Melissa A. Baker

2.6k total citations
58 papers, 1.7k citations indexed

About

Melissa A. Baker is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Melissa A. Baker has authored 58 papers receiving a total of 1.7k indexed citations (citations by other indexed papers that have themselves been cited), including 30 papers in Sociology and Political Science, 20 papers in Marketing and 20 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Melissa A. Baker's work include Customer Service Quality and Loyalty (19 papers), Consumer Behavior in Brand Consumption and Identification (15 papers) and Psychology of Social Influence (12 papers). Melissa A. Baker is often cited by papers focused on Customer Service Quality and Loyalty (19 papers), Consumer Behavior in Brand Consumption and Identification (15 papers) and Psychology of Social Influence (12 papers). Melissa A. Baker collaborates with scholars based in United States, United Kingdom and Australia. Melissa A. Baker's co-authors include Kawon Kim, Pamela A. Weaver, Tiffany S. Legendre, Suzanne K. Murrmann, Young‐Wook Kim, Vincent P. Magnini, İrem Önder, Rodney B. Warnick, Kiran Karande and Misun Kim and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Business Research and Tourism Management.

In The Last Decade

Melissa A. Baker

53 papers receiving 1.6k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Melissa A. Baker United States 23 841 782 663 323 137 58 1.7k
Krittinee Nuttavuthisit Thailand 16 526 0.6× 1.1k 1.4× 299 0.5× 134 0.4× 39 0.3× 28 1.7k
Wided Batat France 21 510 0.6× 672 0.9× 183 0.3× 149 0.5× 53 0.4× 70 1.3k
Joya A. Kemper New Zealand 24 705 0.8× 970 1.2× 224 0.3× 112 0.3× 26 0.2× 63 2.0k
Cesare Amatulli Italy 24 689 0.8× 1.3k 1.7× 204 0.3× 205 0.6× 20 0.1× 59 1.8k
Denise Conroy New Zealand 19 579 0.7× 641 0.8× 444 0.7× 208 0.6× 8 0.1× 49 1.6k
Eugene Y. Chan Australia 21 553 0.7× 391 0.5× 74 0.1× 309 1.0× 27 0.2× 91 1.3k
Felix Septianto Australia 28 1.2k 1.4× 1.4k 1.8× 259 0.4× 490 1.5× 13 0.1× 127 2.5k
Andrea C. Morales United States 22 1.1k 1.4× 1.9k 2.5× 457 0.7× 664 2.1× 8 0.1× 51 3.2k
Rhiannon MacDonnell Mesler Canada 12 592 0.7× 571 0.7× 218 0.3× 413 1.3× 6 0.0× 26 1.5k
Yeon Ho Shin United States 20 410 0.5× 819 1.0× 202 0.3× 99 0.3× 13 0.1× 50 1.4k

Countries citing papers authored by Melissa A. Baker

Since Specialization
Citations

This map shows the geographic impact of Melissa A. Baker's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Melissa A. Baker with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Melissa A. Baker more than expected).

Fields of papers citing papers by Melissa A. Baker

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Melissa A. Baker. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Melissa A. Baker. The network helps show where Melissa A. Baker may publish in the future.

