Terrence J. Levesque

3.9k total citations · 2 hit papers
20 papers, 2.9k citations indexed

About

Terrence J. Levesque is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Political Science and International Relations. According to data from OpenAlex, Terrence J. Levesque has authored 20 papers receiving a total of 2.9k indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Organizational Behavior and Human Resource Management, 7 papers in Marketing and 5 papers in Political Science and International Relations. Recurrent topics in Terrence J. Levesque's work include Customer Service Quality and Loyalty (9 papers), Consumer Retail Behavior Studies (6 papers) and Electoral Systems and Political Participation (5 papers). Terrence J. Levesque is often cited by papers focused on Customer Service Quality and Loyalty (9 papers), Consumer Retail Behavior Studies (6 papers) and Electoral Systems and Political Participation (5 papers). Terrence J. Levesque collaborates with scholars based in Canada and United States. Terrence J. Levesque's co-authors include Gordon H.G. McDougall, Peter C. Ordeshook, D. Marc Kilgour, James W. Moore, David Gillen, Robert Mathieu, Sean W. G. Robb and Theresa Libby and has published in prestigious journals such as American Political Science Review, International Journal of Contemporary Hospitality Management and Journal of Services Marketing.

In The Last Decade

Terrence J. Levesque

20 papers receiving 2.4k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Customer satisfaction with services: putting perceived value into the equation

2000 1.4k citations Gordon H.G. McDougall, Terrence J. Levesque Journal of Services Marketing profile →
Determinants of customer satisfaction in retail banking

1996 633 citations Terrence J. Levesque, Gordon H.G. McDougall International Journal of Bank Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Terrence J. Levesque Canada	12	2.1k	1.6k	915	690	340	20	2.9k
Gordon H.G. McDougall Canada	23	2.5k 1.2×	2.2k 1.3×	1.3k 1.4×	952 1.4×	394 1.2×	42	3.8k
Barbara R. Lewis United Kingdom	24	2.2k 1.0×	1.4k 0.9×	729 0.8×	589 0.9×	538 1.6×	42	2.9k
Ernest R. Cadotte United States	12	2.1k 1.0×	1.5k 0.9×	913 1.0×	476 0.7×	638 1.9×	26	3.2k
Joseph O. Rentz United States	17	1.8k 0.9×	1.4k 0.9×	552 0.6×	422 0.6×	394 1.2×	25	2.7k
Gary W. Loveman United States	11	2.3k 1.1×	1.4k 0.9×	773 0.8×	495 0.7×	683 2.0×	22	3.4k
James H. Drew Ireland	8	3.0k 1.4×	2.2k 1.4×	1.1k 1.2×	928 1.3×	367 1.1×	11	3.8k
Karina Hoffmann United States	25	2.4k 1.1×	1.6k 1.0×	1.1k 1.2×	719 1.0×	367 1.1×	52	3.3k
Mark Colgate New Zealand	18	1.8k 0.9×	1.8k 1.1×	790 0.9×	574 0.8×	390 1.1×	25	2.7k
Dayle I. Thorpe United States	5	2.2k 1.0×	1.6k 1.0×	737 0.8×	753 1.1×	288 0.8×	8	2.7k
Murali Chandrashekaran United States	17	2.6k 1.2×	2.0k 1.2×	1.4k 1.5×	741 1.1×	628 1.8×	24	3.7k

Countries citing papers authored by Terrence J. Levesque

Since Specialization

Citations

This map shows the geographic impact of Terrence J. Levesque's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Terrence J. Levesque with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Terrence J. Levesque more than expected).

Fields of papers citing papers by Terrence J. Levesque

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Terrence J. Levesque. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Terrence J. Levesque. The network helps show where Terrence J. Levesque may publish in the future.

