Mark A. Serva

1.3k total citations
32 papers, 946 citations indexed

About

Mark A. Serva is a scholar working on Sociology and Political Science, Information Systems and Management and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Mark A. Serva has authored 32 papers receiving a total of 946 indexed citations (citations by other indexed papers that have themselves been cited), including 13 papers in Sociology and Political Science, 9 papers in Information Systems and Management and 7 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Mark A. Serva's work include Technology Adoption and User Behaviour (9 papers), Digital Marketing and Social Media (7 papers) and Customer Service Quality and Loyalty (7 papers). Mark A. Serva is often cited by papers focused on Technology Adoption and User Behaviour (9 papers), Digital Marketing and Social Media (7 papers) and Customer Service Quality and Loyalty (7 papers). Mark A. Serva collaborates with scholars based in United States and Belgium. Mark A. Serva's co-authors include Mark A. Fuller, John Benamati, Roger C. Mayer, Jack J. Baroudi, Hemant V. Kher, Karl Aquino, Jean‐Philippe Laurenceau, Fred Niederman, Dennis F. Galletta and Robert Heckman and has published in prestigious journals such as Journal of Organizational Behavior, Journal of the Association for Information Systems and Decision Sciences.

In The Last Decade

Mark A. Serva

28 papers receiving 855 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Mark A. Serva United States 13 384 353 294 164 131 32 946
Massimo Magni Italy 16 273 0.7× 291 0.8× 300 1.0× 220 1.3× 209 1.6× 36 999
Allison W. Harrison United States 11 426 1.1× 419 1.2× 261 0.9× 178 1.1× 114 0.9× 14 1.0k
Ruth C. King United States 15 345 0.9× 237 0.7× 382 1.3× 160 1.0× 168 1.3× 41 997
Çiğdem Altın Gümüşsoy Türkiye 16 289 0.8× 506 1.4× 262 0.9× 94 0.6× 156 1.2× 41 999
John W. Henry United States 14 305 0.8× 410 1.2× 135 0.5× 140 0.9× 76 0.6× 26 814
Zaini Abdullah Malaysia 12 226 0.6× 455 1.3× 269 0.9× 135 0.8× 104 0.8× 25 1.2k
Derrick J. Neufeld Canada 15 454 1.2× 289 0.8× 285 1.0× 368 2.2× 172 1.3× 31 1.4k
Hao Lou United States 10 509 1.3× 545 1.5× 142 0.5× 189 1.2× 65 0.5× 24 897
Greta L. Polites United States 13 368 1.0× 356 1.0× 173 0.6× 105 0.6× 137 1.0× 22 848
Cynthia Jackson United States 8 344 0.9× 513 1.5× 137 0.5× 118 0.7× 166 1.3× 11 886

Countries citing papers authored by Mark A. Serva

Since Specialization
Citations

This map shows the geographic impact of Mark A. Serva's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark A. Serva with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark A. Serva more than expected).

Fields of papers citing papers by Mark A. Serva

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Mark A. Serva. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark A. Serva. The network helps show where Mark A. Serva may publish in the future.

Co-authorship network of co-authors of Mark A. Serva

This figure shows the co-authorship network connecting the top 25 collaborators of Mark A. Serva. A scholar is included among the top collaborators of Mark A. Serva based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Mark A. Serva. Mark A. Serva is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Serva, Mark A., et al.. (2021). Motivational Tiered Assessment: A New Grading Approach for Motivating Information Systems Students. Communications of the Association for Information Systems. 49(1). 639–658. 3 indexed citations
2.
Saltz, Jeffrey, Mark A. Serva, & Robert Heckman. (2013). The GET Immersion Experience: A New Model for Leveraging the Synergies between Industry and Academia. Journal of the Association for Information Systems. 24(2). 121–131. 7 indexed citations
3.
Benamati, John, Mark A. Serva, & Mark A. Fuller. (2010). The Productive Tension of Trust and Distrust: The Coexistence and Relative Role of Trust and Distrust in Online Banking. Journal of Organizational Computing and Electronic Commerce. 20(4). 328–346. 36 indexed citations
4.
Serva, Mark A., Jack J. Baroudi, & Christine T. Kydd. (2009). The Effects of Stereotype Threat on MIS Students: An Initial Investigation. Journal of Computer Information Systems. 50(2). 142–150. 4 indexed citations
5.
Benamati, John, Mark A. Fuller, Mark A. Serva, & Jack J. Baroudi. (2009). Clarifying the Integration of Trust and TAM in E-Commerce Environments: Implications for Systems Design and Management. IEEE Transactions on Engineering Management. 57(3). 380–393. 136 indexed citations
6.
Serva, Mark A., et al.. (2009). Leveraging online gaming for teaching student leadership and teamwork. 73–76. 3 indexed citations
7.
Kher, Hemant V., et al.. (2009). Leveraging latent growth models to better understand MIS theory. 159–166. 4 indexed citations
8.
Benamati, John, et al.. (2006). The Slippery Slope of MIS Academia: A Discussion of the Quest for Relevance in Our Discipline. Communications of the Association for Information Systems. 18. 17 indexed citations
9.
Benamati, John, et al.. (2006). The Slippery Slope of MIS Academia: A Discussion of the Strive for Relevance in our Discipline. Americas Conference on Information Systems. 115. 2 indexed citations
10.
Benamati, John, Mark A. Serva, & Mark A. Fuller. (2006). Are Trust and Distrust Distinct Constructs? An Empirical Study of the Effects of Trust and Distrust among Online Banking Users. 121b–121b. 53 indexed citations
11.
Serva, Mark A. & Mark A. Fuller. (2004). The Effects of Trustworthiness Perceptions on the Formation of Initial Trust: Implications for MIS Student Teams. Journal of the Association for Information Systems. 15(4). 383–396. 24 indexed citations
12.
Serva, Mark A., et al.. (2004). Aligning What We Do and What We Measure in Business Schools: Incorporating Active Learning and Effective Media Use in the Assessment of Instruction———. Organizational Behavior Teaching Review. 28(1). 19–38. 46 indexed citations
13.
Aquino, Karl & Mark A. Serva. (2004). Using a Dual Role Assignment to Improve Group Dynamics and Performance: The Effects of Facilitating Social Capital in Teams. Organizational Behavior Teaching Review. 29(1). 17–38. 18 indexed citations
14.
Serva, Mark A., et al.. (2001). "So, Where are You from Originally?" Using Ineffective and Inappropriate Questions in MIS Tenure-Track Job Interviews. Journal of the Association for Information Systems. 12(1). 15–22. 2 indexed citations
15.
Serva, Mark A. & Mark A. Fuller. (2000). Teaching Evaluation: Acknowledging the New Realities in the Modern Business School Classroom. Journal of the Association for Information Systems. 10(1). 4–9. 1 indexed citations
16.
Serva, Mark A., et al.. (1999). The role of media use and active learning in higher education: the development of an instrument to determine the dimensions of teaching. International Conference on Information Systems. 386–399. 6 indexed citations
17.
Serva, Mark A., et al.. (1998). Discriminatory practices in the pre-employment process. 104–107. 1 indexed citations
18.
Serva, Mark A., et al.. (1997). Preventing social loafing in the collaborative technology classroom. 84–86. 5 indexed citations
19.
Serva, Mark A.. (1994). The effects of high-demand information technology on the equity perceptions of systems analysts : a field study. UMI eBooks. 3 indexed citations
20.
Serva, Mark A., et al.. (1992). Using influence diagrams for representing organizational and political factors in information system design. ii. 424–433 vol.3. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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