Josée Bloemer

6.7k total citations · 4 hit papers
49 papers, 5.0k citations indexed

About

Josée Bloemer is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Josée Bloemer has authored 49 papers receiving a total of 5.0k indexed citations (citations by other indexed papers that have themselves been cited), including 34 papers in Organizational Behavior and Human Resource Management, 33 papers in Marketing and 12 papers in Sociology and Political Science. Recurrent topics in Josée Bloemer's work include Customer Service Quality and Loyalty (32 papers), Consumer Behavior in Brand Consumption and Identification (19 papers) and Consumer Retail Behavior Studies (15 papers). Josée Bloemer is often cited by papers focused on Customer Service Quality and Loyalty (32 papers), Consumer Behavior in Brand Consumption and Identification (19 papers) and Consumer Retail Behavior Studies (15 papers). Josée Bloemer collaborates with scholars based in Netherlands, Belgium and Australia. Josée Bloemer's co-authors include Ko de Ruyter, Martin Wetzels, Gaby Odekerken‐Schröder, Ko de Ruyter, Jing Zhang, Hans Kasper, Kris Brijs, Jochen Wirtz, Anouk Den Ambtman and Jay Kandampully and has published in prestigious journals such as Journal of Business Research, Journal of Business Ethics and Technological Forecasting and Social Change.

In The Last Decade

Josée Bloemer

47 papers receiving 4.3k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

On the relationship between store image, store satisfaction and store loyalty

1998 873 citations Josée Bloemer, Ko de Ruyter European Journal of Marketing profile →
Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction

1998 571 citations Josée Bloemer, Ko de Ruyter et al. International Journal of Bank Marketing profile →
Linking perceived service quality and service loyalty: a multi‐dimensional perspective

1999 562 citations Josée Bloemer, Ko de Ruyter et al. European Journal of Marketing profile →
Managing brands and customer engagement in online brand communities

2013 514 citations Josée Bloemer et al. Journal of service management profile →

Peers

Josée Bloemer

OBHRM

MARKE

SPS

ISM

Riadh Ladhari Canada

Lerzan Aksoy United States

Heiner Evanschitzky United Kingdom

Susan M. Keaveney United States

William B. Dodds United States

Jeffrey G. Blodgett United States

David L. Mothersbaugh United States

Clay M. Voorhees United States

Miguel Ángel Moliner Tena Spain

Deepak Sirdeshmukh United States

Riadh Ladhari Canada

Josée Bloemer

2.4k ×0.7

OBHRM

2.6k ×0.8

MARKE

2.5k ×1.3

SPS

1.3k ×1.3

ISM

448 ×0.7

Citations per year, relative to Josée Bloemer Josée Bloemer (= 1×) peers Riadh Ladhari

Countries citing papers authored by Josée Bloemer

Since Specialization

Citations

This map shows the geographic impact of Josée Bloemer's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Josée Bloemer with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Josée Bloemer more than expected).

Fields of papers citing papers by Josée Bloemer

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Josée Bloemer. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Josée Bloemer. The network helps show where Josée Bloemer may publish in the future.

Co-authorship network of co-authors of Josée Bloemer

This figure shows the co-authorship network connecting the top 25 collaborators of Josée Bloemer. A scholar is included among the top collaborators of Josée Bloemer based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Josée Bloemer. Josée Bloemer is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Riel, Allard C.R. van, et al.. (2025). Invisible rules: how institutional voids in base-of-the-pyramid markets influence adoption and diffusion of transformative service innovations. Journal of Services Marketing. 39(10). 85–101.

Pluymaekers, Mark, et al.. (2021). It’s part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter. Discourse Context & Media. 41. 100500–100500. 3 indexed citations

Vaal, A. de, et al.. (2019). Market competition and ethical standards: the case of fair trade mainstreaming. Review of Social Economy. 79(2). 191–221. 3 indexed citations

Bloemer, Josée, et al.. (2017). Consumer motives and willingness to co-create in professional and generic services. Journal of service management. 28(1). 157–181. 64 indexed citations

Hillebrand, Bas, et al.. (2016). An activities-based approach to network management : an explorative study. Data Archiving and Networked Services (DANS). 12 indexed citations

Ziggers, G.W., et al.. (2014). Activity Sets in Multi-Organizational Ecologies : A Project-Level Perspective on Sustainable Energy Innovations. Data Archiving and Networked Services (DANS). 4 indexed citations

Bloemer, Josée, et al.. (2013). Using customer contact centres as relationship marketing instruments. Service Business. 9(2). 185–208. 16 indexed citations

Bloemer, Josée, et al.. (2012). Trust and affective commitment as energizing forces for export performance. International Business Review. 22(2). 363–380. 79 indexed citations

Kasper, Hans, Josée Bloemer, & Paul H. Driessen. (2010). Coping with Confusion: The Case of the Dutch Mobile Phone Market. SSRN Electronic Journal. 3 indexed citations

10.

Kasper, Hans, Josée Bloemer, & Paul H. Driessen. (2010). Coping with confusion. Managing Service Quality. 20(2). 140–160. 30 indexed citations

11.

Bloemer, Josée, et al.. (2010). Perceived customer contact centre quality: conceptual foundation and scale development. Service Industries Journal. 31(8). 1347–1363. 20 indexed citations

12.

Bloemer, Josée & Gaby Odekerken‐Schröder. (2007). The Psychological Antecedents of Enduring Customer Relationships. Journal of Relationship Marketing. 6(1). 21–43. 49 indexed citations

13.

Bloemer, Josée & Gaby Odekerken‐Schröder. (2006). The role of employee relationship proneness in creating employee loyalty. International Journal of Bank Marketing. 24(4). 252–264. 85 indexed citations

14.

Bloemer, Josée, Tom Brijs, Koen Vanhoof, & Gilbert Swinnen. (2003). Comparing complete and partial classification for identifying customers at risk. International Journal of Research in Marketing. 20(2). 117–131. 23 indexed citations

15.

Bloemer, Josée & Gaby Odekerken‐Schröder. (2002). Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors. Radboud Repository (Radboud University). 15. 68–80. 294 indexed citations

16.

Wetzels, Martin, Ko de Ruyter, & Josée Bloemer. (2000). Antecedents and consequences of role stress of retail sales persons. Journal of Retailing and Consumer Services. 7(2). 65–75. 49 indexed citations

17.

Bloemer, Josée & Koen Pauwels. (1998). Explaining Brand Loyalty, Dealer Sales Loyalty and Dealer After-Sales Loyalty: The Influence of Satisfaction with the Car, Satisfaction with the Sales Service and Satisfaction with the After-Sales Service. Document Server@UHasselt (UHasselt). 11. 7 indexed citations

18.

Bloemer, Josée & Ko de Ruyter. (1998). On the relationship between store image, store satisfaction and store loyalty. European Journal of Marketing. 32(5/6). 499–513. 873 indexed citations breakdown →

19.

Ruyter, Ko de, Martin Wetzels, & Josée Bloemer. (1998). On the relationship between perceived service quality, service loyalty and switching costs. International Journal of Service Industry Management. 9(5). 436–453. 417 indexed citations

20.

Vanhoof, Koen, Josée Bloemer, & Koen Pauwels. (1997). A Case Study in Loyality and Satisfaction Research. 142(5). 290–297. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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