Co-authorship network of co-authors of Terrence J. Levesque

This figure shows the co-authorship network connecting the top 25 collaborators of Terrence J. Levesque. A scholar is included among the top collaborators of Terrence J. Levesque based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Terrence J. Levesque. Terrence J. Levesque is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Levesque, Terrence J., Theresa Libby, Robert Mathieu, & Sean W. G. Robb. (2010). The Effect of Director Monitoring on Bid and Ask Spreads. Journal of International Accounting Research. 9(2). 45–65. 10 indexed citations

McDougall, Gordon H.G. & Terrence J. Levesque. (2000). Customer satisfaction with services: putting perceived value into the equation. Journal of Services Marketing. 14(5). 392–410. 1358 indexed citations breakdown →

Levesque, Terrence J. & Gordon H.G. McDougall. (2000). Service Problems and Recovery Stratégies: An Experiment. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 17(1). 20–37. 194 indexed citations

McDougall, Gordon H.G. & Terrence J. Levesque. (1999). Waiting for service: the effectiveness of recovery strategies. International Journal of Contemporary Hospitality Management. 11(1). 6–15. 87 indexed citations

McDougall, Gordon H.G., et al.. (1998). Designing the service guarantee: unconditional or specific?. Journal of Services Marketing. 12(4). 278–293. 54 indexed citations

McDougall, Gordon H.G. & Terrence J. Levesque. (1998). The Effectiveness of Recovery Strategies After Service Failure. Journal of Hospitality & Leisure Marketing. 5(2-3). 27–49. 36 indexed citations

Levesque, Terrence J. & Gordon H.G. McDougall. (1996). Customer Dissatisfaction: The Relationship Between Types of Problems and Customer Response. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 13(3). 264–276. 77 indexed citations

Levesque, Terrence J. & Gordon H.G. McDougall. (1996). Determinants of customer satisfaction in retail banking. International Journal of Bank Marketing. 14(7). 12–20. 633 indexed citations breakdown →

McDougall, Gordon H.G. & Terrence J. Levesque. (1995). A Revised View of Service Quality Dimensions. Journal of Professional Services Marketing. 11(1). 189–210. 82 indexed citations

10.

Levesque, Terrence J.. (1994). Modelling the Effects of Airport Noise on Residential Housing Markets: A Case Study of Winnipeg International Airport. Journal of transport economics and policy. 28(2). 199–210. 36 indexed citations

11.

McDougall, Gordon H.G. & Terrence J. Levesque. (1994). A revised view of service quality dimensions: An empirical investigation. Services Marketing Quarterly. 11(1). 189–209. 197 indexed citations

12.

Gillen, David & Terrence J. Levesque. (1994). A socio‐economic assessment of complaints about airport noise. Transportation Planning and Technology. 18(1). 45–55. 10 indexed citations

13.

Levesque, Terrence J. & James W. Moore. (1984). Citizen and Provincial Power Under Alternative Amending Formulae: An Extension of Kilgour's Analysis. Canadian Journal of Political Science. 17(1). 157–166. 11 indexed citations

14.

Kilgour, D. Marc & Terrence J. Levesque. (1984). The Canadian constitutional amending formula: Bargaining in the past and the future. Public Choice. 44(3). 457–480. 13 indexed citations

15.

Levesque, Terrence J.. (1984). Measuring state power in presidential elections. Public Choice. 42(3). 295–310. 5 indexed citations

16.

Levesque, Terrence J.. (1983). Liberalism Against Populism: A Confrontation between the Theory of Democracy and the Theory of Social ChoiceWilliam H. Riker San Francisco: W. H. Freeman and Company, 1982, pp. xix, 311. Canadian Journal of Political Science. 16(2). 390–391. 1 indexed citations

17.

Levesque, Terrence J.. (1983). On the Outcome of the 1983 Conservative Leadership Convention: How They Shot Themselves in the Other Foot. Canadian Journal of Political Science. 16(4). 779–784. 3 indexed citations

18.

Levesque, Terrence J., et al.. (1979). Overwhelming Majorities in the Legislature of Alberta. Canadian Journal of Political Science. 12(3). 451–470. 1 indexed citations

19.

Levesque, Terrence J., et al.. (1975). Campaign Resource Allocations Under the Electoral College. American Political Science Review. 69(1). 141–154. 79 indexed citations

20.

Levesque, Terrence J., et al.. (1975). Rejoinder to “Comment” by S. J. Brams and M. D. Davis. American Political Science Review. 69(1). 157–161. 7 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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