Xiaoyun Han

850 total citations
17 papers, 612 citations indexed

About

Xiaoyun Han is a scholar working on Sociology and Political Science, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Xiaoyun Han has authored 17 papers receiving a total of 612 indexed citations (citations by other indexed papers that have themselves been cited), including 11 papers in Sociology and Political Science, 11 papers in Organizational Behavior and Human Resource Management and 9 papers in Marketing. Recurrent topics in Xiaoyun Han's work include Customer Service Quality and Loyalty (11 papers), Digital Marketing and Social Media (9 papers) and Technology Adoption and User Behaviour (4 papers). Xiaoyun Han is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Digital Marketing and Social Media (9 papers) and Technology Adoption and User Behaviour (4 papers). Xiaoyun Han collaborates with scholars based in China, Australia and United States. Xiaoyun Han's co-authors include Robert J. Kwortnik, Chunxiao Wang, Dongmei Li, Shujie Fang, Catherine Prentice, Anil Bilgihan, Fevzi Okumuş, Yaoqi Li, Xiaoyi Wu and Hyoungeun Moon and has published in prestigious journals such as International Journal of Hospitality Management, Journal of Retailing and Consumer Services and Journal of Service Research.

In The Last Decade

Xiaoyun Han

17 papers receiving 570 citations

Peers

Xiaoyun Han

MARKE

OBHRM

SPS

ISM

Lenna V. Shulga United States

Nien‐Te Kuo Taiwan

Pei‐Jou Kuo United States

Hung‐Chang Chiu Taiwan

Ebrahim Mazaheri Canada

Yi-Sung Cheng Taiwan

GuoQiong Ivanka Huang China

Patricia Chew Singapore

Till Haumann Germany

Srinivasan Swaminathan United States

Lenna V. Shulga United States

Xiaoyun Han

399 ×1.1

MARKE

324 ×0.9

OBHRM

374 ×1.1

SPS

81 ×0.6

ISM

31 ×0.4

Citations per year, relative to Xiaoyun Han Xiaoyun Han (= 1×) peers Lenna V. Shulga

Countries citing papers authored by Xiaoyun Han

Since Specialization

Citations

This map shows the geographic impact of Xiaoyun Han's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Xiaoyun Han with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Xiaoyun Han more than expected).

Fields of papers citing papers by Xiaoyun Han

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Xiaoyun Han. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Xiaoyun Han. The network helps show where Xiaoyun Han may publish in the future.

Co-authorship network of co-authors of Xiaoyun Han

This figure shows the co-authorship network connecting the top 25 collaborators of Xiaoyun Han. A scholar is included among the top collaborators of Xiaoyun Han based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Xiaoyun Han. Xiaoyun Han is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

17 of 17 papers shown

Han, Xiaoyun, et al.. (2025). Transformative value in cultural tourism: Scale development and its impact on tourist eudaimonic well-being. Tourism Management Perspectives. 56. 101346–101346. 2 indexed citations

Han, Xiaoyun, et al.. (2024). Customer engagement, moral identity and oppositional brand loyalty in virtual communities. Journal of Product & Brand Management. 33(7). 855–868. 7 indexed citations

Fang, Shujie, et al.. (2024). Investigating the effect of customer-robot interaction experience on customer engagement behavior and co-creation value: a mixed methods study. Journal of Hospitality Marketing & Management. 34(3). 355–386. 11 indexed citations

Han, Xiaoyun, et al.. (2024). Firm engagement: Scale development and verification. Journal of Retailing and Consumer Services. 80. 103902–103902. 4 indexed citations

Fang, Shujie, et al.. (2023). Hotel guest-robot interaction experience: A scale development and validation. Journal of Hospitality and Tourism Management. 58. 1–10. 22 indexed citations

Wu, Xiaoyi, Xiaoyun Han, & Hyoungeun Moon. (2023). Host-guest interactions in peer-to-peer accommodation: Scale development and its influence on guests’ value co-creation behaviors. International Journal of Hospitality Management. 110. 103447–103447. 28 indexed citations

Fang, Shujie, et al.. (2022). The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study. Cornell Hospitality Quarterly. 64(2). 246–266. 30 indexed citations

Han, Xiaoyun, et al.. (2021). From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems. Journal of Retailing and Consumer Services. 64. 102815–102815. 18 indexed citations

Han, Xiaoyun, et al.. (2021). Customer engagement research in hospitality and tourism: a systematic review. Journal of Hospitality Marketing & Management. 30(7). 871–904. 61 indexed citations

10.

Prentice, Catherine, et al.. (2020). A netnographical approach to typologizing customer engagement and corporate misconduct. Journal of Retailing and Consumer Services. 59. 102366–102366. 21 indexed citations

11.

Li, Dongmei & Xiaoyun Han. (2020). Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors. Journal of Retailing and Consumer Services. 59. 102355–102355. 60 indexed citations

12.

Han, Xiaoyun, Shujie Fang, Lishan Xie, & Junfeng Yang. (2019). Service fairness and customer satisfaction. 2(1). 50–62. 18 indexed citations

13.

Prentice, Catherine, Xiaoyun Han, & Yaoqi Li. (2016). Customer Empowerment to Co-Create Service Designs and Delivery: Scale Development and Validation. Services Marketing Quarterly. 37(1). 36–51. 39 indexed citations

14.

Han, Xiaoyun, Lishan Xie, & Junfeng Yang. (2011). An empirical study on the relationships among customer psychological empowerment, service fairness and customer attitude. 1. 1–6. 2 indexed citations

15.

Kwortnik, Robert J. & Xiaoyun Han. (2011). The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China. Cornell Hospitality Quarterly. 52(3). 321–332. 58 indexed citations

16.

Han, Xiaoyun, Robert J. Kwortnik, & Chunxiao Wang. (2008). Service Loyalty. Journal of Service Research. 11(1). 22–42. 227 indexed citations

17.

Han, Xiaoyun & Dongmei Li. (2006). Customer empowerment in service firms: an example of travel agencies.. 2(3). 298–321. 4 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact