A measure of service quality for retail stores: Scale development and validation
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About A measure of service quality for retail stores: Scale development and validation
This paper, published in 1996, received 1.5k indexed citations . Written by Pratibha A. Dabholkar, Dayle I. Thorpe and Joseph O. Rentz covering the research area of Organizational Behavior and Human Resource Management and Marketing. It is primarily cited by scholars working on Organizational Behavior and Human Resource Management (1.2k citations), Marketing (974 citations) and Sociology and Political Science (331 citations). Published in Journal of the Academy of Marketing Science.
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This paper is also available at doi.org/10.1007/bf02893933.