Frederick F. Reichheld
- Organizational Behavior and Human Resource Management top 0.05%
- Marketing top 0.05%
- Sociology and Political Science top 0.5%
- Information Systems and Management top 0.05%
- Strategy and Management top 1%
- Co-authors
- W. Earl SasserDarrell K. RigbyThomas H. Teal
- Topics
- Customer Service Quality and Loyalty (3 papers)Education and Teacher Training (2 papers)Diverse Applied Research Studies (1 paper)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Journals
- Harvard business reviewPubMedMedical Entomology and Zoology
In The Last Decade
Frederick F. Reichheld
14 papers receiving 6.0k citations
Hit Papers
Peers
Comparison fields: 5 of 121
- Organizational Behavior and Human Resource Management 5.7k
- Marketing 4.3k
- Sociology and Political Science 2.5k
- Information Systems and Management 2.3k
- Strategy and Management 1.1k
Countries citing papers authored by Frederick F. Reichheld
This map shows the geographic impact of Frederick F. Reichheld's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Frederick F. Reichheld with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Frederick F. Reichheld more than expected).
Fields of papers citing papers by Frederick F. Reichheld
This network shows the impact of papers produced by Frederick F. Reichheld. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Frederick F. Reichheld. The network helps show where Frederick F. Reichheld may publish in the future.
Co-authorship network of co-authors of Frederick F. Reichheld
This figure shows the co-authorship network connecting the top 25 collaborators of Frederick F. Reichheld. A scholar is included among the top collaborators of Frederick F. Reichheld based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Frederick F. Reichheld. Frederick F. Reichheld is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | The Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World | 84 |
| 2 | El único número que necesita mejorar | 0 |
| 3 | E-LOYALTY: YOUR SECRET WEAPON ON THE WEBbreakdown → | 1444 |
| 4 | 八年間の調査が明かす四つの落とし穴 CRM「失敗の本質」 (顧客戦略の本質) | 1 |
| 5 | Líderes en lealtad | 0 |
| 6 | Avoid the four perils of CRM. | 469 |
| 7 | Loyalty Rules: How Today's Leaders Build Lasting Relationships | 13 |
| 8 | The quest for loyalty : creating value through partnership | 19 |
| 9 | The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Эффект лояльности: скрытая движущая сила роста, прибыли и постоянной ценности) | 40 |
| 10 | LEARNING FROM CUSTOMER DEFECTIONSbreakdown → | 545 |
| 11 | El efecto lealtad: crecimiento, beneficios y valor último | 7 |
| 12 | LOYALTY AND RENAISSANCE OF MARKETING | 85 |
| 13 | Loyalty-based management.breakdown → | 868 |
| 14 | Los beneficios de la gestión basada en la lealtad | 1 |
| 15 | Zero defections: quality comes to services.breakdown → | 3710 |
| 16 | The hidden advantages of customer retention | 129 |
About Frederick F. Reichheld
Frederick F. Reichheld is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Management Information Systems, having authored 16 papers that have together received 7.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (3 papers), Education and Teacher Training (2 papers) and Diverse Applied Research Studies (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (5.7k citations), Marketing (4.3k citations) and Information Systems and Management (2.3k citations). Frequent co-authors include W. Earl Sasser, Darrell K. Rigby and Thomas H. Teal. Their work appears in journals such as Harvard business review, PubMed and Medical Entomology and Zoology.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.