Roger H. Hallowell

2.8k total citations · 1 hit paper
19 papers, 2.0k citations indexed

About

Roger H. Hallowell is a scholar working on Strategy and Management, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Roger H. Hallowell has authored 19 papers receiving a total of 2.0k indexed citations (citations by other indexed papers that have themselves been cited), including 4 papers in Strategy and Management, 3 papers in Marketing and 3 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Roger H. Hallowell's work include Customer Service Quality and Loyalty (3 papers), Business Strategy and Innovation (2 papers) and Digital Platforms and Economics (2 papers). Roger H. Hallowell is often cited by papers focused on Customer Service Quality and Loyalty (3 papers), Business Strategy and Innovation (2 papers) and Digital Platforms and Economics (2 papers). Roger H. Hallowell collaborates with scholars based in United States. Roger H. Hallowell's co-authors include Kenneth K. Boyer, Aleda V. Roth, Leonard A. Schlesinger, Thomas R. Eisenmann, Mary Tripsas, James L. Heskett, David E. Bowen, Kyle Williams, Jenny Rock and James I. Cash and has published in prestigious journals such as Journal of Operations Management, Academy of Management Perspectives and International Journal of Service Industry Management.

In The Last Decade

Roger H. Hallowell

18 papers receiving 1.6k citations

Hit Papers

1 papers align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

1996 1.3k citations Roger H. Hallowell International Journal of Service Industry Management profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Roger H. Hallowell United States	9	1.4k	1.0k	581	509	327	19	2.0k
Robert Mackoy United States	12	1.2k 0.9×	872 0.9×	571 1.0×	419 0.8×	196 0.6×	22	1.7k
David Bejou United States	13	1.1k 0.8×	735 0.7×	625 1.1×	284 0.6×	314 1.0×	38	1.6k
Mark Colgate New Zealand	18	1.8k 1.3×	1.8k 1.8×	790 1.4×	574 1.1×	390 1.2×	25	2.7k
Lars Grønholdt Denmark	16	992 0.7×	772 0.8×	462 0.8×	342 0.7×	265 0.8×	37	1.6k
Paul Dion United States	22	852 0.6×	785 0.8×	522 0.9×	280 0.6×	440 1.3×	40	1.7k
Avinandan Mukherjee United States	20	834 0.6×	669 0.7×	613 1.1×	407 0.8×	330 1.0×	71	1.8k
Dayle I. Thorpe United States	5	2.2k 1.6×	1.6k 1.6×	737 1.3×	753 1.5×	288 0.9×	8	2.7k
Geoffrey L. Gordon United States	17	811 0.6×	842 0.8×	579 1.0×	260 0.5×	316 1.0×	41	1.6k
Clifford E. Young United States	19	1.3k 0.9×	528 0.5×	480 0.8×	362 0.7×	311 1.0×	48	2.0k
Rodolfo Vázquez‐Casielles Spain	21	999 0.7×	861 0.9×	662 1.1×	335 0.7×	311 1.0×	35	1.7k

Countries citing papers authored by Roger H. Hallowell

Since Specialization

Citations

This map shows the geographic impact of Roger H. Hallowell's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Roger H. Hallowell with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Roger H. Hallowell more than expected).

Fields of papers citing papers by Roger H. Hallowell

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Roger H. Hallowell. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Roger H. Hallowell. The network helps show where Roger H. Hallowell may publish in the future.

Co-authorship network of co-authors of Roger H. Hallowell

This figure shows the co-authorship network connecting the top 25 collaborators of Roger H. Hallowell. A scholar is included among the top collaborators of Roger H. Hallowell based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Roger H. Hallowell. Roger H. Hallowell is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

19 of 19 papers shown

1.

Heskett, James L. & Roger H. Hallowell. (2013). Shouldice Hospital Limited (B). 8 indexed citations

2.

Rock, Jenny, et al.. (2011). Beautiful Earth: Inspiring Native American students in Earth Science through Music, Art and Science. AGUFM. 2011. 1 indexed citations

3.

Hallowell, Roger H. & James I. Cash. (2002). Sears, Roebuck and Company (A) : turnaround.

4.

Boyer, Kenneth K., Roger H. Hallowell, & Aleda V. Roth. (2002). E‐services: operating strategy—a case study and a method for analyzing operational benefits. Journal of Operations Management. 20(2). 175–188. 232 indexed citations

5.

Hallowell, Roger H., et al.. (2002). Suppose we took service seriously? An introduction to the special issue. Academy of Management Perspectives. 16(4). 69–72. 27 indexed citations

6.

Hallowell, Roger H., et al.. (2002). Four Seasons goes to Paris. Academy of Management Perspectives. 16(4). 7–24. 19 indexed citations

7.

Eisenmann, Thomas R., Roger H. Hallowell, & Mary Tripsas. (2001). Internet Business Models: Texts and Cases. 67 indexed citations

8.

Hallowell, Roger H., et al.. (2001). Transforming Singapore's Public Libraries. 7 indexed citations

9.

Hallowell, Roger H.. (2001). “Scalability”: the paradox of human resources in e‐commerce. International Journal of Service Industry Management. 12(1). 34–43. 29 indexed citations

10.

Hallowell, Roger H.. (1999). Exploratory research: consolidations and economies of scope. International Journal of Service Industry Management. 10(4). 359–368. 2 indexed citations

11.

Hallowell, Roger H., et al.. (1996). Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers. 19(2). 20. 196 indexed citations

12.

Hallowell, Roger H.. (1996). The Relationships of Customer, Customer Loyalty, and Profitability : An Empirical Study. Medical Entomology and Zoology. 7(4). 27–42. 3 indexed citations

13.

Hallowell, Roger H.. (1996). The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study. International Journal of Service Industry Management. 7(4). 27–42. 1325 indexed citations breakdown →

14.

Hallowell, Roger H.. (1996). Southwest Airlines: A case study linking employee needs satisfaction and organizational capabilities to competitive advantage. Human Resource Management. 35(4). 513–534. 24 indexed citations

15.

Hallowell, Roger H. & Leonard A. Schlesinger. (1994). Taco Bell Corporation: A Case of Service Leadership. 1 indexed citations

16.

Heskett, James L. & Roger H. Hallowell. (1993). Bidwell Training Center, Inc. and Manchester Craftsmen's Guild: Preparation in Pittsburgh. 1 indexed citations

17.

Heskett, James L. & Roger H. Hallowell. (1993). Southwest Airlines: 1993 (A). 7 indexed citations

18.

Heskett, James L. & Roger H. Hallowell. (1992). Courtyard by Marriott. 3 indexed citations

19.

Schlesinger, Leonard A. & Roger H. Hallowell. (1991). Taco Bell Corp.. 4 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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