Matthew Alexander

2.8k total citations · 1 hit paper
58 papers, 2.1k citations indexed

About

Matthew Alexander is a scholar working on Sociology and Political Science, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Matthew Alexander has authored 58 papers receiving a total of 2.1k indexed citations (citations by other indexed papers that have themselves been cited), including 37 papers in Sociology and Political Science, 20 papers in Organizational Behavior and Human Resource Management and 18 papers in Marketing. Recurrent topics in Matthew Alexander's work include Customer Service Quality and Loyalty (19 papers), Digital Marketing and Social Media (16 papers) and Diverse Aspects of Tourism Research (13 papers). Matthew Alexander is often cited by papers focused on Customer Service Quality and Loyalty (19 papers), Digital Marketing and Social Media (16 papers) and Diverse Aspects of Tourism Research (13 papers). Matthew Alexander collaborates with scholars based in United Kingdom, Finland and Australia. Matthew Alexander's co-authors include Elina Jaakkola, Jaylan Azer, Linda D. Hollebeek, Derek Bryce, Samantha Murdy, Kevin D. O’Gorman, Kathy Hamilton, Andrew MacLaren, Babak Taheri and J. D. Goss‐Custard and has published in prestigious journals such as Journal of Business Research, Nanoscale and Tourism Management.

In The Last Decade

Matthew Alexander

54 papers receiving 2.0k citations

Hit Papers

The Role of Customer Engagement Behavior in Value Co-Crea... 2014 2026 2018 2022 2014 250 500 750
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. The Role of Customer Engagement Behavior in Value Co-Creation
    2014 861 citations Elina Jaakkola, Matthew Alexander Journal of Service Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Matthew Alexander United Kingdom 22 1.4k 1.1k 829 296 168 58 2.1k
Ada Lo Hong Kong 24 1.4k 1.0× 806 0.8× 665 0.8× 233 0.8× 126 0.8× 52 2.0k
Norman Peng United Kingdom 21 995 0.7× 1.2k 1.1× 475 0.6× 186 0.6× 115 0.7× 52 1.8k
Sally Hibbert United Kingdom 27 934 0.7× 1.2k 1.1× 589 0.7× 219 0.7× 303 1.8× 55 2.4k
Yangyang Jiang China 20 1.5k 1.1× 1.0k 0.9× 509 0.6× 160 0.5× 142 0.8× 63 2.3k
Paul Williams United Arab Emirates 21 1.1k 0.8× 686 0.6× 680 0.8× 156 0.5× 147 0.9× 52 2.0k
Dale Miller Australia 26 1.3k 0.9× 1.3k 1.2× 690 0.8× 163 0.6× 436 2.6× 70 2.5k
Yaoqi Li China 25 952 0.7× 766 0.7× 427 0.5× 95 0.3× 159 0.9× 83 1.7k
Martin Gannon United Kingdom 23 1.3k 1.0× 674 0.6× 393 0.5× 99 0.3× 124 0.7× 44 1.8k
Kevin D. O’Gorman United Kingdom 25 1.2k 0.9× 614 0.6× 486 0.6× 120 0.4× 250 1.5× 66 2.0k
Yi Xie China 19 787 0.6× 795 0.7× 583 0.7× 223 0.8× 412 2.5× 57 2.0k

Countries citing papers authored by Matthew Alexander

Since Specialization
Citations

This map shows the geographic impact of Matthew Alexander's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Matthew Alexander with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Matthew Alexander more than expected).

Fields of papers citing papers by Matthew Alexander

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Matthew Alexander. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Matthew Alexander. The network helps show where Matthew Alexander may publish in the future.

