Ja‐Shen Chen

4.0k total citations · 3 hit papers
62 papers, 2.9k citations indexed

About

Ja‐Shen Chen is a scholar working on Organizational Behavior and Human Resource Management, Information Systems and Management and Marketing. According to data from OpenAlex, Ja‐Shen Chen has authored 62 papers receiving a total of 2.9k indexed citations (citations by other indexed papers that have themselves been cited), including 31 papers in Organizational Behavior and Human Resource Management, 28 papers in Information Systems and Management and 27 papers in Marketing. Recurrent topics in Ja‐Shen Chen's work include Customer Service Quality and Loyalty (29 papers), Technology Adoption and User Behaviour (28 papers) and Digital Marketing and Social Media (22 papers). Ja‐Shen Chen is often cited by papers focused on Customer Service Quality and Loyalty (29 papers), Technology Adoption and User Behaviour (28 papers) and Digital Marketing and Social Media (22 papers). Ja‐Shen Chen collaborates with scholars based in Taiwan, United States and China. Ja‐Shen Chen's co-authors include Hung‐Tai Tsou, Russell K.H. Ching, Bou‐Wen Lin, Hung Tai Tsou, Margaret Meiling Luo, Colin C.J. Cheng, Cindy Yunhsin Chou, Sophea Chea, Sunderesh S. Heragu and Don Kerr and has published in prestigious journals such as European Journal of Operational Research, Journal of the Operational Research Society and Technological Forecasting and Social Change.

In The Last Decade

Ja‐Shen Chen

61 papers receiving 2.7k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing

2021 226 citations Ja‐Shen Chen et al. International Journal of Retail & Distribution Management profile →
How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators

2021 179 citations Hung‐Tai Tsou, Ja‐Shen Chen profile →
“Why Do We Buy Green Products?” An Extended Theory of the Planned Behavior Model for Green Product Purchase Behavior

2022 131 citations Ja‐Shen Chen et al. profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Ja‐Shen Chen Taiwan	27	1.1k	900	852	701	688	62	2.9k
Scott Weaven Australia	34	1.1k 1.0×	1.4k 1.6×	990 1.2×	920 1.3×	717 1.0×	109	3.5k
Sven Heidenreich Germany	28	1.1k 1.0×	923 1.0×	871 1.0×	634 0.9×	636 0.9×	74	3.0k
Suraksha Gupta United Kingdom	30	1.4k 1.3×	1.1k 1.2×	887 1.0×	669 1.0×	361 0.5×	75	3.1k
Liem Viet Ngo Australia	30	1.2k 1.1×	825 0.9×	1.3k 1.5×	1.0k 1.4×	348 0.5×	89	3.2k
Ali Kara United States	28	1.3k 1.2×	911 1.0×	808 0.9×	1.2k 1.7×	402 0.6×	97	3.4k
Gerrit van Bruggen Netherlands	23	1.4k 1.3×	1.1k 1.2×	828 1.0×	770 1.1×	525 0.8×	48	2.9k
Susan M. Mudambi United States	21	1.2k 1.1×	1.6k 1.8×	820 1.0×	761 1.1×	638 0.9×	38	3.0k
Muhammad Sabbir Rahman Bangladesh	31	855 0.8×	784 0.9×	761 0.9×	472 0.7×	421 0.6×	166	2.8k
K. Sivakumar United States	21	1.4k 1.3×	1.0k 1.2×	689 0.8×	886 1.3×	561 0.8×	58	2.8k
Raji Srinivasan United States	28	1.4k 1.3×	924 1.0×	1.4k 1.7×	793 1.1×	503 0.7×	49	3.8k

Countries citing papers authored by Ja‐Shen Chen

Since Specialization

Citations

This map shows the geographic impact of Ja‐Shen Chen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Ja‐Shen Chen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Ja‐Shen Chen more than expected).

Fields of papers citing papers by Ja‐Shen Chen

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Ja‐Shen Chen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Ja‐Shen Chen. The network helps show where Ja‐Shen Chen may publish in the future.

