Boon Liat Cheng

1.1k total citations
26 papers, 761 citations indexed

About

Boon Liat Cheng is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Boon Liat Cheng has authored 26 papers receiving a total of 761 indexed citations (citations by other indexed papers that have themselves been cited), including 15 papers in Sociology and Political Science, 13 papers in Marketing and 8 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Boon Liat Cheng's work include Digital Marketing and Social Media (12 papers), Customer Service Quality and Loyalty (8 papers) and Consumer Retail Behavior Studies (8 papers). Boon Liat Cheng is often cited by papers focused on Digital Marketing and Social Media (12 papers), Customer Service Quality and Loyalty (8 papers) and Consumer Retail Behavior Studies (8 papers). Boon Liat Cheng collaborates with scholars based in Malaysia, China and Uzbekistan. Boon Liat Cheng's co-authors include Tat‐Huei Cham, Shaheen Mansori, Brian C. Imrie, Jun‐Hwa Cheah, Xin‐Jean Lim, Yet Mee Lim, Teck Heang Lee, Mei Peng Low, Kim‐Shyan Fam and Hiram Ting and has published in prestigious journals such as SHILAP Revista de lepidopterología, Management Decision and Journal of Hospitality & Tourism Research.

In The Last Decade

Boon Liat Cheng

25 papers receiving 719 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Boon Liat Cheng Malaysia 14 357 351 279 229 85 26 761
Raphael Odoom Ghana 16 253 0.7× 362 1.0× 186 0.7× 222 1.0× 167 2.0× 42 784
Heini Taiminen Finland 8 282 0.8× 429 1.2× 115 0.4× 157 0.7× 81 1.0× 13 711
Ilias Santouridis Greece 12 332 0.9× 233 0.7× 509 1.8× 311 1.4× 144 1.7× 18 821
Khalid Hussain Pakistan 18 521 1.5× 503 1.4× 280 1.0× 147 0.6× 93 1.1× 45 904
Ying‐Hueih Chen Taiwan 11 351 1.0× 561 1.6× 340 1.2× 470 2.1× 153 1.8× 18 1.0k
Ernest Emeka Izogo Nigeria 17 637 1.8× 519 1.5× 527 1.9× 324 1.4× 94 1.1× 34 1.1k
Muddasar Ghani Khwaja Pakistan 15 314 0.9× 348 1.0× 130 0.5× 125 0.5× 140 1.6× 45 765
Raditha Dwi Vata Hapsari Indonesia 12 434 1.2× 440 1.3× 393 1.4× 130 0.6× 58 0.7× 39 796
Sijun Wang United States 11 299 0.8× 365 1.0× 265 0.9× 186 0.8× 121 1.4× 21 720
Abdullah Osman Malaysia 14 372 1.0× 359 1.0× 154 0.6× 345 1.5× 82 1.0× 40 882

Countries citing papers authored by Boon Liat Cheng

Since Specialization
Citations

This map shows the geographic impact of Boon Liat Cheng's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Boon Liat Cheng with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Boon Liat Cheng more than expected).

Fields of papers citing papers by Boon Liat Cheng

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Boon Liat Cheng. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Boon Liat Cheng. The network helps show where Boon Liat Cheng may publish in the future.

Co-authorship network of co-authors of Boon Liat Cheng

This figure shows the co-authorship network connecting the top 25 collaborators of Boon Liat Cheng. A scholar is included among the top collaborators of Boon Liat Cheng based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Boon Liat Cheng. Boon Liat Cheng is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Cheng, Boon Liat, et al.. (2024). Tales of luxury: unveiling gender-based insights into hotel brands’ Instagram marketing. Journal of Hospitality and Tourism Insights. 8(2). 420–447. 1 indexed citations
2.
Cheng, Boon Liat, et al.. (2024). Managing my own health! An ancillary outlook on pharmaceutical and health supplements consumption. International Journal of Pharmaceutical and Healthcare Marketing. 18(4). 621–648.
3.
Cheng, Boon Liat, et al.. (2023). Narrative Transportation and Trust in Luxury Hotels SNS Marketing: The Moderating Role of Social Interaction. Services Marketing Quarterly. 44(2-3). 227–248. 2 indexed citations
4.
Cham, Tat‐Huei, Boon Liat Cheng, Eugene Cheng‐Xi Aw, et al.. (2023). Counteracting the Impact of Online Fake News on Brands. Journal of Computer Information Systems. 64(2). 245–264. 15 indexed citations
5.
Cheng, Boon Liat, et al.. (2022). Service-driven Advocacy: From Tourists’ Felicity to Preeminent Destination Loyalty. Asian Journal of Business Research. 12(1). 2 indexed citations
6.
Cham, Tat‐Huei, et al.. (2022). Should I buy or not? Revisiting the concept and measurement of panic buying. Current Psychology. 42(22). 19116–19136. 21 indexed citations
7.
Fam, Kim‐Shyan, et al.. (2021). The Role of Cultural Differences in Customer Retention: Evidence from the High-Contact Service Industry. Journal of Hospitality & Tourism Research. 47(1). 257–288. 33 indexed citations
8.
Cheng, Boon Liat, et al.. (2021). Building Sustainable Relationships: Service Innovation at the Pinnacle of Touristic Achievement. Asian Journal of Business Research. 11(1). 7 indexed citations
9.
Cheng, Boon Liat, et al.. (2020). Factors Leading to Customer Retention in the High VolumeLow Volume Service Context: Evidence from the Mobile Service Industry. Asian Journal of Business Research. 10(1). 5 indexed citations
10.
Cham, Tat‐Huei, et al.. (2020). Cruising down millennials’ fashion runway: a cross-functional study beyond Pacific borders. Young Consumers Insight and Ideas for Responsible Marketers. 22(1). 28–67. 35 indexed citations
11.
Cheng, Boon Liat, et al.. (2019). Service innovation: building a sustainable competitive advantage in higher education. International Journal of Services Economics and Management. 10(4). 289–289. 25 indexed citations
12.
Cheng, Boon Liat, et al.. (2018). Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry. International Journal of Quality and Service Sciences. 11(2). 187–203. 141 indexed citations
13.
Cham, Tat‐Huei, et al.. (2017). Factors influencing clothing interest and purchase intention: a study of Generation Y consumers in Malaysia. The International Review of Retail Distribution and Consumer Research. 28(2). 174–189. 54 indexed citations
14.
Gaur, Sanjaya Singh, et al.. (2017). COO effect: business opportunities for Middle Eastern entrepreneurs. Management Decision. 56(1). 105–124. 3 indexed citations
15.
Yap, Ching Seng, et al.. (2016). Innovativeness, market intelligence practices, and firm performance of small- and medium-sized tour operators. Tourism and Hospitality Research. 18(2). 143–151. 9 indexed citations
16.
Cheng, Boon Liat, et al.. (2014). Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults. SHILAP Revista de lepidopterología. 48 indexed citations
17.
Yap, Ching Seng, et al.. (2014). Web 2.0 as a tool for market intelligence acquisition in the Malaysian hotel industry.. Sunway Institutional Repository (Sunway University). 19. 5 indexed citations
18.
Cheng, Boon Liat. (2014). Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry. Gadjah Mada International Journal of Business. 15(2). 99–99. 85 indexed citations
19.
20.
Lim, Yet Mee, et al.. (2012). Entrepreneurial Inclination Among Business Students: A Malaysian Study. SHILAP Revista de lepidopterología. 6(2). 6 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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