Matthew Alexander
Impact in
- Marketing top 0.5%
- Service and Product Innovation
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Sharing Economy and Platforms
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- Customer Service Quality and Loyalty
Papers in
-
- Digital Marketing and Social Media 16
- Diverse Aspects of Tourism Research 13
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- Customer Service Quality and Loyalty 19
- Co-authors
- Elina Jaakkola (9 shared papers)Jaylan Azer (7 shared papers)Linda D. Hollebeek (2 shared papers)Derek Bryce (6 shared papers)Samantha Murdy (4 shared papers)Kevin D. O’Gorman (6 shared papers)Kathy Hamilton (4 shared papers)Andrew MacLaren (4 shared papers)
- Journals
- International Journal of Contemporary Hospitality Management (6 papers)Journal of service management (5 papers)Annals of Tourism Research (4 papers)Tourism Management (3 papers)Journal of Service Research (3 papers)
- Partner nations
- United KingdomFinlandAustralia
In The Last Decade
Matthew Alexander
55 papers receiving 2.1k citations
Matthew Alexander's Hit Papers
Peers
Comparison fields: 5 of 111
- Marketing 1.1k
- Organizational Behavior and Human Resource Management 829
- Tourism, Leisure and Hospitality Management 95
- Information Systems and Management 303
- Sociology and Political Science 1.4k
Countries citing papers authored by Matthew Alexander
This map shows the geographic impact of Matthew Alexander's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Matthew Alexander with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Matthew Alexander more than expected).
Fields of papers citing papers by Matthew Alexander
This network shows the impact of papers produced by Matthew Alexander. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Matthew Alexander. The network helps show where Matthew Alexander may publish in the future.
Co-authors
The 25 scholars most cited alongside Matthew Alexander, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 58 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The Role of Customer Engagement Behavior in Value Co-Creation Hit paper breakdown → | 2014 | 881 |
| 2 | 2018 | 203 | |
| 3 | 2011 | 89 | |
| 4 | 2020 | 68 | |
| 5 | 2018 | 57 | |
| 6 | 2016 | 51 | |
| 7 | 2020 | 51 | |
| 8 | 2019 | 49 | |
| 9 | 2017 | 47 | |
| 10 | 2013 | 45 | |
| 11 | 2017 | 43 | |
| 12 | 2023 | 42 | |
| 13 | 2020 | 41 | |
| 14 | 2011 | 41 | |
| 15 | 2000 | 40 | |
| 16 | 2000 | 35 | |
| 17 | 2007 | 30 | |
| 18 | 2020 | 29 | |
| 19 | 2009 | 28 | |
| 20 | 2021 | 26 |
About Matthew Alexander
Matthew Alexander is a scholar working on Sociology and Political Science, Organizational Behavior and Human Resource Management, Marketing, Information Systems and Management and Geography, Planning and Development, having authored 58 papers that have together received 2.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (19 papers), Digital Marketing and Social Media (16 papers), Diverse Aspects of Tourism Research (13 papers), Service and Product Innovation (13 papers), Religious Tourism and Spaces (7 papers), Technology Adoption and User Behaviour (6 papers), Consumer Retail Behavior Studies (5 papers) and Recreation, Leisure, Wilderness Management (4 papers). The work is most often cited by research in Marketing (1.1k citations), Organizational Behavior and Human Resource Management (829 citations), Tourism, Leisure and Hospitality Management (95 citations), Information Systems and Management (303 citations) and Sociology and Political Science (1.4k citations). Matthew Alexander has collaborated with scholars based in United Kingdom, Finland and Australia. Frequent co-authors include Elina Jaakkola, Jaylan Azer, Linda D. Hollebeek, Derek Bryce, Samantha Murdy, Kevin D. O’Gorman, Kathy Hamilton, Andrew MacLaren, Richard A. Stillman and J. D. Goss‐Custard. Their work appears in journals such as International Journal of Contemporary Hospitality Management, Journal of service management, Annals of Tourism Research, Tourism Management and Journal of Service Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.