Colin Armistead
- Management Information Systems top 0.5%
- Strategy and Management top 2%
- Organizational Behavior and Human Resource Management top 2%
- Marketing top 5%
- Sociology and Political Science top 10%
- Co-authors
- Simon MachinGraham ClarkJohn MapesNick LlewellynJulia KielyRichard TeareHadyn IngramEberhard E. Scheuing
- Topics
- Quality and Supply Management (14 papers)Customer Service Quality and Loyalty (14 papers)Outsourcing and Supply Chain Management (11 papers)
- Cited by
- Management Information SystemsStrategy and ManagementOrganizational Behavior and Human Resource Management
- Journals
- Journal of the Operational Research SocietyInternational Journal of Operations & Production ManagementLong Range Planning
- Partner nations
- United KingdomUnited StatesSwitzerland
In The Last Decade
Colin Armistead
59 papers receiving 1.3k citations
Peers
Comparison fields: 5 of 96
- Management Information Systems 796
- Strategy and Management 565
- Organizational Behavior and Human Resource Management 386
- Marketing 258
- Sociology and Political Science 154
Countries citing papers authored by Colin Armistead
This map shows the geographic impact of Colin Armistead's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Colin Armistead with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Colin Armistead more than expected).
Fields of papers citing papers by Colin Armistead
This network shows the impact of papers produced by Colin Armistead. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Colin Armistead. The network helps show where Colin Armistead may publish in the future.
Co-authorship network of co-authors of Colin Armistead
This figure shows the co-authorship network connecting the top 25 collaborators of Colin Armistead. A scholar is included among the top collaborators of Colin Armistead based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Colin Armistead. Colin Armistead is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 7 | |
| 2 | 9 | |
| 3 | 112 | |
| 4 | 3 | |
| 5 | Services management : new directions, new perspectives | 10 |
| 6 | Profile accumulation: a quality assessment technique for hospitality SMEs. | 18 |
| 7 | Service quality management in sport and recreation services. | 3 |
| 8 | Service quality deployment in practice: a case study in the conference and meetings sector. | 1 |
| 9 | The future of services management | 12 |
| 10 | Inspired customer service : strategies for service quality | 6 |
| 11 | Outstanding customer service : implementing the best ideas from around the world | 2 |
| 12 | Customer Service and Support: Implementing Effective Strategies | 29 |
| 13 | 153 | |
| 14 | The value chain in service operations strategy | 4 |
| 15 | Service quality : the role of capacity management | 3 |
| 16 | Resource productivity management in the services sector | 1 |
| 17 | SWP 56191 "CAPACITY MANAGEMENT IN SERVICES AND THE INFLUENCE ON QUALITY AND PRODUCTIVITY PERFORMANCE" | 0 |
| 18 | Competitive service strategy and the service operations task. | 1 |
| 19 | 15 | |
| 20 | How Useful Are Case Studies | 6 |
About Colin Armistead
Colin Armistead is a scholar working on Management Information Systems, Organizational Behavior and Human Resource Management and Public Administration, having authored 61 papers that have together received 1.5k indexed citations. Recurring topics across this work include Quality and Supply Management (14 papers), Customer Service Quality and Loyalty (14 papers) and Outsourcing and Supply Chain Management (11 papers). The work is most often cited by research in Management Information Systems (796 citations), Strategy and Management (565 citations) and Organizational Behavior and Human Resource Management (386 citations). Colin Armistead has collaborated with scholars based in United Kingdom, United States and Switzerland. Frequent co-authors include Simon Machin, Graham Clark, John Mapes, Nick Llewellyn, Julia Kiely, Richard Teare, Hadyn Ingram, Eberhard E. Scheuing, Alan Harrison and Nigel Slack. Their work appears in journals such as Journal of the Operational Research Society, International Journal of Operations & Production Management and Long Range Planning.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.