Akiko Ueno

1.7k total citations · 2 hit papers
24 papers, 768 citations indexed

About

Akiko Ueno is a scholar working on Management Information Systems, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Akiko Ueno has authored 24 papers receiving a total of 768 indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Management Information Systems, 9 papers in Organizational Behavior and Human Resource Management and 7 papers in Marketing. Recurrent topics in Akiko Ueno's work include Customer Service Quality and Loyalty (9 papers), Quality and Supply Management (5 papers) and Outsourcing and Supply Chain Management (4 papers). Akiko Ueno is often cited by papers focused on Customer Service Quality and Loyalty (9 papers), Quality and Supply Management (5 papers) and Outsourcing and Supply Chain Management (4 papers). Akiko Ueno collaborates with scholars based in United Kingdom, Australia and India. Akiko Ueno's co-authors include Charles Dennis, Justin Paul, Piyush Sharma, Russel Kingshott, Francis Kwok, Sanjaya Singh Gaur, Graça Miranda Silva, Brian P. Mathews, Tauno Kekäle and Zulema Lopes Pereira and has published in prestigious journals such as Journal of Business Research, Computers in Human Behavior and Technological Forecasting and Social Change.

In The Last Decade

Akiko Ueno

24 papers receiving 713 citations

Hit Papers

align trajectories sort by overperformance

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

ChatGPTand consumers: Benefits, Pitfalls and Future Research Agenda

2023 208 citations Justin Paul, Akiko Ueno et al. International Journal of Consumer Studies profile →
Digital transformation: A multidisciplinary perspective and future research agenda

2024 73 citations Justin Paul, Akiko Ueno et al. International Journal of Consumer Studies profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Akiko Ueno United Kingdom	14	194	179	170	158	157	24	768
Mona Ashok United Kingdom	8	177 0.9×	102 0.6×	82 0.5×	112 0.7×	125 0.8×	9	684
Oihab Allal‐Chérif France	12	169 0.9×	91 0.5×	97 0.6×	131 0.8×	166 1.1×	36	707
Erin E. Makarius United States	11	302 1.6×	107 0.6×	210 1.2×	63 0.4×	162 1.0×	22	867
Muhammad Farrukh Shahzad China	19	122 0.6×	71 0.4×	66 0.4×	116 0.7×	142 0.9×	54	864
Anton Joha Netherlands	11	106 0.5×	288 1.6×	90 0.5×	111 0.7×	86 0.5×	18	616
Abu Muna Almaududi Ausat Indonesia	21	84 0.4×	102 0.6×	111 0.7×	63 0.4×	181 1.2×	76	1.3k
Stella Pachidi United Kingdom	9	144 0.7×	242 1.4×	106 0.6×	56 0.4×	296 1.9×	17	960
Fadi Abdelfattah Oman	16	114 0.6×	51 0.3×	87 0.5×	79 0.5×	124 0.8×	40	586
William Y. Degbey Finland	14	306 1.6×	59 0.3×	204 1.2×	80 0.5×	104 0.7×	23	721
Sebastian Krakowski Sweden	5	225 1.2×	298 1.7×	178 1.0×	84 0.5×	270 1.7×	10	1.3k

Countries citing papers authored by Akiko Ueno

Since Specialization

Citations

This map shows the geographic impact of Akiko Ueno's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Akiko Ueno with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Akiko Ueno more than expected).

Fields of papers citing papers by Akiko Ueno

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Akiko Ueno. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Akiko Ueno. The network helps show where Akiko Ueno may publish in the future.