Co-authorship network of co-authors of Matthew Alexander

This figure shows the co-authorship network connecting the top 25 collaborators of Matthew Alexander. A scholar is included among the top collaborators of Matthew Alexander based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Matthew Alexander. Matthew Alexander is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Wilson, Juliette, et al.. (2025). Actor engagement behaviors as forms of institutional work: insights from a food waste setting. Journal of service management. 36(5). 661–689.
2.
Azer, Jaylan & Matthew Alexander. (2024). Human-Machine Engagement (HME): Conceptualization, Typology of Forms, Antecedents, and Consequences. Journal of Service Research. 28(1). 112–130. 3 indexed citations
3.
Jaakkola, Elina & Matthew Alexander. (2024). Understanding and managing engagement journeys. Journal of service management. 35(3). 357–380. 8 indexed citations
4.
Alexander, Matthew, et al.. (2023). The artificial intelligence-enabled customer experience in tourism: a systematic literature review. Tourism Review. 79(5). 1017–1037. 40 indexed citations
5.
Alexander, Matthew, et al.. (2021). Tourism recovery strategies during major crises: The role of proactivity. Annals of Tourism Research. 90. 103144–103144. 25 indexed citations
6.
Sharif, Κassem, et al.. (2021). The Putative Adverse Effects of Bisphenol A on Autoimmune Diseases. Endocrine Metabolic & Immune Disorders - Drug Targets. 22(7). 665–676. 6 indexed citations
7.
Fehrer, Julia A., et al.. (2020). Market shaping dynamics: interplay of actor engagement and institutional work. Journal of Business and Industrial Marketing. 35(9). 1425–1439. 40 indexed citations
8.
Azer, Jaylan & Matthew Alexander. (2020). Negative customer engagement behaviour: the interplay of intensity and valence in online networks. Journal of Marketing Management. 36(3-4). 361–383. 64 indexed citations
9.
Alexander, Matthew, Pippa Bark, John G Williams, et al.. (2019). Health informatics competencies in postgraduate medical education and training in the UK: a mixed methods study. BMJ Open. 9(3). e025460–e025460. 46 indexed citations
10.
Murdy, Samantha, Matthew Alexander, & Derek Bryce. (2016). Role conflict and changing heritage practice: ancestral tourism in Scotland. Journal of Marketing Management. 32(15-16). 1494–1512. 10 indexed citations
11.
Alexander, Matthew & Kathy Hamilton. (2015). A ‘placeful’ station? The community role in place making and improving hedonic value at local railway stations. Transportation Research Part A Policy and Practice. 82. 65–77. 15 indexed citations
12.
Jaakkola, Elina & Matthew Alexander. (2012). The role of customer engagement in value co-creation within a multi-actor service system. Nanoscale. 12(31). 16462–16473. 1 indexed citations
13.
Alexander, Matthew, Andrew MacLaren, Kevin D. O’Gorman, & Christopher White. (2011). Priority queues: Where social justice and equity collide. Tourism Management. 33(4). 875–884. 42 indexed citations
14.
Alexander, Matthew, et al.. (2010). Nutritional labelling in restaurants: Whose responsibility is it anyway?. International Journal of Contemporary Hospitality Management. 22(4). 572–579. 1 indexed citations
15.
Alexander, Matthew, et al.. (2010). Love motels: oriental phenomenon or emergent sector?. International Journal of Contemporary Hospitality Management. 22(2). 194–208. 11 indexed citations
16.
Alexander, Matthew, Paul Lynch, & Rowena Murray. (2009). Reassessing the core of hospitality management education: The continuing importance of training restaurants. Journal of Hospitality Leisure Sport & Tourism Education. 8(1). 55–84. 27 indexed citations
17.
Losekoot, Erwin, et al.. (2008). How Change Does Not Happen: The Impact of Culture on a Submarine Base. 8(4). 255–264. 1 indexed citations
18.
Alexander, Matthew. (2007). Purple rinses and pseudo escofferian menus: the problem with training restaurants. Strathprints: The University of Strathclyde institutional repository (University of Strathclyde). 9(3). 29–36. 2 indexed citations
19.
Hounsell, N.B., et al.. (1998). Enhanced bus priority using signals-the INCOME project. ePrints Soton (University of Southampton).
20.
Alexander, Matthew, et al.. (1987). Difficulties in family practice residency training: Recommendations for training health psychologists in primary care settings.. Professional Psychology Research and Practice. 18(6). 629–633. 7 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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