Kai Kristensen

4.3k total citations
64 papers, 3.0k citations indexed

About

Kai Kristensen is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Management Information Systems. According to data from OpenAlex, Kai Kristensen has authored 64 papers receiving a total of 3.0k indexed citations (citations by other indexed papers that have themselves been cited), including 24 papers in Organizational Behavior and Human Resource Management, 19 papers in Marketing and 17 papers in Management Information Systems. Recurrent topics in Kai Kristensen's work include Customer Service Quality and Loyalty (21 papers), Consumer Retail Behavior Studies (13 papers) and Quality and Supply Management (10 papers). Kai Kristensen is often cited by papers focused on Customer Service Quality and Loyalty (21 papers), Consumer Retail Behavior Studies (13 papers) and Quality and Supply Management (10 papers). Kai Kristensen collaborates with scholars based in Denmark, United Kingdom and Sweden. Kai Kristensen's co-authors include Anne Martensen, Lars Grønholdt, Jacob Eskildsen, Jens J. Dahlgaard, Gopal K. Kanji, Hans Jørn Juhl, Anders Westlund, Elspeth J. Murray, Ken Ogata and Margit Osterloh and has published in prestigious journals such as European Journal of Operational Research, European Journal of Marketing and Journal of Retailing and Consumer Services.

In The Last Decade

Kai Kristensen

62 papers receiving 2.5k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Kai Kristensen Denmark 28 1.4k 911 878 826 434 64 3.0k
Ton van der Wiele Netherlands 29 916 0.6× 588 0.6× 1.5k 1.7× 1.5k 1.8× 341 0.8× 66 3.0k
Ik‐Whan G. Kwon United States 19 657 0.5× 448 0.5× 1.2k 1.3× 1.2k 1.5× 401 0.9× 54 2.6k
Cemal Zehir Türkiye 27 1.0k 0.7× 829 0.9× 545 0.6× 1.0k 1.2× 653 1.5× 134 2.9k
Carol C. Bienstock United States 21 1.5k 1.0× 1.1k 1.2× 578 0.7× 649 0.8× 697 1.6× 29 2.8k
Terence A. Oliva United States 17 988 0.7× 1.1k 1.2× 293 0.3× 483 0.6× 669 1.5× 46 2.3k
Elliot Rabinovich United States 28 1.0k 0.7× 1.8k 1.9× 1.1k 1.3× 978 1.2× 600 1.4× 76 3.3k
Malcolm McDonald United Kingdom 22 954 0.7× 817 0.9× 342 0.4× 750 0.9× 401 0.9× 108 2.0k
Jeen‐Su Lim United States 28 509 0.4× 714 0.8× 1.1k 1.2× 1.3k 1.6× 539 1.2× 49 2.9k
Richard E. Plank United States 25 903 0.6× 988 1.1× 351 0.4× 534 0.6× 635 1.5× 66 2.1k
María Leticia Santos Vijande Spain 30 1.1k 0.8× 912 1.0× 530 0.6× 1.7k 2.1× 708 1.6× 97 3.3k

Countries citing papers authored by Kai Kristensen

Since Specialization
Citations

This map shows the geographic impact of Kai Kristensen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Kai Kristensen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Kai Kristensen more than expected).

Fields of papers citing papers by Kai Kristensen

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Kai Kristensen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Kai Kristensen. The network helps show where Kai Kristensen may publish in the future.

Co-authorship network of co-authors of Kai Kristensen

This figure shows the co-authorship network connecting the top 25 collaborators of Kai Kristensen. A scholar is included among the top collaborators of Kai Kristensen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Kai Kristensen. Kai Kristensen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Kristensen, Kai & Jacob Eskildsen. (2014). Is the NPS a trustworthy performance measure?. The TQM Journal. 26(2). 202–214. 39 indexed citations
2.
Kristensen, Kai & Jacob Eskildsen. (2011). Is the Net Promoter Score a reliable performance measure?. 249–253. 12 indexed citations
3.
Eskildsen, Jacob & Kai Kristensen. (2011). The accuracy of the Net Promoter Score under different distributional assumptions. 22. 964–969. 7 indexed citations
4.
Eskildsen, Jacob, et al.. (2010). The relationship between job satisfaction and national culture. The TQM Journal. 22(4). 369–378. 45 indexed citations
5.
Eskildsen, Jacob & Kai Kristensen. (2008). Customer satisfaction and customer loyalty as predictors of future business potential. Total Quality Management & Business Excellence. 19(7-8). 843–853. 18 indexed citations
6.
Eskildsen, Jacob & Kai Kristensen. (2007). Customer Satisfaction: The Role of Transparency. Quality Engineering. 18(3). 39–47. 3 indexed citations
7.
Kristensen, Kai, et al.. (2007). Determinants of Absenteeism in a Large Danish Bank. SSRN Electronic Journal. 1 indexed citations
8.
Kristensen, Kai, et al.. (2006). Determinants of absenteeism in a large Danish bank. The International Journal of Human Resource Management. 17(9). 1645–1658. 35 indexed citations
9.
Westlund, Anders & Kai Kristensen. (2004). The One Number You Need to Grow. Harvard business review. 82(4). 136–137. 11 indexed citations
10.
Kristensen, Kai & Anders Westlund. (2004). Accountable Business Performance Measurement for Sustainable Business Excellence. Total Quality Management & Business Excellence. 15(5-6). 629–643. 19 indexed citations
11.
Eskildsen, Jacob, Anders Westlund, & Kai Kristensen. (2004). Measuring employee assets – The Nordic Employee IndexTM. Business Process Management Journal. 10(5). 537–550. 22 indexed citations
12.
Neely, Andy, David Otley, Bruce R. Clark, et al.. (2002). Business Performance Measurement. Cambridge University Press eBooks. 254 indexed citations
13.
Juhl, Hans Jørn, et al.. (2002). Customer satisfaction in European food retailing. Journal of Retailing and Consumer Services. 9(6). 327–334. 81 indexed citations
14.
Kristensen, Kai, et al.. (2001). Customer satisfaction: some results for European Retailing. Total Quality Management. 12(7-8). 890–897. 32 indexed citations
15.
Kristensen, Kai, Anne Martensen, & Lars Grønholdt. (1999). Measuring the impact of buying behaviour on customer satisfaction. Total Quality Management. 10(4-5). 602–614. 128 indexed citations
16.
Dahlgaard, Jens J., Kai Kristensen, & Gopal K. Kanji. (1998). PROGRESSIVE MEASURES of QUALITY. Measuring Business Excellence. 2(1). 18–25. 1 indexed citations
17.
Dahlgaard, Jens J., Kai Kristensen, Gopal K. Kanji, Hans Jørn Juhl, & Amrik S. Sohal. (1998). Quality management practices: a comparative study between East and West. International Journal of Quality & Reliability Management. 15(8/9). 812–826. 70 indexed citations
18.
Juhl, Hans Jørn, et al.. (1995). Structuring Latent Consumer Needs Using Lisrel. ACR European Advances. 3 indexed citations
19.
Dahlgaard, Jens J., Kai Kristensen, & Gopal K. Kanji. (1995). Total quality management and education. Total Quality Management & Business Excellence. 6(5). 445–456. 5 indexed citations
20.
Dahlgaard, Jens J., Kai Kristensen, & Gopal K. Kanji. (1995). Total quality management and education. Total Quality Management. 6(5). 445–456. 47 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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