Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies
if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the
same subfield and year (this is the minimum needed to enter the top 1%, not the average
within it), or reaches the top citation threshold in at least one of its specific research
topics.
Countries citing papers authored by James L. Heskett
Since
Specialization
Citations
This map shows the geographic impact of James L. Heskett's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by James L. Heskett with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites James L. Heskett more than expected).
Fields of papers citing papers by James L. Heskett
This network shows the impact of papers produced by James L. Heskett. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by James L. Heskett. The network helps show where James L. Heskett may publish in the future.
Co-authorship network of co-authors of James L. Heskett
This figure shows the co-authorship network connecting the top 25 collaborators of James L. Heskett.
A scholar is included among the top collaborators of James L. Heskett based on the total number of
citations received by their joint publications. Widths of edges
represent the number of papers authors have co-authored together.
Node borders
signify the number of papers an author published with James L. Heskett. James L. Heskett is excluded from
the visualization to improve readability, since they are connected to all nodes in the network.
All Works
20 of 20 papers shown
1.
Austin, James, James L. Heskett, & Christopher W. Bartlett. (2015). Key Elements for Excellence in Classroom Cases and Teaching Notes.4 indexed citations
Heskett, James L. & W. Earl Sasser. (2010). Southwest Airlines : in a different world. SSRN Electronic Journal.4 indexed citations
4.
Heskett, James L., et al.. (2008). Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Medical Entomology and Zoology.34 indexed citations
5.
Heskett, James L., W. Earl Sasser, & Leonard A. Schlesinger. (2003). The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees.90 indexed citations
6.
Heskett, James L., W. Earl Sasser, & Leonard A. Schlesinger. (1994). The Lifetime value of customers.1 indexed citations
7.
Heskett, James L., Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, & Leonard A. Schlesinger. (1994). Putting the Service-Profit Chain to Work. Harvard business review. 72(2). 164–170.2507 indexed citations breakdown →
8.
Heskett, James L., W. Earl Sasser, & Leonard A. Schlesinger. (1993). The service-profit link.
9.
Heskett, James L., W. Earl Sasser, & Leonard A. Schlesinger. (1993). Mobilizing people for breakthrough service.2 indexed citations
10.
Schlesinger, Leonard A. & James L. Heskett. (1993). Servicio: nunca un no por respuesta. Harvard-Deusto business review. 85–95.4 indexed citations
Heskett, James L., et al.. (1991). Bahnbrechender Service : Standards für den Wettbewerb von morgen. Campus eBooks.3 indexed citations
13.
Sasser, W. Earl, Christopher W. L. Hart, & James L. Heskett. (1991). The service management course : cases and readings.16 indexed citations
14.
Heskett, James L., et al.. (1991). The service-driven service company.. PubMed. 69(5). 71–81.328 indexed citations
15.
Heskett, James L., W. Earl Sasser, & Christopher W. L. Hart. (1990). Service Breakthroughs: Changing the Rules of the Game (Прорыв в сфере услуг: изменение правил игры).1 indexed citations
16.
Heskett, James L.. (1988). LEADERSHIP THROUGH INTEGRATION : THE SPECIAL CHALLENGE OF LOGISTICS MANAGEMENT. 1.3 indexed citations
17.
Heskett, James L.. (1987). Lecciones en el sector de los servicios. Harvard-Deusto business review. 83–94.9 indexed citations
18.
Shapiro, Roy D. & James L. Heskett. (1985). Logistics strategy : cases and concepts. West Pub. Co. eBooks.75 indexed citations
19.
Heskett, James L., et al.. (1973). Business logistics : physical distribution and materials management.27 indexed citations
20.
Heskett, James L., et al.. (1964). Business logistics : management of physical supply and distribution.36 indexed citations
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.