Frédéric Ponsignon

962 total citations
32 papers, 668 citations indexed

About

Frédéric Ponsignon is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Frédéric Ponsignon has authored 32 papers receiving a total of 668 indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Marketing, 14 papers in Organizational Behavior and Human Resource Management and 9 papers in Sociology and Political Science. Recurrent topics in Frédéric Ponsignon's work include Customer Service Quality and Loyalty (13 papers), Service and Product Innovation (9 papers) and Consumer Retail Behavior Studies (8 papers). Frédéric Ponsignon is often cited by papers focused on Customer Service Quality and Loyalty (13 papers), Service and Product Innovation (9 papers) and Consumer Retail Behavior Studies (8 papers). Frédéric Ponsignon collaborates with scholars based in France, United Kingdom and Australia. Frédéric Ponsignon's co-authors include Renaud Lunardo, Roger Maull, Philip Smart, Andi Smart, François Durrieu, Tatiana Bouzdine‐Chameeva, Grégory Bressolles, Philipp Klaus, Mike Williams and Jeffery S. Smith and has published in prestigious journals such as Journal of Cleaner Production, Journal of Business Research and Journal of Medical Internet Research.

In The Last Decade

Frédéric Ponsignon

28 papers receiving 643 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Frédéric Ponsignon France 13 315 240 204 109 92 32 668
Reza Marvi United Kingdom 14 302 1.0× 323 1.3× 188 0.9× 39 0.4× 115 1.3× 32 708
Jonathan Copulsky United States 9 161 0.5× 186 0.8× 159 0.8× 46 0.4× 114 1.2× 12 501
Zsófia Tóth United Kingdom 14 188 0.6× 254 1.1× 138 0.7× 59 0.5× 207 2.3× 28 638
Severina Cartwright United Kingdom 6 252 0.8× 299 1.2× 123 0.6× 58 0.5× 124 1.3× 8 666
Grégory Bressolles France 15 330 1.0× 310 1.3× 298 1.5× 52 0.5× 108 1.2× 30 725
Liana Victorino United States 12 395 1.3× 327 1.4× 335 1.6× 110 1.0× 174 1.9× 17 779
Mauricio Losada-Otálora Colombia 11 267 0.8× 130 0.5× 200 1.0× 32 0.3× 95 1.0× 37 584
Shane J. Schvaneveldt United States 11 261 0.8× 163 0.7× 203 1.0× 45 0.4× 64 0.7× 18 511
Deepa Sethi India 13 199 0.6× 278 1.2× 105 0.5× 36 0.3× 45 0.5× 28 541
Preeti Nayal India 9 266 0.8× 278 1.2× 126 0.6× 32 0.3× 69 0.8× 10 568

Countries citing papers authored by Frédéric Ponsignon

Since Specialization
Citations

This map shows the geographic impact of Frédéric Ponsignon's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Frédéric Ponsignon with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Frédéric Ponsignon more than expected).

Fields of papers citing papers by Frédéric Ponsignon

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Frédéric Ponsignon. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Frédéric Ponsignon. The network helps show where Frédéric Ponsignon may publish in the future.

