Sherry Lotz
- Sociology and Political Science top 1%
- Marketing top 0.5%
- Information Systems and Management top 0.5%
- Organizational Behavior and Human Resource Management top 1%
- Strategy and Management top 5%
- Co-authors
- Mary Ann EastlickPatricia T. WarringtonSoyeon ShimLaee ChoiChuanyi TangLin GuoThomas GruenJing Xu
- Topics
- Customer Service Quality and Loyalty (8 papers)Consumer Behavior in Brand Consumption and Identification (6 papers)Technology Adoption and User Behaviour (5 papers)
- Cited by
- Information Systems and ManagementMarketingOrganizational Behavior and Human Resource Management
- Partner nations
- United StatesJapan
In The Last Decade
Sherry Lotz
21 papers receiving 1.7k citations
Hit Papers
Peers
Comparison fields: 5 of 84
- Sociology and Political Science 1.1k
- Marketing 1.0k
- Information Systems and Management 838
- Organizational Behavior and Human Resource Management 703
- Strategy and Management 167
Countries citing papers authored by Sherry Lotz
This map shows the geographic impact of Sherry Lotz's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Sherry Lotz with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Sherry Lotz more than expected).
Fields of papers citing papers by Sherry Lotz
This network shows the impact of papers produced by Sherry Lotz. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Sherry Lotz. The network helps show where Sherry Lotz may publish in the future.
Co-authorship network of co-authors of Sherry Lotz
This figure shows the co-authorship network connecting the top 25 collaborators of Sherry Lotz. A scholar is included among the top collaborators of Sherry Lotz based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Sherry Lotz. Sherry Lotz is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 51 | |
| 2 | 34 | |
| 3 | 104 | |
| 4 | The Impact of Social Exchange-Based Antecedents on Customer Organizational Citizenship Behaviors (COCBs) in Service Recovery | 9 |
| 5 | 35 | |
| 6 | 31 | |
| 7 | The Waiting Game: the Role of Predicted Value, Wait Disconfirmation, and Providers' Actions in Consumers' Service Evaluations | 21 |
| 8 | 424 | |
| 9 | 3 | |
| 10 | Consumer Complaint Behavior: Do Aother Customers@ Make a Difference? | 1 |
| 11 | 14 | |
| 12 | 97 | |
| 13 | 35 | |
| 14 | 30 | |
| 15 | 45 | |
| 16 | An online prepurchase intentions modelbreakdown → | 614 |
| 17 | 18 | |
| 18 | 37 | |
| 19 | Do Master Franchisors Drive Global Franchising | 14 |
| 20 | 165 |
About Sherry Lotz
Sherry Lotz is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Information Systems and Management, having authored 21 papers that have together received 1.9k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Technology Adoption and User Behaviour (5 papers). The work is most often cited by research in Information Systems and Management (838 citations), Marketing (1.0k citations) and Organizational Behavior and Human Resource Management (703 citations). Sherry Lotz has collaborated with scholars based in United States and Japan. Frequent co-authors include Mary Ann Eastlick, Patricia T. Warrington, Soyeon Shim, Laee Choi, Chuanyi Tang, Lin Guo, Thomas Gruen, Jing Xu, David M. Almeida and Michael Y. Hu. Their work appears in journals such as Journal of Business Research, Journal of Retailing and Journal of Retailing and Consumer Services.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.