Rizal Ahmad

543 total citations
18 papers, 357 citations indexed

About

Rizal Ahmad is a scholar working on Marketing, Strategy and Management and Information Systems and Management. According to data from OpenAlex, Rizal Ahmad has authored 18 papers receiving a total of 357 indexed citations (citations by other indexed papers that have themselves been cited), including 8 papers in Marketing, 6 papers in Strategy and Management and 6 papers in Information Systems and Management. Recurrent topics in Rizal Ahmad's work include Technology Adoption and User Behaviour (6 papers), Customer Service Quality and Loyalty (6 papers) and Entrepreneurship Studies and Influences (3 papers). Rizal Ahmad is often cited by papers focused on Technology Adoption and User Behaviour (6 papers), Customer Service Quality and Loyalty (6 papers) and Entrepreneurship Studies and Influences (3 papers). Rizal Ahmad collaborates with scholars based in Malaysia, United Kingdom and Indonesia. Rizal Ahmad's co-authors include Francis Buttle, Ching Seng Yap, Cordelia Mason and Boon Liat Cheng and has published in prestigious journals such as Behaviour and Information Technology, International Journal of Bank Marketing and Journal of Business and Industrial Marketing.

In The Last Decade

Rizal Ahmad

18 papers receiving 303 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Rizal Ahmad Malaysia 10 208 183 100 89 67 18 357
Sanja Raspor Croatia 8 256 1.2× 160 0.9× 149 1.5× 55 0.6× 51 0.8× 38 376
Sunita Barker Australia 6 229 1.1× 143 0.8× 133 1.3× 50 0.6× 56 0.8× 7 338
Subrahmanyam Annamdevula India 7 240 1.2× 107 0.6× 74 0.7× 75 0.8× 142 2.1× 11 416
Line Lervik Olsen Norway 4 370 1.8× 298 1.6× 178 1.8× 107 1.2× 61 0.9× 6 466
Amélia Silveira Brazil 8 127 0.6× 70 0.4× 57 0.6× 58 0.7× 50 0.7× 47 303
Kathryn M. Kimery Canada 5 147 0.7× 96 0.5× 203 2.0× 212 2.4× 39 0.6× 10 338
Sourabh Sharma India 6 264 1.3× 224 1.2× 131 1.3× 100 1.1× 51 0.8× 19 404
Chung-Tzer Liu Taiwan 6 339 1.6× 216 1.2× 236 2.4× 245 2.8× 50 0.7× 9 501
Felipe Zambaldi Brazil 9 67 0.3× 95 0.5× 115 1.1× 57 0.6× 50 0.7× 41 285
Ajimon George United States 9 141 0.7× 139 0.8× 128 1.3× 207 2.3× 30 0.4× 18 335

Countries citing papers authored by Rizal Ahmad

Since Specialization
Citations

This map shows the geographic impact of Rizal Ahmad's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Rizal Ahmad with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Rizal Ahmad more than expected).

Fields of papers citing papers by Rizal Ahmad

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Rizal Ahmad. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Rizal Ahmad. The network helps show where Rizal Ahmad may publish in the future.

Co-authorship network of co-authors of Rizal Ahmad

This figure shows the co-authorship network connecting the top 25 collaborators of Rizal Ahmad. A scholar is included among the top collaborators of Rizal Ahmad based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Rizal Ahmad. Rizal Ahmad is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

18 of 18 papers shown
1.
Yap, Ching Seng, et al.. (2020). Managerial Ambidexterity and Firm Performance. International Journal of Knowledge Management. 16(3). 52–69. 3 indexed citations
2.
Yap, Ching Seng, et al.. (2020). Continuous Use and Extended Use of E-Government Portals in Malaysia. International Journal of Public Administration. 44(15). 1329–1340. 12 indexed citations
3.
Yap, Ching Seng, et al.. (2019). Continuous Use Intention of E-Government Portals the Perspective of Older Citizens. International Journal of Electronic Government Research. 15(1). 1–16. 11 indexed citations
4.
5.
Yap, Ching Seng, et al.. (2018). International tourist satisfaction in Malaysia: antecedents and consequences. Anatolia. 29(3). 351–367. 14 indexed citations
6.
Yap, Ching Seng, et al.. (2018). Antecedents of continued use and extended use of enterprise systems. Behaviour and Information Technology. 38(4). 384–400. 9 indexed citations
7.
Yap, Ching Seng, et al.. (2017). Entrepreneur's ambidexterity, knowledge brokerage and firm performance: Preliminary findings. eSpace (Curtin University). 20. 1–5. 1 indexed citations
8.
9.
Yap, Ching Seng, et al.. (2017). Online Product Review, Product Knowledge, Attitude, and Online Purchase Behavior. International Journal of E-Business Research. 13(3). 33–52. 2 indexed citations
10.
Yap, Ching Seng, et al.. (2017). Satisfaction with E-Government Portals: Perspective of Senior Citizens. 4 indexed citations
11.
Yap, Ching Seng, et al.. (2016). Innovativeness, market intelligence practices, and firm performance of small- and medium-sized tour operators. Tourism and Hospitality Research. 18(2). 143–151. 9 indexed citations
12.
Ahmad, Rizal. (2005). A conceptualisation of a customer‐bank bond in the context of the twenty‐first century UK retail banking industry. International Journal of Bank Marketing. 23(4). 317–333. 17 indexed citations
13.
Ahmad, Rizal. (2003). Benefit segmentation. International Journal of Market Research. 45(3). 1–13. 24 indexed citations
14.
Ahmad, Rizal & Francis Buttle. (2002). Customer retention management: a reflection of theory and practice. Marketing Intelligence & Planning. 20(3). 149–161. 103 indexed citations
15.
Ahmad, Rizal & Francis Buttle. (2002). Retaining telephone banking customers at Frontier Bank. International Journal of Bank Marketing. 20(1). 5–16. 25 indexed citations
16.
Ahmad, Rizal & Francis Buttle. (2001). Retaining business customers through adaptation and bonding: a case study of HDoX. Journal of Business and Industrial Marketing. 16(7). 553–573. 28 indexed citations
17.
Ahmad, Rizal & Francis Buttle. (2001). Customer retention: a potentially potent marketing management strategy. Journal of Strategic Marketing. 9(1). 29–45. 80 indexed citations
18.
Ahmad, Rizal & Francis Buttle. (2001). Customer retention: a potentially potent marketing management strategy. Journal of Strategic Marketing. 9(1). 29–45. 11 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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