Haksin Chan

810 total citations
17 papers, 614 citations indexed

About

Haksin Chan is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Haksin Chan has authored 17 papers receiving a total of 614 indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Sociology and Political Science, 9 papers in Marketing and 9 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Haksin Chan's work include Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Digital Marketing and Social Media (5 papers). Haksin Chan is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Digital Marketing and Social Media (5 papers). Haksin Chan collaborates with scholars based in Hong Kong, United States and New Zealand. Haksin Chan's co-authors include Lisa C. Wan, Leo Y.M. Sin, Morgan X. Yang, Man Lai Cheung, Wilson K.S. Leung, Kevin J. Zeng, Irina Y. Yu, Frederick Hong‐kit Yim, Alan C. B. Tse and Vincent C. S. Heung and has published in prestigious journals such as Journal of Consumer Research, Journal of Business Research and Tourism Management.

In The Last Decade

Haksin Chan

17 papers receiving 556 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Haksin Chan Hong Kong 11 360 333 300 107 101 17 614
Mansur Khamitov Canada 9 408 1.1× 365 1.1× 226 0.8× 142 1.3× 111 1.1× 19 712
Juhi Gahlot Sarkar India 16 458 1.3× 375 1.1× 186 0.6× 55 0.5× 97 1.0× 39 627
Aliosha Alexandrov United States 7 257 0.7× 357 1.1× 295 1.0× 80 0.7× 93 0.9× 11 667
Halimin Herjanto United States 13 279 0.8× 251 0.8× 198 0.7× 62 0.6× 61 0.6× 44 535
Chen‐Su Fu Taiwan 13 349 1.0× 240 0.7× 150 0.5× 136 1.3× 116 1.1× 26 613
Jung‐Hua Chang Taiwan 10 190 0.5× 223 0.7× 183 0.6× 60 0.6× 85 0.8× 17 479
Michael Breazeale United States 15 454 1.3× 450 1.4× 255 0.8× 80 0.7× 151 1.5× 22 759
Florent Girardin Switzerland 5 692 1.9× 552 1.7× 191 0.6× 72 0.7× 52 0.5× 7 867
Roy Toffoli Canada 10 264 0.7× 234 0.7× 195 0.7× 144 1.3× 75 0.7× 12 529
Ying Ding China 9 309 0.9× 329 1.0× 145 0.5× 80 0.7× 120 1.2× 15 550

Countries citing papers authored by Haksin Chan

Since Specialization
Citations

This map shows the geographic impact of Haksin Chan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Haksin Chan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Haksin Chan more than expected).

Fields of papers citing papers by Haksin Chan

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Haksin Chan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Haksin Chan. The network helps show where Haksin Chan may publish in the future.

Co-authorship network of co-authors of Haksin Chan

This figure shows the co-authorship network connecting the top 25 collaborators of Haksin Chan. A scholar is included among the top collaborators of Haksin Chan based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Haksin Chan. Haksin Chan is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

17 of 17 papers shown
1.
Zeng, Kevin J., et al.. (2025). Revisiting consumer ethnocentric tendency amid deglobalization: a political narrative perspective. International Marketing Review. 43(2). 438–465. 1 indexed citations
2.
Zeng, Kevin J., Irina Y. Yu, Morgan X. Yang, & Haksin Chan. (2022). Communication strategies for multi-tier loyalty programs: The role of progress framing. Tourism Management. 91. 104460–104460. 9 indexed citations
3.
Chan, Haksin, Kevin J. Zeng, & Morgan X. Yang. (2022). Review platforms as prosumer communities: theory, practices and implications. European Journal of Marketing. 56(10). 2698–2720. 15 indexed citations
4.
Yu, Irina Y., Morgan X. Yang, Haksin Chan, & Bradley R. Barnes. (2021). Promoting sustainable human resource management by reducing recruitment discrimination: A cross‐cultural perspective. Sustainable Development. 30(4). 503–512. 7 indexed citations
5.
Chan, Haksin, Morgan X. Yang, & Kevin J. Zeng. (2021). Bolstering ratings and reviews systems on multi-sided platforms: A co-creation perspective. Journal of Business Research. 139. 208–217. 8 indexed citations
6.
Chan, Haksin & Morgan X. Yang. (2021). Culture and Electronic Word of Mouth: A Synthesis of Findings and an Agenda for Research. Journal of Global Marketing. 34(3). 165–169. 10 indexed citations
7.
Yang, Morgan X., Kevin J. Zeng, Haksin Chan, & Irina Y. Yu. (2021). Managing loyalty program communications in the digital era: Does culture matter?. Journal of Retailing and Consumer Services. 60. 102476–102476. 20 indexed citations
8.
Yang, Morgan X., Irina Y. Yu, Haksin Chan, & Kevin J. Zeng. (2020). Retain or upgrade: The progress-framing effect in hierarchical loyalty programs. International Journal of Hospitality Management. 89. 102562–102562. 8 indexed citations
9.
Cheung, Man Lai, Wilson K.S. Leung, & Haksin Chan. (2020). Driving healthcare wearable technology adoption for Generation Z consumers in Hong Kong. Young Consumers Insight and Ideas for Responsible Marketers. 22(1). 10–27. 57 indexed citations
10.
Chan, Haksin, et al.. (2020). Consumer ethics: insights from business professionals. Asia Pacific Journal of Marketing and Logistics. 32(3). 664–680. 13 indexed citations
11.
Yang, Morgan X., Haksin Chan, Irina Y. Yu, & Henry Fock. (2019). Consumer Motivation for Reward Pursuit: A Culture-Based and Progress-Based Model of Loyalty Program Effectiveness. Journal of Global Marketing. 32(4). 255–268. 20 indexed citations
12.
Chan, Haksin, et al.. (2010). The contrasting effects of negative word of mouth in the post‐consumption stage. Journal of Consumer Psychology. 21(3). 324–337. 29 indexed citations
13.
Chan, Haksin, Lisa C. Wan, & Leo Y.M. Sin. (2009). The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate. Journal of Consumer Research. 36(2). 292–304. 138 indexed citations
14.
Chan, Haksin & Lisa C. Wan. (2009). Dual Influences of Moderating Variables in the Dissatisfaction Process: Theory and Evidence. Journal of International Consumer Marketing. 21(2). 125–135. 16 indexed citations
15.
Chan, Haksin & Lisa C. Wan. (2008). Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences. Journal of International Marketing. 16(1). 72–97. 130 indexed citations
16.
Chan, Haksin, Lisa C. Wan, & Leo Y.M. Sin. (2006). Hospitality service failures: Who will be more dissatisfied?. International Journal of Hospitality Management. 26(3). 531–545. 68 indexed citations
17.
Sin, Leo Y.M., Alan C. B. Tse, Haksin Chan, Vincent C. S. Heung, & Frederick Hong‐kit Yim. (2006). The Effects of Relationship Marketing Orientation on Business Performance in the Hotel Industry. Journal of Hospitality & Tourism Research. 30(4). 407–426. 65 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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2026