James H. Drew

5.4k total citations · 2 hit papers
11 papers, 3.8k citations indexed

About

James H. Drew is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Information Systems and Management. According to data from OpenAlex, James H. Drew has authored 11 papers receiving a total of 3.8k indexed citations (citations by other indexed papers that have themselves been cited), including 8 papers in Marketing, 8 papers in Organizational Behavior and Human Resource Management and 2 papers in Information Systems and Management. Recurrent topics in James H. Drew's work include Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (6 papers) and Technology Adoption and User Behaviour (2 papers). James H. Drew is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (6 papers) and Technology Adoption and User Behaviour (2 papers). James H. Drew collaborates with scholars based in Ireland and United States. James H. Drew's co-authors include Ruth N. Bolton, Lawrence C. Hamilton, D.R. Mani and Andrew L. Betz and has published in prestigious journals such as Journal of Marketing, Technometrics and Journal of Consumer Research.

In The Last Decade

James H. Drew

10 papers receiving 3.1k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

A Multistage Model of Customers' Assessments of Service Quality and Value

1991 2.2k citations Ruth N. Bolton, James H. Drew Journal of Consumer Research profile →
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

1991 949 citations Ruth N. Bolton, James H. Drew Journal of Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
James H. Drew Ireland	8	3.0k	2.2k	1.1k	928	367	11	3.8k
Gordon H.G. McDougall Canada	23	2.5k 0.8×	2.2k 1.0×	1.3k 1.2×	952 1.0×	394 1.1×	42	3.8k
Barbara Everitt Bryant United States	6	3.0k 1.0×	2.4k 1.1×	1.3k 1.2×	947 1.0×	592 1.6×	12	4.4k
Anthony J. Zahorik United States	10	3.1k 1.0×	2.5k 1.1×	880 0.8×	799 0.9×	702 1.9×	13	4.1k
Terrence J. Levesque Canada	12	2.1k 0.7×	1.6k 0.7×	915 0.8×	690 0.7×	340 0.9×	20	2.9k
R. Kenneth Teas United States	24	3.8k 1.3×	2.5k 1.1×	1.2k 1.1×	1.1k 1.2×	579 1.6×	58	4.9k
Thomas O. Jones United Kingdom	5	3.5k 1.2×	2.4k 1.1×	1.2k 1.1×	883 1.0×	755 2.1×	8	4.5k
Robin T. Peterson United States	21	1.9k 0.6×	1.6k 0.7×	1.2k 1.1×	1.2k 1.3×	474 1.3×	106	3.4k
Dayle I. Thorpe United States	5	2.2k 0.7×	1.6k 0.7×	737 0.7×	753 0.8×	288 0.8×	8	2.7k
Karina Hoffmann United States	25	2.4k 0.8×	1.6k 0.7×	1.1k 1.0×	719 0.8×	367 1.0×	52	3.3k
John A. Czepiel United States	14	2.8k 0.9×	2.2k 1.0×	1.5k 1.4×	560 0.6×	575 1.6×	20	4.0k

Countries citing papers authored by James H. Drew

Since Specialization

Citations

This map shows the geographic impact of James H. Drew's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by James H. Drew with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites James H. Drew more than expected).

Fields of papers citing papers by James H. Drew

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by James H. Drew. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by James H. Drew. The network helps show where James H. Drew may publish in the future.

Co-authorship network of co-authors of James H. Drew

This figure shows the co-authorship network connecting the top 25 collaborators of James H. Drew. A scholar is included among the top collaborators of James H. Drew based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with James H. Drew. James H. Drew is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

11 of 11 papers shown

1.

Drew, James H., et al.. (2003). A Study In Business-to-Business Complaining Behavior: Yellow Pages Advertisers. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 16. 1. 2 indexed citations

2.

Drew, James H., et al.. (2001). Targeting Customers with Statistical and Data-Mining Techniques. Journal of Service Research. 3(3). 205–219. 48 indexed citations

3.

Drew, James H., et al.. (1999). Patterns of Customer Exit in a Contract-Based Subscription Service. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 12. 1 indexed citations

4.

Mani, D.R., et al.. (1999). Statistics and data mining techniques for lifetime value modeling. 94–103. 31 indexed citations

5.

Drew, James H., et al.. (1995). QUALITY MANAGEMENT FOR SERVICES: ISSUES IN USING CUSTOMER INPUT. Quality Engineering. 7(3). 551–566. 2 indexed citations

6.

Bolton, Ruth N. & James H. Drew. (1992). Mitigating the effect of service encounters. Marketing Letters. 3(1). 57–70. 96 indexed citations

7.

Bolton, Ruth N. & James H. Drew. (1991). A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes. Journal of Marketing. 55(1). 1–9. 949 indexed citations breakdown →

8.

Bolton, Ruth N. & James H. Drew. (1991). A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes. Journal of Marketing. 55(1). 1–1. 413 indexed citations

9.

Drew, James H. & Lawrence C. Hamilton. (1991). Modern Data Analysis: A First Course in Applied Statistics. Technometrics. 33(4). 487–487. 56 indexed citations

10.

Drew, James H.. (1991). Modern Data Analysis: A First Course in Applied Statistics. Technometrics. 33(4). 487–488. 12 indexed citations

11.

Bolton, Ruth N. & James H. Drew. (1991). A Multistage Model of Customers' Assessments of Service Quality and Value. Journal of Consumer Research. 17(4). 375–375. 2188 indexed citations breakdown →

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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