Michael R. Solomón

4.9k citations

25 papers · 3.5k indexed · 3 hit papers · h-index 15

Organizational Behavior and Human Resource Management top 0.2%
- Customer Service Quality and Loyalty 7
- Healthcare Systems and Technology 2
Marketing top 0.2%
- Service and Product Innovation 4
- Consumer Behavior in Brand Consumption and Identification 3
Information Systems and Management top 1%
Tourism, Leisure and Hospitality Management top 2%
- Wine Industry and Tourism 2
Sociology and Political Science top 1%
- Sport and Mega-Event Impacts 2
Food Science
- Culinary Culture and Tourism 2
Management Information Systems
- Outsourcing and Supply Chain Management 2

Co-authors: Carol Surprenant John A. Czepiel Natalie Wood Ken Judge Caroline Lego Muñoz Chester A. Insko Judith Smith T. Joel Wade
Cited by: Organizational Behavior and Human Resource Management Marketing Information Systems and Management
Partner nations: United States Netherlands Canada

In The Last Decade

Michael R. Solomón

24 papers receiving 3.1k citations

Hit Papers

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What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

1987 Predictability and Personalization in the Service Encounter
1985 A Role Theory Perspective on Dyadic Interactions: The Service Encounter
1985 A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Peers

Countries citing papers authored by Michael R. Solomón

Since Specialization

Citations

This map shows the geographic impact of Michael R. Solomón's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Michael R. Solomón with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Michael R. Solomón more than expected).

Fields of papers citing papers by Michael R. Solomón

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Michael R. Solomón. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Michael R. Solomón. The network helps show where Michael R. Solomón may publish in the future.

Co-authorship network

The 15 scholars most cited alongside Michael R. Solomón, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.

Border = papers with Michael R. Solomón Line = papers co-authored together Michael R. Solomón links everyone, so they are left out of the graph.

All Works

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20 of 20 papers shown

#	Work
1	Formulary & benefit and real-time pharmacy Benefit: Electronic standards delivering value to prescribers and pharmacists Pooja Babbrah,Michael R. Solomón,Lee Ann Stember,John W. Hill,Margaret Weiker	2023	0
2	Bargaining with voluntary transmission of private information: An experimental analysis of final offer arbitration Paul Pecorino,Michael R. Solomón,Mark Van Boening	2021	5
3	Health information exchange: foundation for better care Thomas M. Deas,Michael R. Solomón	2012	6
4	Spectacles of Erudition: Physicians and Vernacular Medical Writing in Early Modern Spain Michael R. Solomón	2009	1
5	Comportamiento del consumidor Michael R. Solomón	2008	51
6	The Truth About What Customers Want Michael R. Solomón	2008	2
7	Welcome to the Matrix: E-Learning Gets a Second Life Natalie Wood,Michael R. Solomón,David Allan	2008	31
8	Regional Health Information Organizations: A Vehicle for Transforming Health Care Delivery? Michael R. Solomón	2006	23
9	Real or blarney? A cross‐cultural investigation of the perceived authenticity of Irish pubs Caroline Lego Muñoz,Natalie Wood,Michael R. Solomón	2006	68
10	A Thirst for the Real Thing in Themed Retail Environments Caroline K. Lego,Natalie T. Wodo,Stephanie L. McFee,Michael R. Solomón	2002	34
11	Public opinion, the NHS, and the media: changing patterns and perspectives. Ken Judge,Michael R. Solomón,David Miller,Greg Philo	1992	13
12	Benefiting from Structural Similarities Among PersonalServices Michael R. Solomón	1991	6
13	Predictability and Personalization in the Service Encounter Carol Surprenant,Michael R. Solomón	1987	343
14	The Role of the Surrogate Consumer in Service Delivery Michael R. Solomón	1987	5
15	Predictability and Personalization in the Service Encounterbreakdown → Carol Surprenant,Michael R. Solomón	1987	701
16	The Missing Link: Surrogate Consumers in the Marketing Chain Michael R. Solomón	1986	79
17	A Role Theory Perspective on Dyadic Interactions: The Service Encounterbreakdown → Michael R. Solomón,Carol Surprenant,John A. Czepiel,Evelyn G. Gutman	1985	704
18	A Role Theory Perspective on Dyadic Interactions: The Service Encounterbreakdown → Michael R. Solomón,Carol Surprenant,John A. Czepiel,Evelyn G. Gutman	1985	1174
19	Conformity as a function of the consistency of positive self-evaluation with being liked and being right Chester A. Insko,Sarah Drenan,Michael R. Solomón,Judith Smith,T. Joel Wade	1983	58
20	Experience with computerized office records. Michael R. Solomón	1982	2

About Michael R. Solomón

Michael R. Solomón is a scholar working on Tourism, Leisure and Hospitality Management, Organizational Behavior and Human Resource Management and Marketing, having authored 25 papers that have together received 3.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (7 papers), Service and Product Innovation (4 papers), Consumer Behavior in Brand Consumption and Identification (3 papers), Culinary Culture and Tourism (2 papers), Wine Industry and Tourism (2 papers), Outsourcing and Supply Chain Management (2 papers), Healthcare Systems and Technology (2 papers) and Sport and Mega-Event Impacts (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (2.3k citations), Marketing (1.8k citations) and Information Systems and Management (450 citations). Michael R. Solomón has collaborated with scholars based in United States, Netherlands and Canada. Frequent co-authors include Carol Surprenant, John A. Czepiel, Natalie Wood, Ken Judge, Caroline Lego Muñoz, Chester A. Insko, Judith Smith, T. Joel Wade, Basil G. Englis and David Allan.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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