Mark A. Davis
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 1%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
Papers in
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- Psychological Well-being and Life Satisfaction 3
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- Customer Service Quality and Loyalty 4
- Co-authors
- Scott W. Kelley (2 shared papers)Karina Hoffmann (1 shared paper)Mary B. Curtis (4 shared papers)Susan L. Kirby (2 shared papers)Adam C. Levine (1 shared paper)Tedros Adhanom Ghebreyesus (1 shared paper)Grant Miles (1 shared paper)Melissa S. Baucus (1 shared paper)
- Journals
- Journal of Business Ethics (2 papers)Journal of Vocational Behavior (1 paper)Remedial and Special Education (1 paper)Sex Roles (1 paper)Journal of Business and Psychology (1 paper)
- Partner nations
- United StatesMexicoEthiopia
In The Last Decade
Mark A. Davis
27 papers receiving 1.9k citations
Hit Papers
Peers
Comparison fields: 5 of 113
- Organizational Behavior and Human Resource Management 1.2k
- Marketing 682
- Information Systems and Management 438
- Experimental and Cognitive Psychology 349
- Management Information Systems 225
Countries citing papers authored by Mark A. Davis
This map shows the geographic impact of Mark A. Davis's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark A. Davis with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark A. Davis more than expected).
Fields of papers citing papers by Mark A. Davis
This network shows the impact of papers produced by Mark A. Davis. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark A. Davis. The network helps show where Mark A. Davis may publish in the future.
Co-authors
The 25 scholars most cited alongside Mark A. Davis, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 28 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | A typology of retail failures and recoveries Hit paper breakdown → | 1993 | 661 |
| 2 | Antecedents to Customer Expectations for Service Recovery Hit paper breakdown → | 1994 | 507 |
| 3 | 2008 | 426 | |
| 4 | 2001 | 138 | |
| 5 | 2003 | 72 | |
| 6 | 1998 | 71 | |
| 7 | 2007 | 43 | |
| 8 | 2003 | 37 | |
| 9 | 2000 | 30 | |
| 10 | 2016 | 30 | |
| 11 | 1992 | 25 | |
| 12 | 2003 | 18 | |
| 13 | 2003 | 18 | |
| 14 | 2008 | 16 | |
| 15 | 2007 | 16 | |
| 16 | 2018 | 15 | |
| 17 | 2019 | 14 | |
| 18 | 2016 | 10 | |
| 19 | 2020 | 8 | |
| 20 | 1997 | 4 |
About Mark A. Davis
Mark A. Davis is a scholar working on Social Psychology, Organizational Behavior and Human Resource Management, Sociology and Political Science, Information Systems and Management and Experimental and Cognitive Psychology, having authored 28 papers that have together received 2.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (4 papers), Ethics in Business and Education (4 papers), Psychological and Temporal Perspectives Research (3 papers), Trauma and Emergency Care Studies (3 papers), Emergency and Acute Care Studies (3 papers), Experimental Behavioral Economics Studies (3 papers), Psychological Well-being and Life Satisfaction (3 papers) and Work-Family Balance Challenges (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.2k citations), Marketing (682 citations), Information Systems and Management (438 citations), Experimental and Cognitive Psychology (349 citations) and Management Information Systems (225 citations). Mark A. Davis has collaborated with scholars based in United States, Mexico and Ethiopia. Frequent co-authors include Scott W. Kelley, Karina Hoffmann, Mary B. Curtis, Susan L. Kirby, Adam C. Levine, Tedros Adhanom Ghebreyesus, Grant Miles, Melissa S. Baucus, William C. McDowell and Thomas D. Kirsch. Their work appears in journals such as Journal of Business Ethics, Journal of Vocational Behavior, Remedial and Special Education, Sex Roles and Journal of Business and Psychology.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.