service Research. 17(2). 195–211. 128 indexed citations
14.
Roschk, Holger & S. Große. (2013). Talking about Films: Word-of-Mouth Behavior and the Network of Success Determinants of Motion Pictures. Journal of Promotion Management. 19(3). 299–316. 9 indexed citations
15.
Roschk, Holger & Susanne Kaiser. (2012). The nature of an apology: An experimental study on how to apologize after a service failure. Marketing Letters. 24(3). 293–309. 149 indexed citations
16.
Roschk, Holger, et al.. (2012). Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts. Journal of Retailing and Consumer Services. 20(2). 154–164. 26 indexed citations
17.
Gelbrich, Katja & Holger Roschk. (2010). A Meta-Analysis of Organizational Complaint Handling and Customer Responses. Journal of Service Research. 14(1). 24–43. 319 indexed citations
18.
19.
Gelbrich, Katja & Holger Roschk. (2008). An Overview over Post-Complaint Behavior. 92(3). 176–8.
20.
Gelbrich, Katja & Holger Roschk. (2007). State of the Art zum Nachbeschwerdeverhalten. Econstor (Econstor).

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Breakdown of academic impact, for papers by Elizabeth Cowley Breakdown of academic impact, for papers by Michael Paul Breakdown of academic impact, for papers by D.S. Sundaram Breakdown of academic impact, for papers by Subhash Jha Breakdown of academic impact, for papers by Anna S. Mattila Breakdown of academic impact, for papers by Keyoor Purani Breakdown of academic impact, for papers by Lisa C. Wan Breakdown of academic impact, for papers by Yi-Ching Hsieh Breakdown of academic impact, for papers by Ryan Hamilton Breakdown of academic impact, for papers by Noel Murray
Rankless by CCL
2026