Co-authorship network of co-authors of Ja‐Shen Chen

This figure shows the co-authorship network connecting the top 25 collaborators of Ja‐Shen Chen. A scholar is included among the top collaborators of Ja‐Shen Chen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Ja‐Shen Chen. Ja‐Shen Chen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Truong, Thi Thu Ha & Ja‐Shen Chen. (2025). When empathy is enhanced by human–AI interaction: an investigation of anthropomorphism and responsiveness on customer experience with AI chatbots. Asia Pacific Journal of Marketing and Logistics. 37(12). 3908–3925. 4 indexed citations

Chen, Ja‐Shen, et al.. (2024). Towards Effective Human-AI Collaboration in Decision-Making: A Comprehensive Review and Conceptual Framework. 1–6. 3 indexed citations

Chen, Ja‐Shen, et al.. (2022). The Effects of Attributes of Non-Immersive Virtual Reality on Customers’ Experience of Video Tours under Social Distancing for COVID-19. International Journal of Human-Computer Interaction. 40(3). 885–902. 18 indexed citations

Chen, Ja‐Shen, et al.. (2021). Impact of Website Interface on Customer Experience and Engagement Intention in Online Hotel Booking. International Journal of Information Systems in the Service Sector. 14(1). 1–18. 3 indexed citations

Chen, Ja‐Shen, et al.. (2021). Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing. International Journal of Retail & Distribution Management. 49(11). 1512–1531. 226 indexed citations breakdown →

Chen, Ja‐Shen, et al.. (2019). Effect of multichannel service delivery quality on customers’ continued engagement intention. Asia Pacific Journal of Marketing and Logistics. 32(2). 473–494. 29 indexed citations

Tsou, Hung‐Tai, Ja‐Shen Chen, & Zhiqiang Wang. (2018). Partner Selection, Interorganizational Coordination, and New Service Development Success in the Financial Service Industry. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 36(2). 231–247. 6 indexed citations

Tsou, Hung‐Tai & Ja‐Shen Chen. (2012). The influence of interfirm codevelopment competency on e-service innovation. Information & Management. 49(3-4). 177–189. 31 indexed citations

Luo, Margaret Meiling, et al.. (2010). An examination of the effects of virtual experiential marketing on online customer intentions and loyalty. Service Industries Journal. 31(13). 2163–2191. 104 indexed citations

10.

Li, Eldon Y., et al.. (2009). Information synergy as the catalyst between information technology capability and innovativeness: empirical evidence from the financial service sector. Information Research. 14(1). 7. 26 indexed citations

11.

Chen, Ja‐Shen, et al.. (2009). Service Delivery Innovation. Journal of Service Research. 12(1). 36–55. 262 indexed citations

12.

Chen, Ja‐Shen, et al.. (2008). Blog effects on brand attitude and purchase intention. 1–6. 9 indexed citations

13.

Chen, Ja‐Shen, et al.. (2007). The Effects of Customer Relationship Management Practices and Multiple-Channels on Customer Loyalty in Financial Services. Asia Pacific Management Review. 12(3). 171–179. 3 indexed citations

14.

Chen, Ja‐Shen, Bou‐Wen Lin, & Po-Chien Li. (2006). Social Capital, Capabilities, and Entrepreneurial Strategies: A Study of Taiwanese High-Tech New Ventures. SSRN Electronic Journal. 3 indexed citations

15.

Lin, Bou‐Wen & Ja‐Shen Chen. (2005). Corporate Technology Portfolios and R&D Performance Measures: A Study of Technology Intensive Firms. SSRN Electronic Journal. 16 indexed citations

16.

Chen, Ja‐Shen & Russell K.H. Ching. (2005). An Examination of the Effects of CRM Practices on CRM Effectiveness and Business Performance. Journal of the Association for Information Systems. 38. 2 indexed citations

17.

Lin, Bou‐Wen & Ja‐Shen Chen. (2005). Corporate technology portfolios and R&D performance measures: a study of technology intensive firms. R and D Management. 35(2). 157–170. 128 indexed citations

18.

Chen, Ja‐Shen & Russell K.H. Ching. (2004). An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In. Journal of the Association for Information Systems. 491. 6 indexed citations

19.

Chen, Ja‐Shen, et al.. (2004). An Exploratory Study of the Effects of CRM Practices on CRM Effectiveness and Business Performance. Journal of the Association for Information Systems. 83(5). 249–254. 4 indexed citations

20.

Chen, Ja‐Shen & Russell K.H. Ching. (2004). An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance. Journal of Global Information Management. 12(1). 1–17. 80 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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