Ja‐Shen Chen
Impact in
- Marketing top 0.5%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Environmental Sustainability in Business
- Information Systems and Management top 0.5%
- Technology Adoption and User Behaviour
Papers in
-
- Customer Service Quality and Loyalty 29
-
- Technology Adoption and User Behaviour 28
- Co-authors
- Hung‐Tai Tsou (12 shared papers)Russell K.H. Ching (18 shared papers)Bou‐Wen Lin (4 shared papers)Hung Tai Tsou (3 shared papers)Margaret Meiling Luo (3 shared papers)Colin C.J. Cheng (2 shared papers)Cindy Yunhsin Chou (5 shared papers)Sophea Chea (1 shared paper)
- Journals
- Journal of the Association for Information Systems (4 papers)Service Industries Journal (4 papers)Sustainability (3 papers)International Journal of Consumer Studies (2 papers)Total Quality Management & Business Excellence (2 papers)
- Partner nations
- TaiwanUnited StatesChina
In The Last Decade
Ja‐Shen Chen
61 papers receiving 2.7k citations
Ja‐Shen Chen's Hit Papers
Peers
Comparison fields: 5 of 106
- Marketing 1.1k
- Information Systems and Management 688
- Business and International Management 135
- Organizational Behavior and Human Resource Management 701
- Strategy and Management 852
Countries citing papers authored by Ja‐Shen Chen
This map shows the geographic impact of Ja‐Shen Chen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Ja‐Shen Chen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Ja‐Shen Chen more than expected).
Fields of papers citing papers by Ja‐Shen Chen
This network shows the impact of papers produced by Ja‐Shen Chen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Ja‐Shen Chen. The network helps show where Ja‐Shen Chen may publish in the future.
Co-authors
The 20 scholars most cited alongside Ja‐Shen Chen, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 62 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2009 | 262 | |
| 2 | Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing Hit paper breakdown → | 2021 | 226 |
| 3 | 2011 | 207 | |
| 4 | How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators Hit paper breakdown → | 2021 | 179 |
| 5 | 2011 | 174 | |
| 6 | 2010 | 148 | |
| 7 | “Why Do We Buy Green Products?” An Extended Theory of the Planned Behavior Model for Green Product Purchase Behavior Hit paper breakdown → | 2022 | 131 |
| 8 | 2005 | 128 | |
| 9 | 2013 | 126 | |
| 10 | 2017 | 105 | |
| 11 | 2010 | 104 | |
| 12 | 2021 | 98 | |
| 13 | 2013 | 82 | |
| 14 | 2004 | 80 | |
| 15 | 2005 | 75 | |
| 16 | 1998 | 55 | |
| 17 | 2014 | 51 | |
| 18 | 2012 | 36 | |
| 19 | 2020 | 36 | |
| 20 | 2016 | 34 |
About Ja‐Shen Chen
Ja‐Shen Chen is a scholar working on Organizational Behavior and Human Resource Management, Information Systems and Management, Marketing, Sociology and Political Science and Strategy and Management, having authored 62 papers that have together received 2.9k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (29 papers), Technology Adoption and User Behaviour (28 papers), Digital Marketing and Social Media (22 papers), Service and Product Innovation (10 papers), Innovation and Knowledge Management (9 papers), Consumer Retail Behavior Studies (8 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Intellectual Capital and Performance Analysis (4 papers). The work is most often cited by research in Marketing (1.1k citations), Information Systems and Management (688 citations), Business and International Management (135 citations), Organizational Behavior and Human Resource Management (701 citations) and Strategy and Management (852 citations). Ja‐Shen Chen has collaborated with scholars based in Taiwan, United States and China. Frequent co-authors include Hung‐Tai Tsou, Russell K.H. Ching, Bou‐Wen Lin, Hung Tai Tsou, Margaret Meiling Luo, Colin C.J. Cheng, Cindy Yunhsin Chou, Sophea Chea, Sunderesh S. Heragu and Don Kerr. Their work appears in journals such as Journal of the Association for Information Systems, Service Industries Journal, Sustainability, International Journal of Consumer Studies and Total Quality Management & Business Excellence.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.