Jasmin Bergeron

5.3k total citations · 2 hit papers
21 papers, 4.0k citations indexed

About

Jasmin Bergeron is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Jasmin Bergeron has authored 21 papers receiving a total of 4.0k indexed citations (citations by other indexed papers that have themselves been cited), including 16 papers in Organizational Behavior and Human Resource Management, 15 papers in Marketing and 12 papers in Sociology and Political Science. Recurrent topics in Jasmin Bergeron's work include Customer Service Quality and Loyalty (16 papers), Consumer Behavior in Brand Consumption and Identification (11 papers) and Digital Marketing and Social Media (9 papers). Jasmin Bergeron is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Consumer Behavior in Brand Consumption and Identification (11 papers) and Digital Marketing and Social Media (9 papers). Jasmin Bergeron collaborates with scholars based in Canada, Australia and United States. Jasmin Bergeron's co-authors include Michel Laroche, Line Ricard, François Marticotte, R. James Ferguson, Michèle Paulin, Lova Rajaobelina, Nicolas Papadopoulos, Louise A. Heslop, Mark Cleveland and Philippa Ward and has published in prestigious journals such as Journal of Business Research, Journal of Retailing and Journal of Service Research.

In The Last Decade

Jasmin Bergeron

21 papers receiving 3.5k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Targeting consumers who are willing to pay more for environmentally friendly products

2001 2.2k citations Michel Laroche, Jasmin Bergeron et al. Journal of Consumer Marketing profile →
e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context

2010 459 citations Line Ricard, Jasmin Bergeron et al. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration profile →

Peers

Jasmin Bergeron

MARKE

MMPL

SPS

OBHRM

William E. Kilbourne United States

Ricky Y. K. Chan Hong Kong

Edward Shiu United Kingdom

Pam Scholder Ellen United States

Ninh Nguyen Australia

Ken Peattie United Kingdom

Vanessa Apaolaza Spain

Rambalak Yadav India

Vesna Žabkar Slovenia

Robert East Australia

William E. Kilbourne United States

Jasmin Bergeron

2.9k ×1.0

MARKE

1.5k ×1.2

MMPL

961 ×0.8

SPS

561 ×0.7

OBHRM

704 ×0.9

Citations per year, relative to Jasmin Bergeron Jasmin Bergeron (= 1×) peers William E. Kilbourne

Countries citing papers authored by Jasmin Bergeron

Since Specialization

Citations

This map shows the geographic impact of Jasmin Bergeron's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jasmin Bergeron with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jasmin Bergeron more than expected).

Fields of papers citing papers by Jasmin Bergeron

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jasmin Bergeron. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jasmin Bergeron. The network helps show where Jasmin Bergeron may publish in the future.

Co-authorship network of co-authors of Jasmin Bergeron

This figure shows the co-authorship network connecting the top 25 collaborators of Jasmin Bergeron. A scholar is included among the top collaborators of Jasmin Bergeron based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jasmin Bergeron. Jasmin Bergeron is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Rajaobelina, Lova, Line Ricard, Jasmin Bergeron, & Élissar Toufaily. (2014). An integrative model of installed online trust in the financial services industry. Journal of Financial Services Marketing. 19(3). 186–197. 13 indexed citations

Ferguson, R. James, Michèle Paulin, & Jasmin Bergeron. (2010). Customer sociability and the total service experience. Journal of service management. 21(1). 25–44. 129 indexed citations

Ricard, Line, et al.. (2010). e‐WOM scale : Une échelle de mesure du bouche‐à‐oreille dans un contexte de services électroniques. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 27(1). 1 indexed citations

Rajaobelina, Lova & Jasmin Bergeron. (2009). Antecedents and consequences of buyer‐seller relationship quality in the financial services industry. International Journal of Bank Marketing. 27(5). 359–380. 106 indexed citations

Bergeron, Jasmin & Michel Laroche. (2009). The effects of perceived salesperson listening effectiveness in the financial industry. Journal of Financial Services Marketing. 14(1). 6–25. 55 indexed citations

Bergeron, Jasmin, et al.. (2008). Une comparaison des effets de la première et de la dernière impression dans une rencontre de vente. Recherche et Applications en Marketing (French Edition). 23(2). 19–36. 9 indexed citations

Bergeron, Jasmin, et al.. (2008). The effects of humour usage by financial advisors in sales encounters. International Journal of Bank Marketing. 26(6). 376–398. 42 indexed citations

Bergeron, Jasmin, et al.. (2008). Pleasantly surprising clients: a tactic in relationship marketing for building competitive advantage in the financial services sector. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 25(3). 171–184. 17 indexed citations

Bergeron, Jasmin, et al.. (2008). A Comparison of the Effects of the First Impression and the Last Impression in a Selling Context. Recherche et Applications en Marketing (English Edition). 23(2). 19–36. 10 indexed citations

10.

Paulin, Michèle, R. James Ferguson, & Jasmin Bergeron. (2006). Service climate and organizational commitment: The importance of customer linkages. Journal of Business Research. 59(8). 906–915. 165 indexed citations

11.

Laroche, Michel, Zhiyong Yang, Gordon H.G. McDougall, & Jasmin Bergeron. (2005). Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences. Journal of Retailing. 81(4). 251–267. 22 indexed citations

12.

Laroche, Michel, Gordon H.G. McDougall, Jasmin Bergeron, & Zhiyong Yang. (2004). Exploring How Intangibility Affects Perceived Risk. Journal of Service Research. 6(4). 373–389. 19 indexed citations

13.

Papadopoulos, Nicolas, et al.. (2003). Effects of subcultural differences on country and product evaluations. Journal of Consumer Behaviour. 2(3). 232–247. 109 indexed citations

14.

Cleveland, Mark, Barry J. Babin, Michel Laroche, Philippa Ward, & Jasmin Bergeron. (2003). Information search patterns for gift purchases: a cross‐national examination of gender differences. Journal of Consumer Behaviour. 3(1). 20–47. 86 indexed citations

15.

Laroche, Michel, et al.. (2003). How intangibility affects perceived risk: the moderating role of knowledge and involvement. Journal of Services Marketing. 17(2). 122–140. 149 indexed citations

16.

Laroche, Michel, et al.. (2003). The Knowledge‐Experience‐Evaluation Relationship: A Structural Equations Modeling Test of Gender Differences. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 20(3). 246–259. 36 indexed citations

17.

Bergeron, Jasmin, Line Ricard, & Jean Perrien. (2003). Les déterminants de la fidélité des clients commerciaux dans l'industrie bancaire canadienne. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 20(2). 107–120. 18 indexed citations

18.

Laroche, Michel, et al.. (2002). Cultural Differences in Environmental Knowledge, Attitudes, and Behaviours of Canadian Consumers. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 19(3). 267–282. 137 indexed citations

19.

Laroche, Michel, et al.. (2001). Targeting consumers who are willing to pay more for environmentally friendly products. Journal of Consumer Marketing. 18(6). 503–520. 2247 indexed citations breakdown →

20.

Laroche, Michel, et al.. (2001). A Three-Dimensional Scale of Intangibility. Journal of Service Research. 4(1). 26–38. 126 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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