Robert J. Kwortnik

1.6k total citations
33 papers, 1.2k citations indexed

About

Robert J. Kwortnik is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Robert J. Kwortnik has authored 33 papers receiving a total of 1.2k indexed citations (citations by other indexed papers that have themselves been cited), including 21 papers in Sociology and Political Science, 19 papers in Marketing and 12 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Robert J. Kwortnik's work include Diverse Aspects of Tourism Research (11 papers), Customer Service Quality and Loyalty (11 papers) and Cruise Tourism Development and Management (10 papers). Robert J. Kwortnik is often cited by papers focused on Diverse Aspects of Tourism Research (11 papers), Customer Service Quality and Loyalty (11 papers) and Cruise Tourism Development and Management (10 papers). Robert J. Kwortnik collaborates with scholars based in United States, Latvia and China. Robert J. Kwortnik's co-authors include William T. Ross, Xiaoyun Han, Chunxiao Wang, Gary M. Thompson, Michael Lynn, Dinesh K. Gauri, Xiaodong Sun, Michael C. Sturman, Liana Victorino and Michael J. Dixon and has published in prestigious journals such as Journal of Marketing Research, Tourism Management and Journal of Travel Research.

In The Last Decade

Robert J. Kwortnik

32 papers receiving 1.1k citations

Peers

Robert J. Kwortnik

SPS

MARKE

OBHRM

TRANS

ISM

Ben K. Goh United States

Sanghyeop Lee South Korea

Kuo-Ching Wang Taiwan

Chi-Han Ai China

Statia Elliot Canada

J. S. Perry Hobson Australia

Miguel Moıtal United Kingdom

Ramon Palau‐Saumell Spain

Juhyun Kang South Korea

Sergio Moreno Gil Spain

Ben K. Goh United States

Robert J. Kwortnik

889 ×1.2

SPS

695 ×1.2

MARKE

525 ×1.0

OBHRM

126 ×0.5

TRANS

115 ×1.1

ISM

Citations per year, relative to Robert J. Kwortnik Robert J. Kwortnik (= 1×) peers Ben K. Goh

Countries citing papers authored by Robert J. Kwortnik

Since Specialization

Citations

This map shows the geographic impact of Robert J. Kwortnik's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Robert J. Kwortnik with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Robert J. Kwortnik more than expected).

Fields of papers citing papers by Robert J. Kwortnik

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Robert J. Kwortnik. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Robert J. Kwortnik. The network helps show where Robert J. Kwortnik may publish in the future.

Co-authorship network of co-authors of Robert J. Kwortnik

This figure shows the co-authorship network connecting the top 25 collaborators of Robert J. Kwortnik. A scholar is included among the top collaborators of Robert J. Kwortnik based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Robert J. Kwortnik. Robert J. Kwortnik is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Sun, Xiaodong, et al.. (2021). Shore excursions of cruise destinations: Product categories, resource allocation, and regional differentiation. Journal of Destination Marketing & Management. 22. 100660–100660. 13 indexed citations

Namin, Aidin, Dinesh K. Gauri, & Robert J. Kwortnik. (2020). Improving revenue performance with third-degree price discrimination in the cruise industry. International Journal of Hospitality Management. 89. 102597–102597. 22 indexed citations

Sun, Xiaodong, et al.. (2020). Evaluating and Categorizing Cruise Lines by ship attributes: A Comparison Between Cruisers and Experts. Tourism Management. 84. 104262–104262. 14 indexed citations

Sun, Xiaodong, Robert J. Kwortnik, & Dinesh K. Gauri. (2018). Exploring behavioral differences between new and repeat cruisers to a cruise brand. International Journal of Hospitality Management. 71. 132–140. 30 indexed citations

Lieven, Theo, Robert J. Kwortnik, & Torsten Tomczak. (2018). Buyer Monitoring Cross-Culturally. Cornell Hospitality Quarterly. 60(2). 125–134. 2 indexed citations

Kwortnik, Robert J., et al.. (2016). McHealthy. Cornell Hospitality Quarterly. 58(1). 6–22. 17 indexed citations

Dixon, Michael J., Liana Victorino, Robert J. Kwortnik, & Rohit Verma. (2016). Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services. Production and Operations Management. 26(5). 945–960. 47 indexed citations

Kwortnik, Robert J., et al.. (2015). The Mobile Revolution Is Here: Are You Ready?. Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University). 16 indexed citations

Lynn, Michael & Robert J. Kwortnik. (2015). The effects of tipping policies on customer satisfaction: A test from the cruise industry. International Journal of Hospitality Management. 51. 15–18. 29 indexed citations

10.

Thompson, Gary M. & Robert J. Kwortnik. (2008). Pooling Restaurant Reservations to Increase Service Efficiency. Journal of Service Research. 10(4). 335–346. 31 indexed citations

11.

Han, Xiaoyun, Robert J. Kwortnik, & Chunxiao Wang. (2008). Service Loyalty. Journal of Service Research. 11(1). 22–42. 227 indexed citations

12.

Kwortnik, Robert J. & Gary M. Thompson. (2008). Unifying Service Marketing and Operations With Service Experience Management. Journal of Service Research. 11(4). 389–406. 61 indexed citations

13.

Kwortnik, Robert J., et al.. (2007). Travel Packaging: An Internet Frontier. Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University). 7(17). 4–20. 11 indexed citations

14.

Kwortnik, Robert J., et al.. (2006). Connecting with the Culture. Cornell Hotel and Restaurant Administration Quarterly. 47(4). 369–381. 23 indexed citations

15.

Kwortnik, Robert J.. (2006). Carnival Cruise Lines. Cornell Hotel and Restaurant Administration Quarterly. 47(3). 286–300. 50 indexed citations

16.

Kwortnik, Robert J.. (2006). Shining Examples of Service When the Lights Went Out: Hotel Employees and Service Recovery During the Blackout of 2003. Journal of Hospitality & Leisure Marketing. 14(2). 23–45. 14 indexed citations

17.

Kwortnik, Robert J., et al.. (2005). Does a Voluntary Tipping Policy Really Improve Service? An Examination of Consumer Agency in the Cruise Industry. SSRN Electronic Journal.

18.

Kwortnik, Robert J.. (2005). Preparing for Disaster. Cornell Hotel and Restaurant Administration Quarterly. 46(1). 47–51. 4 indexed citations

19.

Bell, Theodore S., et al.. (2004). Lexical interference in semantic processing of simple words: Implications for brand names. Psychology and Marketing. 22(1). 51–69. 9 indexed citations

20.

Kwortnik, Robert J.. (2003). Clarifying “Fuzzy” Hospitality-management Problems with Depth Interviews and Qualitative Analysis. Cornell Hotel and Restaurant Administration Quarterly. 44(2). 117–129. 5 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact