W. Earl Sasser
- Organizational Behavior and Human Resource Management top 0.05%
- Marketing top 0.05%
- Sociology and Political Science top 0.5%
- Information Systems and Management top 0.1%
- Strategy and Management top 0.5%
- Co-authors
- Frederick F. ReichheldJames L. HeskettLeonard A. SchlesingerThomas O. JonesGary W. LovemanChristopher W. L. HartD. Daryl WyckoffThomas H. Naylor
- Topics
- Customer Service Quality and Loyalty (5 papers)Service and Product Innovation (3 papers)Outsourcing and Supply Chain Management (2 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Journals
- Journal of the American Statistical AssociationCommunications of the ACMThe Review of Economics and Statistics
- Partner nations
- United States
In The Last Decade
W. Earl Sasser
34 papers receiving 7.1k citations
Hit Papers
Peers
Comparison fields: 5 of 128
- Organizational Behavior and Human Resource Management 6.7k
- Marketing 4.6k
- Sociology and Political Science 2.3k
- Information Systems and Management 1.7k
- Strategy and Management 1.5k
Countries citing papers authored by W. Earl Sasser
This map shows the geographic impact of W. Earl Sasser's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by W. Earl Sasser with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites W. Earl Sasser more than expected).
Fields of papers citing papers by W. Earl Sasser
This network shows the impact of papers produced by W. Earl Sasser. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by W. Earl Sasser. The network helps show where W. Earl Sasser may publish in the future.
Co-authorship network of co-authors of W. Earl Sasser
This figure shows the co-authorship network connecting the top 25 collaborators of W. Earl Sasser. A scholar is included among the top collaborators of W. Earl Sasser based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with W. Earl Sasser. W. Earl Sasser is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | Southwest Airlines : in a different world | 4 |
| 2 | Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage | 34 |
| 3 | The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees | 90 |
| 4 | Sea pines racquet club | 1 |
| 5 | World Bank and Knowledge Management, The: The Case of the Urban Services Thematic Group | 4 |
| 6 | The Lifetime value of customers | 1 |
| 7 | Putting the Service-Profit Chain to Workbreakdown → | 2507 |
| 8 | Ritz-Carlton: Using Information Systems to Better Serve the Customer | 7 |
| 9 | The service-profit link | 0 |
| 10 | Mobilizing people for breakthrough service | 2 |
| 11 | The service management course : cases and readings | 16 |
| 12 | The service management course | 9 |
| 13 | Service Breakthroughs: Changing the Rules of the Game (Прорыв в сфере услуг: изменение правил игры) | 1 |
| 14 | Cases in Operations Management: Strategy and Structure | 1 |
| 15 | Burger King Corp. | 6 |
| 16 | Management of Service Operations: Text, Cases and Readings | 178 |
| 17 | Managers with Impact: Verstile and Inconsistent. | 3 |
| 18 | 216 | |
| 19 | 36 | |
| 20 | 1 |
About W. Earl Sasser
W. Earl Sasser is a scholar working on Management Information Systems, Marketing and Organizational Behavior and Human Resource Management, having authored 39 papers that have together received 8.7k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (5 papers), Service and Product Innovation (3 papers) and Outsourcing and Supply Chain Management (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (6.7k citations), Marketing (4.6k citations) and Information Systems and Management (1.7k citations). W. Earl Sasser has collaborated with scholars based in United States. Frequent co-authors include Frederick F. Reichheld, James L. Heskett, Leonard A. Schlesinger, Thomas O. Jones, Gary W. Loveman, Christopher W. L. Hart, D. Daryl Wyckoff, Thomas H. Naylor, Donald S. Burdick and William H. Wallace. Their work appears in journals such as Journal of the American Statistical Association, Communications of the ACM and The Review of Economics and Statistics.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.