Gilles N’Goala

1.1k total citations
27 papers, 775 citations indexed

About

Gilles N’Goala is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Gilles N’Goala has authored 27 papers receiving a total of 775 indexed citations (citations by other indexed papers that have themselves been cited), including 16 papers in Organizational Behavior and Human Resource Management, 14 papers in Sociology and Political Science and 13 papers in Marketing. Recurrent topics in Gilles N’Goala's work include Customer Service Quality and Loyalty (14 papers), Digital Marketing and Social Media (8 papers) and Consumer Behavior in Brand Consumption and Identification (5 papers). Gilles N’Goala is often cited by papers focused on Customer Service Quality and Loyalty (14 papers), Digital Marketing and Social Media (8 papers) and Consumer Behavior in Brand Consumption and Identification (5 papers). Gilles N’Goala collaborates with scholars based in France and Canada. Gilles N’Goala's co-authors include Philippe Aurier, Yves Évrard, Anne-Sophie Cases, Ingrid Poncin, Anne‐Françoise Audrain‐Pontevia, Gilles Paché, Isabelle Prim‐Allaz, Jérôme Lambert, Muhammad Junaid and Rémi Mencarelli and has published in prestigious journals such as Social Science & Medicine, Journal of the Academy of Marketing Science and Journal of Retailing and Consumer Services.

In The Last Decade

Gilles N’Goala

21 papers receiving 706 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Gilles N’Goala France	11	483	452	350	158	118	27	775
Ting‐Hsiang Tseng Taiwan	10	479 1.0×	261 0.6×	385 1.1×	132 0.8×	150 1.3×	20	754
Joby John United States	14	409 0.8×	361 0.8×	290 0.8×	119 0.8×	80 0.7×	30	698
Maren Wunderlich United States	4	522 1.1×	609 1.3×	312 0.9×	149 0.9×	92 0.8×	6	816
Lukas P. Forbes United States	9	499 1.0×	413 0.9×	384 1.1×	175 1.1×	90 0.8×	13	800
Nicole Ponder United States	10	638 1.3×	514 1.1×	345 1.0×	132 0.8×	110 0.9×	14	930
Cristiane Pizzutti dos Santos Brazil	17	513 1.1×	474 1.0×	451 1.3×	290 1.8×	74 0.6×	52	935
Joel Rubinson United States	10	525 1.1×	309 0.7×	317 0.9×	79 0.5×	74 0.6×	18	716
Geok Theng Lau Singapore	8	498 1.0×	417 0.9×	419 1.2×	136 0.9×	125 1.1×	19	806
Gregory J. Brush Australia	7	489 1.0×	448 1.0×	453 1.3×	188 1.2×	103 0.9×	17	797
Shawn T. Thelen United States	15	386 0.8×	297 0.7×	210 0.6×	79 0.5×	80 0.7×	33	687

Countries citing papers authored by Gilles N’Goala

Since Specialization

Citations

This map shows the geographic impact of Gilles N’Goala's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Gilles N’Goala with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Gilles N’Goala more than expected).

Fields of papers citing papers by Gilles N’Goala

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Gilles N’Goala. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Gilles N’Goala. The network helps show where Gilles N’Goala may publish in the future.

Co-authorship network of co-authors of Gilles N’Goala

This figure shows the co-authorship network connecting the top 25 collaborators of Gilles N’Goala. A scholar is included among the top collaborators of Gilles N’Goala based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Gilles N’Goala. Gilles N’Goala is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

N’Goala, Gilles & Rémi Mencarelli. (2024). Marketing et politique : un mariage heureux ?. Décisions Marketing. N° 113(1). 5–16.

N’Goala, Gilles, et al.. (2023). Décisions Marketing , 30 ans de recherche pour la prise de décisions marketing : bilan et perspectives. Décisions Marketing. N° 110(2). 5–14.

N’Goala, Gilles, et al.. (2022). Marketing et influence : à la recherche d’une légitimité perdue. Décisions Marketing. N° 105(1). 5–9.

N’Goala, Gilles, et al.. (2021). L’inclusion numérique : se rapprocher de l’usager pour des stratégies plus efficaces. SPIRE - Sciences Po Institutional REpository. N° 13(2). 171–181.

N’Goala, Gilles, et al.. (2020). Digital transparency: Dimensions, antecedents and consequences on the quality of customer relationships. Recherche et Applications en Marketing (English Edition). 35(4). 72–98. 9 indexed citations

N’Goala, Gilles, et al.. (2019). Augmented customer strategy – CRM in the digital age. SPIRE - Sciences Po Institutional REpository. 1 indexed citations

N’Goala, Gilles, et al.. (2019). Stratégie clients augmentée. SPIRE - Sciences Po Institutional REpository. 1 indexed citations

Cases, Anne-Sophie, et al.. (2019). It's MY health care program: Enhancing patient adherence through psychological ownership. Social Science & Medicine. 232. 307–315. 17 indexed citations

Cases, Anne-Sophie, et al.. (2017). Vers une définition de la transparence perçue de la relation client sur les canaux digitaux. Management & Avenir. N° 94(4). 105–129. 4 indexed citations

10.

N’Goala, Gilles, et al.. (2016). Customer Psychological Empowerment as a Critical Source of Customer Engagement. International Studies of Management and Organization. 47(1). 61–87. 32 indexed citations

11.

Cases, Anne-Sophie, et al.. (2015). Service appropriation: how do customers make the service their own?. Journal of service management. 26(5). 706–725. 26 indexed citations

12.

N’Goala, Gilles & Anne-Sophie Cases. (2012). Piloter la relation client dans I'e-commerce: quels leviers et quelles incidences sur les comportements d'achat ?. Recherche et Applications en Marketing (French Edition). 27(4). 95–119. 6 indexed citations

13.

Paché, Gilles & Gilles N’Goala. (2011). Les stratégies de création et d'appropriation de la valeur dans un contexte d'incertitude majeure : le cas du football professionnel. Management & Avenir. n° 46(6). 53–78. 14 indexed citations

14.

N’Goala, Gilles. (2010). Discovering the Dark Side of Service Relationships… or Why Long-lasting and Exclusive Relationships are Self-destructing. Recherche et Applications en Marketing (English Edition). 25(1). 3–30. 11 indexed citations

15.

N’Goala, Gilles, et al.. (2009). Les effets de la satisfaction, de la confiance et de l'engagement vis-à-vis d'une marque sur la participation des consommateurs à un boycott. Recherche et Applications en Marketing (French Edition). 24(1). 43–67. 32 indexed citations

16.

N’Goala, Gilles, et al.. (2009). The Effects of Satisfaction, Trust and Brand Commitment on Consumers' Decision to Boycott. Recherche et Applications en Marketing (English Edition). 24(1). 43–66. 25 indexed citations

17.

Aurier, Philippe & Gilles N’Goala. (2009). The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development. Journal of the Academy of Marketing Science. 38(3). 303–325. 328 indexed citations

18.

N’Goala, Gilles. (2007). Vers une nouvelle génération de CRM. Décisions Marketing. 45. 35–46. 4 indexed citations

19.

Aurier, Philippe, Yves Évrard, & Gilles N’Goala. (2004). Comprendre et mesurer la valeur du point de vue du consommateur. Recherche et Applications en Marketing (French Edition). 19(3). 1–20. 129 indexed citations

20.

Aurier, Philippe, Yves Évrard, & Gilles N’Goala. (2000). Valeur de consommation et valeur globale : une application au cas de la consommation cinématographique. 33–51. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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