Co-authorship network of co-authors of Akiko Ueno

This figure shows the co-authorship network connecting the top 25 collaborators of Akiko Ueno. A scholar is included among the top collaborators of Akiko Ueno based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Akiko Ueno. Akiko Ueno is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Foroudi, Pantea, Akiko Ueno, Charles Dennis, Nektarios Tzempelikos, & Afsaneh Bagheri. (2025). Beyond satisfaction: A hierarchical model of three distinct guest experience types in peer-to-peer accommodation. International Journal of Hospitality Management. 133. 104465–104465. 1 indexed citations

Ueno, Akiko, et al.. (2024). A Review of the Metaverse in Higher Education: Opportunities, Challenges and Future Research Agenda. Studies in computational intelligence. 1–16. 2 indexed citations

Paul, Justin, Akiko Ueno, Charles Dennis, et al.. (2024). Digital transformation: A multidisciplinary perspective and future research agenda. International Journal of Consumer Studies. 48(2). 73 indexed citations breakdown →

Ueno, Akiko, et al.. (2024). Job demands-resources theory extended: stress, loneliness, and care responsibilities impacting UK doctoral students’ and academics’ mental health. Studies in Higher Education. 50(4). 808–823. 6 indexed citations

Paul, Justin, Akiko Ueno, & Charles Dennis. (2023). ChatGPTand consumers: Benefits, Pitfalls and Future Research Agenda. International Journal of Consumer Studies. 47(4). 1213–1225. 208 indexed citations breakdown →

Sharma, Piyush, et al.. (2023). Emerging digital technologies and consumer decision-making in retail sector: Towards an integrative conceptual framework. Computers in Human Behavior. 148. 107913–107913. 34 indexed citations

Ueno, Akiko, Charles Dennis, & Georgios Dafoulas. (2023). Digital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK. Technological Forecasting and Social Change. 197. 122935–122935. 12 indexed citations

Sharma, Piyush, Ricky Y. K. Chan, Nebojsa S. Davcik, & Akiko Ueno. (2021). Cultural differences in deliberate counterfeit purchase behavior. Marketing Intelligence & Planning. 40(1). 121–137. 8 indexed citations

Sharma, Piyush, Kokil Jain, Russel Kingshott, & Akiko Ueno. (2020). Customer engagement and relationships in multi-actor service ecosystems. Journal of Business Research. 121. 487–494. 21 indexed citations

10.

Sharma, Piyush, Akiko Ueno, & Russel Kingshott. (2020). Self-service technology in supermarkets – Do frontline staff still matter?. Journal of Retailing and Consumer Services. 59. 102356–102356. 45 indexed citations

11.

Kwok, Francis, Piyush Sharma, Sanjaya Singh Gaur, & Akiko Ueno. (2018). Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: An emerging markets perspective. International Business Review. 28(5). 101481–101481. 72 indexed citations

12.

Ueno, Akiko. (2014). Developing a Conceptual Model Illustrating how HRM Practices Support Each other in Order to Improve Service Quality. Procedia - Social and Behavioral Sciences. 148. 24–31. 5 indexed citations

13.

Ueno, Akiko. (2012). Which HRM practices contribute to service culture?. Total Quality Management & Business Excellence. 23(11-12). 1227–1239. 8 indexed citations

14.

Ueno, Akiko. (2012). Are Performance Appraisals and Reward Really a Contributory Factor to Service Quality?. Services Marketing Quarterly. 34(1). 34–48. 2 indexed citations

15.

Ueno, Akiko. (2010). What are the fundamental features supporting service quality?. Journal of Services Marketing. 24(1). 74–86. 34 indexed citations

16.

Ueno, Akiko. (2009). Which management practices are contributory to service quality?. International Journal of Quality & Reliability Management. 26(8). 761–777. 7 indexed citations

17.

Ueno, Akiko. (2008). Is empowerment really a contributory factor to service quality?. Service Industries Journal. 28(9). 1321–1337. 17 indexed citations

18.

Mathews, Brian P., et al.. (2001). Quality training: Needs and evaluation-findings from a European survey. Total Quality Management. 12(4). 483–490. 22 indexed citations

19.

Mathews, Brian P., et al.. (2001). European quality management practices. International Journal of Quality & Reliability Management. 18(7). 692–707. 54 indexed citations

20.

Tanabe, Yoshiyuki, et al.. (2000). Mechanical stretch augments PDGF receptor β expression and protein tyrosine phosphorylation in pulmonary artery tissue and smooth muscle cells. Molecular and Cellular Biochemistry. 215(1-2). 103–113. 44 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact