Kalyani Menon

1.0k total citations
18 papers, 832 citations indexed

About

Kalyani Menon is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Kalyani Menon has authored 18 papers receiving a total of 832 indexed citations (citations by other indexed papers that have themselves been cited), including 11 papers in Organizational Behavior and Human Resource Management, 9 papers in Sociology and Political Science and 6 papers in Marketing. Recurrent topics in Kalyani Menon's work include Customer Service Quality and Loyalty (8 papers), Emotions and Moral Behavior (5 papers) and Psychology of Social Influence (4 papers). Kalyani Menon is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Emotions and Moral Behavior (5 papers) and Psychology of Social Influence (4 papers). Kalyani Menon collaborates with scholars based in Canada and India. Kalyani Menon's co-authors include Laurette Dubé, Chatura Ranaweera, Harvir S. Bansal, Fang Wang, Hamid Noori, S Balasubramanian, M S Jawahar and Eman S. Nasr and has published in prestigious journals such as Journal of Business Research, Journal of Business Ethics and Journal of Retailing.

In The Last Decade

Kalyani Menon

17 papers receiving 762 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Kalyani Menon Canada	10	557	472	420	131	98	18	832
Haksin Chan Hong Kong	11	300 0.5×	360 0.8×	333 0.8×	107 0.8×	101 1.0×	17	614
Lewis P. Carbone United States	6	738 1.3×	806 1.7×	443 1.1×	59 0.5×	106 1.1×	7	1.1k
Michael Breazeale United States	15	255 0.5×	454 1.0×	450 1.1×	80 0.6×	151 1.5×	22	759
Carolyn Massiah United States	8	495 0.9×	567 1.2×	434 1.0×	61 0.5×	91 0.9×	10	871
Lenna V. Shulga United States	15	324 0.6×	399 0.8×	374 0.9×	44 0.3×	81 0.8×	31	632
Kamel El Hedhli Qatar	13	292 0.5×	540 1.1×	339 0.8×	65 0.5×	153 1.6×	22	778
Xiaoyun Han China	12	353 0.6×	369 0.8×	350 0.8×	42 0.3×	139 1.4×	17	612
Jerrold K. Leong United States	11	376 0.7×	154 0.3×	243 0.6×	94 0.7×	90 0.9×	20	585
Silke Bambauer-Sachse Switzerland	14	195 0.4×	459 1.0×	441 1.1×	55 0.4×	145 1.5×	23	675
Xinhua Guan China	17	284 0.5×	348 0.7×	410 1.0×	111 0.8×	111 1.1×	39	762

Countries citing papers authored by Kalyani Menon

Since Specialization

Citations

This map shows the geographic impact of Kalyani Menon's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Kalyani Menon with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Kalyani Menon more than expected).

Fields of papers citing papers by Kalyani Menon

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Kalyani Menon. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Kalyani Menon. The network helps show where Kalyani Menon may publish in the future.

Co-authorship network of co-authors of Kalyani Menon

This figure shows the co-authorship network connecting the top 25 collaborators of Kalyani Menon. A scholar is included among the top collaborators of Kalyani Menon based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Kalyani Menon. Kalyani Menon is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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18 of 18 papers shown

Menon, Kalyani. (2024). Teaching Business Students to Care: Perspective-Taking and the Narrative Enabling of Moral Imagination. Journal of Business Ethics. 198(1). 69–83.

Menon, Kalyani. (2022). Metaphorical Mapping for Sensemaking and Sensebreaking of Stakeholder Relations in Sustainability Frames. Organization & Environment. 35(4). 607–626. 4 indexed citations

Menon, Kalyani. (2021). Designing transformative learning experiences for managerial transition to integrative CSR. Business Horizons. 65(4). 519–528. 8 indexed citations

Nasr, Eman S., Kalyani Menon, & Hamid Noori. (2020). Integrating intellectual capital across supply chains: an innovation perspective. International Journal of Integrated Supply Management. 13(1). 28–28. 1 indexed citations

Wang, Fang, Kalyani Menon, & Chatura Ranaweera. (2018). Dynamic trends in online product ratings: A diagnostic utility explanation. Journal of Business Research. 87. 80–89. 15 indexed citations

Menon, Kalyani & Chatura Ranaweera. (2018). Beyond close vs. distant ties: Understanding post-service sharing of information with close, exchange, and hybrid ties. International Journal of Research in Marketing. 35(1). 154–169. 12 indexed citations

Ranaweera, Chatura & Kalyani Menon. (2013). For Better or for Worse? Adverse Effects of Relationship Age and Continuance Commitment on Positive and Negative Word of Mouth. SSRN Electronic Journal. 1 indexed citations

Ranaweera, Chatura & Kalyani Menon. (2013). For better or for worse?. European Journal of Marketing. 47(10). 1598–1621. 71 indexed citations

Menon, Kalyani, et al.. (2007). Building customers' affective commitment towards retail banks: The role of CRM in each ‘moment of truth’. Journal of Financial Services Marketing. 12(2). 157–168. 6 indexed citations

10.

Menon, Kalyani & Laurette Dubé. (2007). The effect of emotional provider support on angry versus anxious consumers. International Journal of Research in Marketing. 24(3). 268–275. 67 indexed citations

11.

Menon, Kalyani & Harvir S. Bansal. (2007). Exploring consumer experience of social power during service consumption. International Journal of Service Industry Management. 18(1). 89–104. 43 indexed citations

12.

Menon, Kalyani, et al.. (2006). Apraxia of lid opening. Annals of Indian Academy of Neurology. 9(3). 163–163. 1 indexed citations

13.

Menon, Kalyani & Laurette Dubé. (2004). Service provider responses to anxious and angry customers: different challenges, different payoffs. Journal of Retailing. 80(3). 229–237. 114 indexed citations

14.

Menon, Kalyani & Laurette Dubé. (2000). Ensuring greater satisfaction by engineering salesperson response to customer emotions. Journal of Retailing. 76(3). 285–307. 221 indexed citations

15.

Dubé, Laurette & Kalyani Menon. (2000). Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions. International Journal of Service Industry Management. 11(3). 287–304. 222 indexed citations

16.

Menon, Kalyani, et al.. (1999). Scripting Consumer Emotions in Extended Service Transactions: a Prerequisite For Successful Adaptation in Provider Performance. ACR North American Advances. 16 indexed citations

17.

Dubé, Laurette & Kalyani Menon. (1998). Managing emotions. Accenting the positive might not produce the highest satisfaction payoff.. PubMed. 18(3). 34–42. 27 indexed citations

18.

Menon, Kalyani, et al.. (1987). Toxicological Considerations in the Use of Consumer Products. Defence Science Journal. 37(2). 143–159. 3 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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