Sebastian Tillmanns

1.6k total citations · 1 hit paper
7 papers, 1.1k citations indexed

About

Sebastian Tillmanns is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Sebastian Tillmanns has authored 7 papers receiving a total of 1.1k indexed citations (citations by other indexed papers that have themselves been cited), including 6 papers in Marketing, 4 papers in Organizational Behavior and Human Resource Management and 3 papers in Sociology and Political Science. Recurrent topics in Sebastian Tillmanns's work include Customer Service Quality and Loyalty (4 papers), Digital Marketing and Social Media (3 papers) and Customer churn and segmentation (3 papers). Sebastian Tillmanns is often cited by papers focused on Customer Service Quality and Loyalty (4 papers), Digital Marketing and Social Media (3 papers) and Customer churn and segmentation (3 papers). Sebastian Tillmanns collaborates with scholars based in Germany, United States and Switzerland. Sebastian Tillmanns's co-authors include Thorsten Wiesel, Bas Donkers, Rajkumar Venkatesan, Lerzan Aksoy, V. Kumar, Manfred Krafft, Murali K. Mantrala, Francesca Sotgiu, Doreén Pick and Jacquelyn S. Thomas and has published in prestigious journals such as Journal of Marketing, Journal of the Academy of Marketing Science and Journal of Retailing.

In The Last Decade

Sebastian Tillmanns

7 papers receiving 1.1k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value

2010 968 citations V. Kumar, Lerzan Aksoy et al. Journal of Service Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Sebastian Tillmanns Germany	7	795	714	591	286	109	7	1.1k
Ernest Emeka Izogo Nigeria	17	519 0.7×	637 0.9×	527 0.9×	324 1.1×	94 0.9×	34	1.1k
Sue Vaux Halliday United Kingdom	14	531 0.7×	584 0.8×	396 0.7×	217 0.8×	146 1.3×	32	954
Mavis Adjei United States	9	561 0.7×	591 0.8×	374 0.6×	239 0.8×	61 0.6×	17	948
Tomás Bayón Germany	8	490 0.6×	550 0.8×	496 0.8×	180 0.6×	93 0.9×	17	899
Ilaria Dalla Pozza France	9	471 0.6×	654 0.9×	609 1.0×	209 0.7×	88 0.8×	16	980
Roberta Minazzi Italy	6	873 1.1×	590 0.8×	317 0.5×	218 0.8×	47 0.4×	13	1.0k
Beibei Dong United States	12	590 0.7×	926 1.3×	889 1.5×	224 0.8×	159 1.5×	15	1.3k
Christian Friege Germany	5	814 1.0×	503 0.7×	338 0.6×	319 1.1×	86 0.8×	9	1.0k
Iguácel Melero‐Polo Spain	18	318 0.4×	392 0.5×	370 0.6×	169 0.6×	121 1.1×	29	745
Peter Voyer Canada	3	797 1.0×	536 0.8×	404 0.7×	329 1.2×	43 0.4×	7	1.0k

Countries citing papers authored by Sebastian Tillmanns

Since Specialization

Citations

This map shows the geographic impact of Sebastian Tillmanns's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Sebastian Tillmanns with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Sebastian Tillmanns more than expected).

Fields of papers citing papers by Sebastian Tillmanns

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Sebastian Tillmanns. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Sebastian Tillmanns. The network helps show where Sebastian Tillmanns may publish in the future.

Co-authorship network of co-authors of Sebastian Tillmanns

This figure shows the co-authorship network connecting the top 25 collaborators of Sebastian Tillmanns. A scholar is included among the top collaborators of Sebastian Tillmanns based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Sebastian Tillmanns. Sebastian Tillmanns is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

7 of 7 papers shown

1.

Boyd, D. Eric, F. Javier Sesé, & Sebastian Tillmanns. (2022). The design of B2B customer references: A signaling theory perspective. Journal of the Academy of Marketing Science. 51(3). 658–674. 7 indexed citations

2.

Viswanathan, Vijay, et al.. (2018). Understanding the quality–quantity conundrum of customer referral programs: effects of contribution margin, extraversion, and opinion leadership. Journal of the Academy of Marketing Science. 46(6). 1108–1132. 17 indexed citations

3.

Tillmanns, Sebastian, et al.. (2016). Drivers of private-label purchase behavior across quality tiers and product categories. Journal of Business Economics. 87(3). 359–395. 7 indexed citations

4.

Tillmanns, Sebastian, et al.. (2016). How to Separate the Wheat from the Chaff: Improved Variable Selection for New Customer Acquisition. Journal of Marketing. 81(2). 99–113. 15 indexed citations

5.

Pick, Doreén, Jacquelyn S. Thomas, Sebastian Tillmanns, & Manfred Krafft. (2015). Customer win-back: the role of attributions and perceptions in customers’ willingness to return. Journal of the Academy of Marketing Science. 44(2). 218–240. 47 indexed citations

6.

Krafft, Manfred, et al.. (2015). The Evolution of Marketing Channel Research Domains and Methodologies: An Integrative Review and Future Directions. Journal of Retailing. 91(4). 569–585. 73 indexed citations

7.

Kumar, V., Lerzan Aksoy, Bas Donkers, et al.. (2010). Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value. Journal of Service Research. 13(3). 297–310. 968 indexed citations breakdown →

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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