Co-authorship network of co-authors of Melissa A. Baker

This figure shows the co-authorship network connecting the top 25 collaborators of Melissa A. Baker. A scholar is included among the top collaborators of Melissa A. Baker based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Melissa A. Baker. Melissa A. Baker is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Cain, Lisa, Laurie Wu, Tiffany S. Legendre, Melissa A. Baker, & Ceridwyn King. (2025). Beyond human resources management: why employment is the perennial hospitality issue. International Journal of Contemporary Hospitality Management. 37(12). 4122–4137.
2.
Kim, Misun & Melissa A. Baker. (2024). Sustainable tourism employment: A comprehensive overview of tourism employees’ experience from a tourist-employee interaction perspective. Journal of Hospitality and Tourism Management. 60. 228–238. 10 indexed citations
3.
Baker, Melissa A. & Kawon Kim. (2024). The impacts of organizational support and customer incivility on employee vulnerability and job performance: The moderating role of employee mental health. International Journal of Hospitality Management. 118. 103686–103686. 10 indexed citations
4.
Legendre, Tiffany S., et al.. (2023). Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic. Cornell Hospitality Quarterly. 65(2). 168–183. 2 indexed citations
5.
Ma, Emily, et al.. (2023). When Going Above and Beyond Meets Diversity: Are Service Recoveries Evaluated Based on Inference or Recognition?. Cornell Hospitality Quarterly. 65(2). 184–199. 1 indexed citations
6.
Baker, Melissa A., et al.. (2022). Online Assessment of Speech Perception and Auditory Spectrotemporal Processing in Spanish–English Bilinguals. American Journal of Audiology. 31(3S). 936–949. 4 indexed citations
7.
Miao, Li, Melissa A. Baker, Karen Hughes, et al.. (2022). Launch of the JHTR Featured Section “Insight & Foresight”: Inspire “Homegrown” Theorizing in Hospitality and Tourism Research. Journal of Hospitality & Tourism Research. 46(6). 1087–1095. 6 indexed citations
8.
Kim, Misun & Melissa A. Baker. (2022). From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior. Service Industries Journal. 45(1). 1–26. 12 indexed citations
9.
Baker, Melissa A., et al.. (2021). Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude. Cornell Hospitality Quarterly. 63(1). 5–18. 16 indexed citations
10.
Legendre, Tiffany S. & Melissa A. Baker. (2021). Credit card churning customers, endowed loyalty, and protestant work ethic. Service Industries Journal. 44(1-2). 22–44. 7 indexed citations
11.
Wang, Danni, et al.. (2021). From angels to demons: Uncovering the relationships between tipping, social dignity, OCB and incivility intentions. International Journal of Hospitality Management. 98. 103043–103043. 18 indexed citations
12.
Baker, Melissa A., et al.. (2020). Do I Deserve to Spend? Online Social Support and Spending Pleasure. Cornell Hospitality Quarterly. 63(2). 152–168. 7 indexed citations
13.
Legendre, Tiffany S. & Melissa A. Baker. (2020). Legitimizing Edible Insects for Human Consumption: The Impacts of Trust, Risk–Benefit, and Purchase Activism. Journal of Hospitality & Tourism Research. 46(3). 467–489. 28 indexed citations
14.
Baker, Melissa A. & Tiffany S. Legendre. (2020). Unintended negative consequences of loyalty programs: endowed vs earned loyalty. Journal of Services Marketing. 35(2). 210–221. 20 indexed citations
15.
Baker, Melissa A., Julia O. Totosy de Zepetnek, M. Dolores Constantino, et al.. (2020). Pre-meal active video game playing increased subjective appetite but not food intake in children and adolescents. Physiology & Behavior. 222. 112931–112931. 4 indexed citations
16.
Baker, Melissa A., et al.. (2019). I Earn It, But They Just Get It: Loyalty Program Customer Reactions to Unearned Preferential Treatment in the Social Servicescape. Cornell Hospitality Quarterly. 61(1). 84–97. 29 indexed citations
17.
Baker, Melissa A., et al.. (2019). The Customer Isn’t Always Right: The Implications of Illegitimate Complaints. Cornell Hospitality Quarterly. 61(2). 113–127. 37 indexed citations
18.
Baker, Melissa A., et al.. (2018). The role of language, appearance, and smile on perceptions of authenticity versus rapport. International Journal of Hospitality Management. 74. 171–179. 45 indexed citations
19.
Baker, Melissa A., et al.. (2013). Dining in the City: Server Behaviors, Time Preferences, and the Effect of Urbanization in Restaurants. Journal of Foodservice Business Research. 16(2). 113–138. 11 indexed citations
20.
Baker, Melissa A., et al.. (2011). When we are onstage, we smile: The effects of emotional labor on employee work outcomes. International Journal of Hospitality Management. 31(3). 906–915. 130 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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