Terry Lam

5.4k total citations · 1 hit paper
44 papers, 4.1k citations indexed

About

Terry Lam is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Terry Lam has authored 44 papers receiving a total of 4.1k indexed citations (citations by other indexed papers that have themselves been cited), including 27 papers in Organizational Behavior and Human Resource Management, 22 papers in Sociology and Political Science and 13 papers in Marketing. Recurrent topics in Terry Lam's work include Customer Service Quality and Loyalty (23 papers), Job Satisfaction and Organizational Behavior (9 papers) and Diverse Aspects of Tourism Research (9 papers). Terry Lam is often cited by papers focused on Customer Service Quality and Loyalty (23 papers), Job Satisfaction and Organizational Behavior (9 papers) and Diverse Aspects of Tourism Research (9 papers). Terry Lam collaborates with scholars based in Hong Kong, United States and United Kingdom. Terry Lam's co-authors include Cathy H.C. Hsu, Hanqin Qiu Zhang, Simone Cheng, Tom Baum, Vincent C. S. Heung, Rob Law, Bob McKercher, Ada Lo, Vincent Cho and Hailin Qu and has published in prestigious journals such as SHILAP Revista de lepidopterología, Tourism Management and Annals of Tourism Research.

In The Last Decade

Terry Lam

41 papers receiving 3.7k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Predicting behavioral intention of choosing a travel destination

2005 824 citations Terry Lam, Cathy H.C. Hsu Tourism Management profile →

Peers

Countries citing papers authored by Terry Lam

Since Specialization

Citations

This map shows the geographic impact of Terry Lam's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Terry Lam with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Terry Lam more than expected).

Fields of papers citing papers by Terry Lam

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Terry Lam. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Terry Lam. The network helps show where Terry Lam may publish in the future.

Co-authorship network of co-authors of Terry Lam

This figure shows the co-authorship network connecting the top 25 collaborators of Terry Lam. A scholar is included among the top collaborators of Terry Lam based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Terry Lam. Terry Lam is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

#	Work	Indexed citations
1	Children’s personal information and personal data protection under the laws of the EU, US and Vietnam 2024 ·Journal of Infrastructure Policy and Development ·Terry Lam	0
2	Face mask effects during COVID-19: perspectives of managers, practitioners and customers in the hotel industry 2021 ·SHILAP Revista de lepidopterología ·(unknown), (unknown), Terry Lam	14
3	Promoting Green Living by The Jockey Club Museum of Climate Change in Hong Kong 2019 ·International Journal of Marketing Studies ·(unknown), (unknown), Terry Lam	2
4	Investigating customer’s perspective of service quality management 2019 ·(unknown), Terry Lam, (unknown)	1
5	The Role of Task-fit in Employees' Adoption of IT in Chinese Hotels 2008 ·Journal of Human Resources in Hospitality & Tourism ·(unknown), Guoxin Li, Terry Lam	7
6	Reference Group Influences among Chinese Travelers 2006 ·Journal of Travel Research ·Cathy H.C. Hsu, Soo K. Kang, Terry Lam	128
7	Job satisfaction and turnover intention of fresh graduates from hotel and tourism schools in Mainland China 2005 ·PolyU Institutional Research Archive (Hong Kong Polytechnic University) ·Terry Lam, (unknown)	2
8	A Cross-cultural comparison of customer complaint behavior in restaurants in hotels 2005 ·Asia Pacific Journal of Tourism Research ·Agnes DeFranco, (unknown), Terry Lam, (unknown)	24
9	Predicting behavioral intention of choosing a travel destination breakdown → 2005 ·Tourism Management ·Terry Lam, Cathy H.C. Hsu	824
10	A study of outsourcing strategy: a case involving the hotel industry in Shanghai, China 2004 ·International Journal of Hospitality Management ·Terry Lam, (unknown)	70
11	Crisis Management During the SARS Threat 2004 ·Journal of Human Resources in Hospitality & Tourism ·Paul Leung, Terry Lam	45
12	Testing the sufficiency of the theory of planned behavior: a case of customer dissatisfaction responses in restaurants 2004 ·International Journal of Hospitality Management ·Simone Cheng, Terry Lam, Cathy H.C. Hsu	126
13	Long-haul and short-haul outbound all-inclusive package tours 2004 ·Asia Pacific Journal of Tourism Research ·Ada Lo, Terry Lam	69
14	Leader-Member Exchange And Team-Member Exchange: The Roles Of Moderators In New Employees’ Socialization 2003 ·Journal of Hospitality & Tourism Research ·Terry Lam	28
15	Customer complaint behaviour towards hotel restaurant services 2003 ·International Journal of Contemporary Hospitality Management ·Vincent C. S. Heung, Terry Lam	194
16	Analysis of training and education needs of mainland Chinese tourism academics in the twenty‐first century 2001 ·International Journal of Contemporary Hospitality Management ·Hanqin Qiu Zhang, Terry Lam, Thomas Bauer	14
17	Study of managerial job satisfaction in Hong Kong’s Chinese restaurants 2001 ·International Journal of Contemporary Hospitality Management ·Terry Lam, Tom Baum, Ray Pine	81
18	Challenges and constraints of hospitality and tourism education in China 2000 ·International Journal of Contemporary Hospitality Management ·Terry Lam, Honggen Xiao	57
19	An analysis of Mainland Chinese visitors’ motivations to visit Hong Kong 1999 ·Tourism Management ·(unknown), Terry Lam	284
20	Service quality and determinants of customer expectations: The case of club industry in Hong Kong 1998 ·Asia Pacific Journal of Tourism Research ·Terry Lam, (unknown), Andrew Chan	8

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact