Jamie Burton

2.9k total citations · 1 hit paper
66 papers, 2.1k citations indexed

About

Jamie Burton is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Management Information Systems. According to data from OpenAlex, Jamie Burton has authored 66 papers receiving a total of 2.1k indexed citations (citations by other indexed papers that have themselves been cited), including 37 papers in Marketing, 31 papers in Organizational Behavior and Human Resource Management and 10 papers in Management Information Systems. Recurrent topics in Jamie Burton's work include Customer Service Quality and Loyalty (30 papers), Service and Product Innovation (28 papers) and Consumer Retail Behavior Studies (10 papers). Jamie Burton is often cited by papers focused on Customer Service Quality and Loyalty (30 papers), Service and Product Innovation (28 papers) and Consumer Retail Behavior Studies (10 papers). Jamie Burton collaborates with scholars based in United Kingdom, United States and Sweden. Jamie Burton's co-authors include Chris Raddats, Judy Zolkiewski, Vicky M. Story, Tim Baines, Ornella Benedettini, Christian Kowalkowski, Francis Buttle, Heiko Gebauer, Thorsten Gruber and Matti Jaakkola and has published in prestigious journals such as Journal of Business Research, International Journal of Production Economics and International Journal of Production Research.

In The Last Decade

Jamie Burton

61 papers receiving 1.9k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Servitization: A contemporary thematic review of four major research streams

2019 318 citations Chris Raddats, Christian Kowalkowski et al. Industrial Marketing Management profile →

Peers

Jamie Burton

MARKE

OBHRM

SPS

SM

MIS

Christoph F. Breidbach Australia

Dennis Herhausen Switzerland

Rajendra Sisodia United States

Loïc Plé France

Sunil Erevelles United States

Shrihari Sridhar United States

J. Andrew Petersen United States

Godwin J. Udo United States

Carolina López‐Nicolás Spain

David A. Tansik United States

Christoph F. Breidbach Australia

Jamie Burton

977 ×0.7

MARKE

430 ×0.4

OBHRM

647 ×1.2

SPS

330 ×0.7

SM

282 ×0.8

MIS

Citations per year, relative to Jamie Burton Jamie Burton (= 1×) peers Christoph F. Breidbach

Countries citing papers authored by Jamie Burton

Since Specialization

Citations

This map shows the geographic impact of Jamie Burton's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jamie Burton with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jamie Burton more than expected).

Fields of papers citing papers by Jamie Burton

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jamie Burton. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jamie Burton. The network helps show where Jamie Burton may publish in the future.

Co-authorship network of co-authors of Jamie Burton

This figure shows the co-authorship network connecting the top 25 collaborators of Jamie Burton. A scholar is included among the top collaborators of Jamie Burton based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jamie Burton. Jamie Burton is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

1.

Zolkiewski, Judy, et al.. (2023). The outcomes of B2B data-driven customer focused value creation. Journal of Business and Industrial Marketing. 38(6). 1295–1315. 4 indexed citations

2.

Marcon, Érico, Arthur Marcon, Néstor Fabián Ayala, et al.. (2022). Capabilities supporting digital servitization: A multi-actor perspective. Industrial Marketing Management. 103. 97–116. 66 indexed citations

3.

Burton, Jamie, et al.. (2021). Should we cooperate? Game theory insights for servitization. Journal of service management. 32(5). 835–859. 12 indexed citations

4.

Medway, Dominic, et al.. (2020). Governing mobilities on the UK canal network. Mobilities. 15(6). 844–861. 11 indexed citations

5.

Burton, Jamie, Thorsten Gruber, & Anders Gustafsson. (2020). Fostering collaborative research for customer experience –Connecting academic and practitioner worlds. Journal of Business Research. 130. 736–740. 4 indexed citations

6.

Burton, Jamie, Thorsten Gruber, & Anders Gustafsson. (2020). Fostering collaborative research for customer experience – Connecting academic and practitioner worlds. Journal of Business Research. 116. 351–355. 8 indexed citations

7.

Burton, Jamie, et al.. (2020). Tensions and territoriality: the dark side of servitization. Journal of Business and Industrial Marketing. 36(10). 1755–1766. 14 indexed citations

8.

Raddats, Chris, Christian Kowalkowski, Ornella Benedettini, Jamie Burton, & Heiko Gebauer. (2019). Servitization: A contemporary thematic review of four major research streams. Industrial Marketing Management. 83. 207–223. 318 indexed citations breakdown →

9.

Burton, Jamie, Vicky M. Story, Chris Raddats, & Judy Zolkiewski. (2017). Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies. International Journal of Production Economics. 192. 29–39. 49 indexed citations

10.

Baines, Tim, Jamie Burton, Dana E. Harrison, & Judy Zolkiewski. (2016). Servitization:: Shift, Transform, Grow. 2 indexed citations

11.

Raddats, Chris & Jamie Burton. (2014). Creating multi-vendor solutions: the resources and capabilities required. Journal of Business and Industrial Marketing. 29(2). 132–142. 21 indexed citations

12.

Boller, J.R., Jamie Burton, & J. D. Shipman. (2013). Status Of The Upgraded Version Of The NRL Gamble II Pulse Power Generator. 205–208.

13.

Nasr, Linda, Jamie Burton, & Thorsten Gruber. (2013). Exploring the Effect of Positive Customer Feedback on the Well-Being of Front-line Employees - A Research Agenda. Research Explorer (The University of Manchester).

14.

Zolkiewski, Judy, et al.. (2012). The Role of Relationships in Services-Led Growth: A Manufacturer?s Perspective. Research Explorer (The University of Manchester).

15.

Burton, Jamie, et al.. (2008). Accounting is from Mars, marketing is from Venus: establishing common ground for the concept of customer profitability. Journal of Marketing Management. 24(7-8). 825–845. 34 indexed citations

16.

Murphy, John, et al.. (2006). Converting Customer Value: from Retention to Profit. 9 indexed citations

17.

Burton, Jamie. (2005). Book Review: Qualitative Research Methods in Public Relations and Marketing Communications. Qualitative Research. 5(1). 139–141. 1 indexed citations

18.

Ford, R. D., et al.. (1986). Staged Inductive Pulse Generator with Capacitive Current Source.. Defense Technical Information Center (DTIC). 87. 18764. 3 indexed citations

19.

Burton, Jamie, et al.. (1979). Inductive storage - Prospects for high power generation. 284–286. 4 indexed citations

20.

Burton, Jamie, et al.. (1973). Injector for Maryland E R A Project: Design Features and Initial Performance. IEEE Transactions on Nuclear Science. 20(3). 321–323. 4 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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