Co-authorship network of co-authors of Frédéric Ponsignon

This figure shows the co-authorship network connecting the top 25 collaborators of Frédéric Ponsignon. A scholar is included among the top collaborators of Frédéric Ponsignon based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Frédéric Ponsignon. Frédéric Ponsignon is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Ponsignon, Frédéric, Grégory Bressolles, & Valaei Naser. (2025). The role of digital transformation in influencing the orientation of quality management practices: a contingency theory perspective. International Journal of Quality & Reliability Management. 43(2). 660–685.
2.
Guyader, Hugo, et al.. (2025). Valuing Waste or Wasting Value: Tensions in Justifications of Worth in Circular Innovation Ecosystem Around Waste Valorization. Organization & Environment. 38(2). 167–194. 1 indexed citations
3.
Holmqvist, Jonas & Frédéric Ponsignon. (2024). Liminality in customer experiences: The uncertain outcome of employing liminal spaces for customer escapism. Journal of Business Research. 186. 115003–115003. 2 indexed citations
4.
Ponsignon, Frédéric, Matthew J. Bauman, & Renaud Lunardo. (2024). Seeking relief or reward? A utilitarian-hedonic journey perspective on escapism. European Journal of Marketing. 58(6). 1543–1565. 4 indexed citations
5.
Ponsignon, Frédéric, et al.. (2023). Assisting visitor path creation in experiential tourist attractions. Tourism Management Perspectives. 49. 101187–101187. 5 indexed citations
6.
Dadich, Ann, Rebecca Wells, Sharon Williams, et al.. (2023). Cues Disseminated by Professional Associations That Represent 5 Health Care Professions Across 5 Nations: Lexical Analysis of Tweets. Journal of Medical Internet Research. 25. e42927–e42927. 3 indexed citations
7.
Ponsignon, Frédéric, et al.. (2023). Understanding the drivers of patient satisfaction with home health care services: An empirical study of two care pathways. The International Journal of Health Planning and Management. 38(6). 1644–1656.
8.
Ponsignon, Frédéric & Jonas Holmqvist. (2023). A framework for designing visitor experiences in branded tourist attractions: Insights from a luxury Cognac brand. Journal Of Vacation Marketing. 31(1). 240–253. 3 indexed citations
9.
Ponsignon, Frédéric, et al.. (2023). Designing the service delivery system for prevention-oriented goals: insights from two case studies. Journal of service management. 35(1). 22–45. 5 indexed citations
10.
Ponsignon, Frédéric. (2022). Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study. Journal of service management. 34(2). 294–315. 20 indexed citations
11.
Ponsignon, Frédéric, et al.. (2021). An in-depth case study of a modular service delivery system in a logistics context. The International Journal of Logistics Management. 32(3). 872–897. 5 indexed citations
12.
Ponsignon, Frédéric, Jeffery S. Smith, & Andi Smart. (2020). Development and validation of a measurement scale for the experience capability construct. Journal of service management. 32(3). 315–345. 12 indexed citations
13.
Ponsignon, Frédéric, et al.. (2020). The impact of interactive technologies on the social experience: An empirical study in a cultural tourism context. Tourism Management Perspectives. 35. 100723–100723. 68 indexed citations
14.
Ponsignon, Frédéric, et al.. (2019). The contribution of quality management to an organisation’s digital transformation: a qualitative study. Total Quality Management & Business Excellence. 30(sup1). S17–S34. 51 indexed citations
15.
Smith, Jeffery S., Jayanth Jayaram, Frédéric Ponsignon, & Jeremy S. Wolter. (2019). Service recovery system antecedents: a contingency theory investigation. Journal of service management. 30(2). 276–300. 16 indexed citations
16.
Ponsignon, Frédéric, François Durrieu, & Tatiana Bouzdine‐Chameeva. (2017). Customer experience design: a case study in the cultural sector. Journal of service management. 28(4). 763–787. 51 indexed citations
17.
Ponsignon, Frédéric, et al.. (2016). The epistemological basis for quality management. Total Quality Management & Business Excellence. 1–19. 13 indexed citations
18.
Ponsignon, Frédéric, Philipp Klaus, & Roger Maull. (2015). Experience co-creation in financial services: an empirical exploration. Journal of service management. 26(2). 295–320. 46 indexed citations
19.
Ponsignon, Frédéric, Roger Maull, & Philip Smart. (2013). Four archetypes of process improvement: a Q-methodological study. International Journal of Production Research. 52(15). 4507–4525. 9 indexed citations
20.
Ponsignon, Frédéric, Philip Smart, & Roger Maull. (2011). Service delivery system design: characteristics and contingencies. International Journal of Operations & Production Management. 31(3). 324–349. 86 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Breakdown of academic impact, for papers by Reza Marvi Breakdown of academic impact, for papers by Jonathan Copulsky Breakdown of academic impact, for papers by Zsófia Tóth Breakdown of academic impact, for papers by Severina Cartwright Breakdown of academic impact, for papers by Grégory Bressolles Breakdown of academic impact, for papers by Liana Victorino Breakdown of academic impact, for papers by Mauricio Losada-Otálora Breakdown of academic impact, for papers by Shane J. Schvaneveldt Breakdown of academic impact, for papers by Deepa Sethi Breakdown of academic impact, for papers by Preeti Nayal
Rankless by CCL
2026