Terry Lam

5.4k total citations · 1 hit paper
44 papers, 4.1k citations indexed

About

Terry Lam is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Terry Lam has authored 44 papers receiving a total of 4.1k indexed citations (citations by other indexed papers that have themselves been cited), including 27 papers in Organizational Behavior and Human Resource Management, 22 papers in Sociology and Political Science and 13 papers in Marketing. Recurrent topics in Terry Lam's work include Customer Service Quality and Loyalty (23 papers), Job Satisfaction and Organizational Behavior (9 papers) and Diverse Aspects of Tourism Research (9 papers). Terry Lam is often cited by papers focused on Customer Service Quality and Loyalty (23 papers), Job Satisfaction and Organizational Behavior (9 papers) and Diverse Aspects of Tourism Research (9 papers). Terry Lam collaborates with scholars based in Hong Kong, United States and United Kingdom. Terry Lam's co-authors include Cathy H.C. Hsu, Hanqin Qiu Zhang, Simone Cheng, Tom Baum, Vincent C. S. Heung, Bob McKercher, Rob Law, Ada Lo, Vincent Cho and Hailin Qu and has published in prestigious journals such as SHILAP Revista de lepidopterología, Tourism Management and Annals of Tourism Research.

In The Last Decade

Terry Lam

41 papers receiving 3.7k citations

Hit Papers

align trajectories sort by overperformance

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Predicting behavioral intention of choosing a travel destination

2005 824 citations Terry Lam, Cathy H.C. Hsu Tourism Management profile →

Author Peers

Peers are selected by citation overlap in the author's most active subfields. citations · hero ref

Author						Papers	Cites
Terry Lam	2.5k	1.6k	1.4k	630	504	44	4.1k
John C. Crotts	4.3k 1.7×	1.3k 0.8×	2.1k 1.6×	656 1.0×	606 1.2×	103	5.8k
Hanqin Qiu Zhang	3.1k 1.2×	1.4k 0.8×	1.2k 0.9×	702 1.1×	715 1.4×	149	4.7k
David Solnet	1.9k 0.8×	1.3k 0.8×	998 0.7×	703 1.1×	198 0.4×	78	3.7k
Kaye Chon	5.2k 2.1×	1.6k 1.0×	2.1k 1.5×	744 1.2×	1.1k 2.1×	126	6.8k
Ken W. McCleary	4.9k 2.0×	1.3k 0.8×	2.0k 1.4×	639 1.0×	1.2k 2.5×	72	5.9k
Hyun Jeong Kim	2.3k 0.9×	1.8k 1.1×	943 0.7×	270 0.4×	249 0.5×	48	4.1k
Asunción Beerli Palacio	3.2k 1.3×	1.1k 0.7×	1.5k 1.1×	164 0.3×	803 1.6×	63	4.3k
Martina G. Gallarza	2.7k 1.1×	1.5k 1.0×	1.8k 1.3×	216 0.3×	537 1.1×	78	3.8k
Ki‐Joon Back	3.2k 1.3×	2.5k 1.5×	2.8k 2.0×	266 0.4×	183 0.4×	101	5.1k
Stephen W. Litvin	3.5k 1.4×	899 0.6×	1.8k 1.3×	191 0.3×	343 0.7×	99	4.1k

Countries citing papers authored by Terry Lam

Since Specialization

Citations

This map shows the geographic impact of Terry Lam's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Terry Lam with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Terry Lam more than expected).

Fields of papers citing papers by Terry Lam

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Terry Lam. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Terry Lam. The network helps show where Terry Lam may publish in the future.

Co-authorship network of co-authors of Terry Lam

This figure shows the co-authorship network connecting the top 25 collaborators of Terry Lam. A scholar is included among the top collaborators of Terry Lam based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Terry Lam. Terry Lam is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Lam, Terry. (2024). Children’s personal information and personal data protection under the laws of the EU, US and Vietnam. Journal of Infrastructure Policy and Development. 8(14). 8143–8143.

