Andi Smart

1.3k total citations · 1 hit paper
19 papers, 864 citations indexed

About

Andi Smart is a scholar working on Management Information Systems, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Andi Smart has authored 19 papers receiving a total of 864 indexed citations (citations by other indexed papers that have themselves been cited), including 7 papers in Management Information Systems, 7 papers in Marketing and 6 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Andi Smart's work include Customer Service Quality and Loyalty (6 papers), Quality and Supply Management (4 papers) and Service and Product Innovation (4 papers). Andi Smart is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Quality and Supply Management (4 papers) and Service and Product Innovation (4 papers). Andi Smart collaborates with scholars based in United Kingdom, France and Ireland. Andi Smart's co-authors include Mike Bourne, Roger Maull, Paul Baker, Harry Maddern, Frédéric Ponsignon, Navonil Mustafee, Mike Williams, Bhakti Stephan Onggo, Owen Molloy and Ángel A. Juan and has published in prestigious journals such as International Journal of Operations & Production Management, BMJ Open and Production Planning & Control.

In The Last Decade

Andi Smart

19 papers receiving 761 citations

Hit Papers

Theory and practice in SME performance measurement systems 2001 2026 2009 2017 2001 100 200 300 400 500
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Theory and practice in SME performance measurement systems
    2001 554 citations Andi Smart, Mike Bourne et al. International Journal of Operations & Production Management profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Andi Smart United Kingdom 11 360 286 187 139 110 19 864
John C. Goodale United States 16 299 0.8× 343 1.2× 282 1.5× 202 1.5× 162 1.5× 21 969
Stefano Biazzo Italy 16 635 1.8× 537 1.9× 126 0.7× 110 0.8× 158 1.4× 28 1.1k
David C. Croson United States 13 297 0.8× 349 1.2× 95 0.5× 92 0.7× 147 1.3× 25 834
Deepa Mani India 13 438 1.2× 290 1.0× 111 0.6× 99 0.7× 72 0.7× 38 705
A. Zafer Acar Türkiye 20 169 0.5× 444 1.6× 284 1.5× 81 0.6× 147 1.3× 55 1.0k
Michael A. Lapré United States 11 357 1.0× 508 1.8× 159 0.9× 93 0.7× 213 1.9× 22 1.0k
Aylin Ates United Kingdom 8 343 1.0× 468 1.6× 119 0.6× 79 0.6× 76 0.7× 24 855
Po‐Young Chu Taiwan 9 350 1.0× 373 1.3× 162 0.9× 152 1.1× 72 0.7× 22 785
Sidhartha R. Das United States 14 336 0.9× 412 1.4× 106 0.6× 76 0.5× 80 0.7× 25 897
Yunus Kathawala United States 14 352 1.0× 379 1.3× 186 1.0× 80 0.6× 160 1.5× 61 942

Countries citing papers authored by Andi Smart

Since Specialization
Citations

This map shows the geographic impact of Andi Smart's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Andi Smart with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Andi Smart more than expected).

Fields of papers citing papers by Andi Smart

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Andi Smart. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Andi Smart. The network helps show where Andi Smart may publish in the future.

Co-authorship network of co-authors of Andi Smart

This figure shows the co-authorship network connecting the top 25 collaborators of Andi Smart. A scholar is included among the top collaborators of Andi Smart based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Andi Smart. Andi Smart is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

19 of 19 papers shown
1.
Ponsignon, Frédéric, et al.. (2021). An in-depth case study of a modular service delivery system in a logistics context. The International Journal of Logistics Management. 32(3). 872–897. 5 indexed citations
2.
Ponsignon, Frédéric, Jeffery S. Smith, & Andi Smart. (2020). Development and validation of a measurement scale for the experience capability construct. Journal of service management. 32(3). 315–345. 12 indexed citations
3.
Abel, Gary, Navonil Mustafee, Andi Smart, et al.. (2020). Workforce predictive risk modelling: development of a model to identify general practices at risk of a supply−demand imbalance. BMJ Open. 10(1). e027934–e027934. 10 indexed citations
4.
Hawkins, Beverley, et al.. (2019). UNLIMITED VALUE LEADING PRACTICE IN UNLIMITED VALUE CREATION. 3 indexed citations
5.
Onggo, Bhakti Stephan, Navonil Mustafee, Andi Smart, Ángel A. Juan, & Owen Molloy. (2018). Symbiotic simulation system: hybrid systems model meets big data analytics. Winter Simulation Conference. 1358–1369. 12 indexed citations
6.
Smart, Andi, et al.. (2018). Indoor geolocation based on earth magnetic field. SPIRE - Sciences Po Institutional REpository. 537–541. 2 indexed citations
7.
Ponsignon, Frédéric, et al.. (2018). A customer journey perspective on service delivery system design: insights from healthcare. International Journal of Quality & Reliability Management. 35(10). 2328–2347. 20 indexed citations
8.
Onggo, Bhakti Stephan, Navonil Mustafee, Andi Smart, Ángel A. Juan, & Owen Molloy. (2018). SYMBIOTIC SIMULATION SYSTEM: HYBRID SYSTEMS MODEL MEETS BIG DATA ANALYTICS. 2018 Winter Simulation Conference (WSC). 1358–1369. 39 indexed citations
9.
Nie, Yinyu, et al.. (2018). Semantic modeling of indoor scenes with support inference from a single photograph. Computer Animation and Virtual Worlds. 29(3-4). 2 indexed citations
10.
Mustafee, Navonil, et al.. (2015). Learning Maintenance, Repair and Operations (MRO) concepts in offshore wind industry through game-based learning. 2015 Winter Simulation Conference (WSC). 1068–1079. 2 indexed citations
11.
Ponsignon, Frédéric, et al.. (2015). Healthcare experience quality: an empirical exploration using content analysis techniques. Journal of service management. 26(3). 460–485. 41 indexed citations
12.
Mustafee, Navonil, M’hammed Sahnoun, Andi Smart, & Phil Godsiff. (2015). An Application of Distributed Simulation for Hybrid Modeling of Offshore Wind Farms. Open Research Exeter (University of Exeter). 171–172. 5 indexed citations
13.
Maull, Roger, Andi Smart, & Liang Liang. (2013). A process model of product service supply chains. Production Planning & Control. 25(13-14). 1091–1106. 24 indexed citations
14.
Williams, Mike & Andi Smart. (2010). Patient safety: a casualty of target success?. International Journal of Public Sector Management. 23(5). 416–430. 2 indexed citations
15.
Batista, Luciano, Andi Smart, & Roger Maull. (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning & Control. 19(5). 535–544. 17 indexed citations
16.
Martinez, Veronica, Andy Neely, Guang‐Jie Ren, & Andi Smart. (2008). High Value Manufacturing:Delivering on the Promise.. CERES (Cranfield University). 10 indexed citations
17.
Ponsignon, Frédéric, Andi Smart, & Roger Maull. (2007). Service delivery systems: the transformational context. Open Research Exeter (University of Exeter). 3 indexed citations
18.
Maddern, Harry, Roger Maull, Andi Smart, & Paul Baker. (2007). Customer satisfaction and service quality in UK financial services. International Journal of Operations & Production Management. 27(9). 999–1019. 101 indexed citations
19.
Smart, Andi, et al.. (2001). Theory and practice in SME performance measurement systems. International Journal of Operations & Production Management. 21(8). 1096–1115. 554 indexed citations breakdown →

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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