Sherry Lotz

2.4k total citations · 1 hit paper
21 papers, 1.9k citations indexed

About

Sherry Lotz is a scholar working on Marketing, Sociology and Political Science and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Sherry Lotz has authored 21 papers receiving a total of 1.9k indexed citations (citations by other indexed papers that have themselves been cited), including 11 papers in Marketing, 8 papers in Sociology and Political Science and 8 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Sherry Lotz's work include Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Technology Adoption and User Behaviour (5 papers). Sherry Lotz is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Technology Adoption and User Behaviour (5 papers). Sherry Lotz collaborates with scholars based in United States and Japan. Sherry Lotz's co-authors include Mary Ann Eastlick, Patricia T. Warrington, Soyeon Shim, Laee Choi, Thomas Gruen, Chuanyi Tang, Lin Guo, Jing Xu, David M. Almeida and Michael Y. Hu and has published in prestigious journals such as Journal of Business Research, Journal of Retailing and Journal of Retailing and Consumer Services.

In The Last Decade

Sherry Lotz

21 papers receiving 1.7k citations

Hit Papers

An online prepurchase intentions model 2001 2026 2009 2017 2001 200 400 600
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. An online prepurchase intentions model
    2001 614 citations Soyeon Shim, Mary Ann Eastlick et al. profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Sherry Lotz United States 16 1.1k 1.0k 838 703 167 21 1.9k
Mary Ann Eastlick United States 18 1.2k 1.1× 1.2k 1.2× 964 1.2× 788 1.1× 131 0.8× 24 2.1k
Tiffany Barnett White United States 12 1.2k 1.0× 1.2k 1.2× 687 0.8× 801 1.1× 204 1.2× 25 2.1k
Sung‐Joon Yoon South Korea 21 1.1k 1.0× 971 0.9× 932 1.1× 768 1.1× 187 1.1× 83 2.0k
Kiseol Yang United States 22 1.3k 1.1× 1.1k 1.1× 1.0k 1.2× 490 0.7× 171 1.0× 37 2.1k
Sergios Dimitriadis Greece 20 932 0.8× 973 0.9× 685 0.8× 821 1.2× 257 1.5× 29 1.8k
Jiun‐Sheng Chris Lin Taiwan 14 715 0.6× 703 0.7× 710 0.8× 741 1.1× 122 0.7× 15 1.5k
Agnes DeFranco United States 21 1.2k 1.1× 783 0.8× 705 0.8× 547 0.8× 177 1.1× 85 1.9k
Guilherme D. Pires Australia 24 1.3k 1.1× 1.1k 1.1× 668 0.8× 516 0.7× 205 1.2× 57 2.0k
Ilyoo Barry Hong South Korea 12 1.2k 1.0× 810 0.8× 812 1.0× 421 0.6× 133 0.8× 26 1.8k
Patrick McCole United Kingdom 18 1.3k 1.2× 862 0.8× 1.1k 1.4× 828 1.2× 258 1.5× 36 2.2k

Countries citing papers authored by Sherry Lotz

Since Specialization
Citations

This map shows the geographic impact of Sherry Lotz's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Sherry Lotz with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Sherry Lotz more than expected).

Fields of papers citing papers by Sherry Lotz

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Sherry Lotz. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Sherry Lotz. The network helps show where Sherry Lotz may publish in the future.

Co-authorship network of co-authors of Sherry Lotz

This figure shows the co-authorship network connecting the top 25 collaborators of Sherry Lotz. A scholar is included among the top collaborators of Sherry Lotz based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Sherry Lotz. Sherry Lotz is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Choi, Laee & Sherry Lotz. (2017). Exploring antecedents of customer citizenship behaviors in services. Service Industries Journal. 38(9-10). 607–628. 51 indexed citations
2.
Choi, Laee & Sherry Lotz. (2016). Motivations leading to customer citizenship behavior in services: scale development and validation. Journal of Consumer Marketing. 33(7). 539–551. 34 indexed citations
3.
Guo, Lin, Sherry Lotz, Chuanyi Tang, & Thomas Gruen. (2015). The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation. Journal of Service Research. 19(1). 39–56. 104 indexed citations
4.
Choi, Laee, Sherry Lotz, & Mi‐Ran Kim. (2014). The Impact of Social Exchange-Based Antecedents on Customer Organizational Citizenship Behaviors (COCBs) in Service Recovery. 9 indexed citations
5.
Eastlick, Mary Ann, et al.. (2012). Exploring antecedents of attitude toward co-producing a retail checkout service utilizing a self-service technology. The International Review of Retail Distribution and Consumer Research. 22(4). 337–364. 35 indexed citations
6.
Eastlick, Mary Ann & Sherry Lotz. (2011). Cognitive and institutional predictors of initial trust toward an online retailer. International Journal of Retail & Distribution Management. 39(4). 234–255. 75 indexed citations
7.
Lotz, Sherry, Mary Ann Eastlick, Anubha Mishra, & Soyeon Shim. (2010). Understanding patrons' participation in activities at entertainment malls. International Journal of Retail & Distribution Management. 38(6). 402–422. 31 indexed citations
8.
Lotz, Sherry, et al.. (2006). The Waiting Game: the Role of Predicted Value, Wait Disconfirmation, and Providers' Actions in Consumers' Service Evaluations. ACR North American Advances. 33. 412–418. 21 indexed citations
9.
Eastlick, Mary Ann, Sherry Lotz, & Patricia T. Warrington. (2006). Understanding online B-to-C relationships: An integrated model of privacy concerns, trust, and commitment. Journal of Business Research. 59(8). 877–886. 424 indexed citations
10.
Gehrt, Kenneth C., Sherry Lotz, Soyeon Shim, Tomoaki Sakano, & Naoto Onzo. (2005). Overcoming informal trade barriers among Japanese intermediaries: An attitudinal assessment. Agribusiness. 21(1). 53–63. 3 indexed citations
11.
Yan, Ruoh‐Nan & Sherry Lotz. (2004). Consumer Complaint Behavior: Do Aother Customers@ Make a Difference?. ACR North American Advances. 1 indexed citations
12.
Shim, Soyeon, Mary Ann Eastlick, & Sherry Lotz. (2004). Search-Purchase (S-P) Strategies of Multi-Channel Consumers. Journal of Marketing Channels. 11(2-3). 33–54. 14 indexed citations
13.
Xu, Jing, Soyeon Shim, Sherry Lotz, & David M. Almeida. (2003). Ethnic identity, socialization factors, and culture‐specific consumption behavior. Psychology and Marketing. 21(2). 93–112. 97 indexed citations
14.
Lotz, Sherry, Soyeon Shim, & Kenneth C. Gehrt. (2002). A study of Japanese consumers' cognitive hierarchies in formal and informal gift‐giving situations. Psychology and Marketing. 20(1). 59–85. 35 indexed citations
15.
Lotz, Sherry & Michael Y. Hu. (2001). Diluting Negative Country of Origin Stereotypes: A Social Stereotype Approach. Journal of Marketing Management. 17(1-2). 105–135. 45 indexed citations
16.
Shim, Soyeon, Kenneth C. Gehrt, & Sherry Lotz. (2001). Export implications for the Japanese fruit market: fruit‐specific lifestyle segments. International Journal of Retail & Distribution Management. 29(6). 298–314. 30 indexed citations
17.
Eastlick, Mary Ann & Sherry Lotz. (2000). Objective and multidimensional acculturation measures: implications for retailing to Hispanic consumers. Journal of Retailing and Consumer Services. 7(3). 149–160. 18 indexed citations
18.
Shim, Soyeon, Mary Ann Eastlick, & Sherry Lotz. (2000). Examination of US Hispanic-owned, small retail and service businesses: an organizational life cycle approach. Journal of Retailing and Consumer Services. 7(1). 19–32. 37 indexed citations
19.
Ryans, John K., Sherry Lotz, & Robert F. Krampf. (1999). Do Master Franchisors Drive Global Franchising. 8(2). 14 indexed citations
20.
Eastlick, Mary Ann & Sherry Lotz. (1999). Profiling potential adopters and non‐adopters of an interactive electronic shopping medium. International Journal of Retail & Distribution Management. 27(6). 209–223. 165 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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