Lam, Terry, et al.. (2021). Face mask effects during COVID-19: perspectives of managers, practitioners and customers in the hotel industry. SHILAP Revista de lepidopterología. 35(2). 195–207. 14 indexed citations

Lam, Terry, et al.. (2019). Promoting Green Living by The Jockey Club Museum of Climate Change in Hong Kong. International Journal of Marketing Studies. 11(2). 55–55. 2 indexed citations

Lam, Terry, et al.. (2019). Investigating customer’s perspective of service quality management. 2(2). 53–56. 1 indexed citations

Hsu, Cathy H.C., Soo K. Kang, & Terry Lam. (2006). Reference Group Influences among Chinese Travelers. Journal of Travel Research. 44(4). 474–484. 128 indexed citations

DeFranco, Agnes, et al.. (2005). A Cross-cultural comparison of customer complaint behavior in restaurants in hotels. Asia Pacific Journal of Tourism Research. 10(2). 173–190. 24 indexed citations

Lam, Terry, et al.. (2005). Job satisfaction and turnover intention of fresh graduates from hotel and tourism schools in Mainland China. PolyU Institutional Research Archive (Hong Kong Polytechnic University). 1(1). 36–52. 2 indexed citations

Lam, Terry, Vincent Cho, & Hailin Qu. (2005). A study of hotel employee behavioral intentions towards adoption of information technology. International Journal of Hospitality Management. 26(1). 49–65. 185 indexed citations

Lam, Terry, et al.. (2004). A study of outsourcing strategy: a case involving the hotel industry in Shanghai, China. International Journal of Hospitality Management. 24(1). 41–56. 70 indexed citations

10.

Zhang, Hanqin Qiu & Terry Lam. (2004). Human resources issues in the development of tourism in China: evidence from Heilongjiang Province. International Journal of Contemporary Hospitality Management. 16(1). 45–51. 29 indexed citations

11.

Cheng, Simone, Terry Lam, & Cathy H.C. Hsu. (2004). Testing the sufficiency of the theory of planned behavior: a case of customer dissatisfaction responses in restaurants. International Journal of Hospitality Management. 24(4). 475–492. 126 indexed citations

12.

Leung, Paul & Terry Lam. (2004). Crisis Management During the SARS Threat. Journal of Human Resources in Hospitality & Tourism. 3(1). 47–57. 45 indexed citations

13.

Lam, Terry & Cathy H.C. Hsu. (2004). Theory of Planned Behavior: Potential Travelers from China. Journal of Hospitality & Tourism Research. 28(4). 463–482. 316 indexed citations

14.

Lam, Terry. (2003). Leader-Member Exchange And Team-Member Exchange: The Roles Of Moderators In New Employees’ Socialization. Journal of Hospitality & Tourism Research. 27(1). 48–68. 28 indexed citations

15.

Lam, Terry, Tom Baum, & Ray Pine. (2001). Study of managerial job satisfaction in Hong Kong’s Chinese restaurants. International Journal of Contemporary Hospitality Management. 13(1). 35–42. 81 indexed citations

16.

Zhang, Hanqin Qiu, Terry Lam, & Thomas Bauer. (2001). Analysis of training and education needs of mainland Chinese tourism academics in the twenty‐first century. International Journal of Contemporary Hospitality Management. 13(6). 274–279. 14 indexed citations

17.

Lam, Terry & Honggen Xiao. (2000). Challenges and constraints of hospitality and tourism education in China. International Journal of Contemporary Hospitality Management. 12(5). 291–295. 57 indexed citations

18.

Lam, Terry, et al.. (1999). An analysis of Mainland Chinese visitors’ motivations to visit Hong Kong. Tourism Management. 20(5). 587–594. 284 indexed citations

19.

Lam, Terry, et al.. (1998). Service quality and determinants of customer expectations: The case of club industry in Hong Kong. Asia Pacific Journal of Tourism Research. 2(2). 29–36. 8 indexed citations

20.

Lam, Terry & Vincent C. S. Heung. (1998). University Foodservice in Hong Kong. 3(4). 3–12. 17 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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