James F. Devlin

2.5k total citations
55 papers, 1.8k citations indexed

About

James F. Devlin is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Strategy and Management. According to data from OpenAlex, James F. Devlin has authored 55 papers receiving a total of 1.8k indexed citations (citations by other indexed papers that have themselves been cited), including 34 papers in Organizational Behavior and Human Resource Management, 28 papers in Marketing and 13 papers in Strategy and Management. Recurrent topics in James F. Devlin's work include Customer Service Quality and Loyalty (34 papers), Consumer Behavior in Brand Consumption and Identification (18 papers) and Consumer Retail Behavior Studies (16 papers). James F. Devlin is often cited by papers focused on Customer Service Quality and Loyalty (34 papers), Consumer Behavior in Brand Consumption and Identification (18 papers) and Consumer Retail Behavior Studies (16 papers). James F. Devlin collaborates with scholars based in United Kingdom, Australia and Malaysia. James F. Devlin's co-authors include Christine Ennew, Philip Gerrard, John Cunningham, Harjit Sekhon, Sally McKechnie, Husni Kharouf, Sanjit Kumar Roy, Andrew Smith, Prithwiraj Nath and Matthew Yeung and has published in prestigious journals such as Journal of Business Research, Journal of Travel Research and European Journal of Marketing.

In The Last Decade

James F. Devlin

54 papers receiving 1.6k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
James F. Devlin United Kingdom	26	793	788	567	498	394	55	1.8k
Gökhan Özer Türkiye	15	859 1.1×	750 1.0×	409 0.7×	422 0.8×	255 0.6×	105	1.6k
Mark Durkin United Kingdom	25	627 0.8×	437 0.6×	542 1.0×	520 1.0×	123 0.3×	46	1.5k
Deepak Chawla India	20	315 0.4×	631 0.8×	657 1.2×	797 1.6×	173 0.4×	80	1.7k
Bedman Narteh Ghana	25	710 0.9×	520 0.7×	387 0.7×	311 0.6×	203 0.5×	44	1.4k
Kevin Money United Kingdom	23	464 0.6×	431 0.5×	317 0.6×	179 0.4×	317 0.8×	47	1.5k
Paul Hewer United Kingdom	17	394 0.5×	530 0.7×	522 0.9×	418 0.8×	112 0.3×	54	1.3k
Barbara R. Lewis United Kingdom	24	2.2k 2.8×	1.4k 1.8×	729 1.3×	589 1.2×	215 0.5×	42	2.9k
Kapil R. Tuli Singapore	14	1.0k 1.3×	1.3k 1.6×	475 0.8×	134 0.3×	227 0.6×	23	2.2k
Mark Colgate New Zealand	18	1.8k 2.3×	1.8k 2.3×	790 1.4×	574 1.2×	126 0.3×	25	2.7k
Ruby P. Lee United States	26	510 0.6×	536 0.7×	340 0.6×	155 0.3×	303 0.8×	44	2.2k

Countries citing papers authored by James F. Devlin

Since Specialization

Citations

This map shows the geographic impact of James F. Devlin's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by James F. Devlin with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites James F. Devlin more than expected).

Fields of papers citing papers by James F. Devlin

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by James F. Devlin. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by James F. Devlin. The network helps show where James F. Devlin may publish in the future.

Co-authorship network of co-authors of James F. Devlin

This figure shows the co-authorship network connecting the top 25 collaborators of James F. Devlin. A scholar is included among the top collaborators of James F. Devlin based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with James F. Devlin. James F. Devlin is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Devlin, James F., et al.. (2025). Trust and FinTech: A review and research agenda. Electronic Markets. 35(1).

Devlin, James F., et al.. (2021). Introducing a composite measure of trust in financial services. Service Industries Journal. 43(11-12). 896–922. 9 indexed citations

Devlin, James F., et al.. (2017). Trust in financial services: the influence of demographics and dispositional characteristics. Journal of Financial Services Marketing. 22(2). 64–76. 15 indexed citations

Sekhon, Harjit, Sanjit Kumar Roy, & James F. Devlin. (2016). Perceptions of fairness in financial services: an analysis of distribution channels. International Journal of Bank Marketing. 34(2). 171–190. 9 indexed citations

Nath, Prithwiraj, et al.. (2014). Expectation Formation in Case of Newer Hotels. Journal of Travel Research. 55(2). 261–275. 22 indexed citations

Worthington, Steve & James F. Devlin. (2013). Fairness and financial services in Australia and the United Kingdom. International Journal of Bank Marketing. 31(4). 289–304. 7 indexed citations

Devlin, James F.. (2011). Evaluative cues and services: the effect of consumer knowledge. Journal of Marketing Management. 27(13-14). 1366–1377. 19 indexed citations

Devlin, James F.. (2009). The stakeholder product brand and decision making in retail financial services. Service Industries Journal. 30(4). 567–582. 7 indexed citations

Devlin, James F.. (2008). Financial services distribution. The business & management collection.. 2008(10). e1001841–e1001841. 1 indexed citations

10.

Devlin, James F., et al.. (2007). Customer Satisfaction, Loyalty and Retention in Financial Services Financial Services Research Forum. 2 indexed citations

11.

Devlin, James F., Christine Ennew, Sally McKechnie, & Andrew Smith. (2007). A study of time limited price promotions. Journal of Product & Brand Management. 16(4). 280–285. 28 indexed citations

12.

Devlin, James F., Steve Worthington, & Philip Gerrard. (2007). An analysis of main and subsidiary credit card holding and spending. International Journal of Bank Marketing. 25(2). 89–101. 31 indexed citations

13.

Devlin, James F. & Philip Gerrard. (2004). A study of customer choice criteria for multiple bank users. Journal of Retailing and Consumer Services. 12(4). 297–306. 45 indexed citations

14.

Devlin, James F.. (2003). Brand Architecture in Services: The Example of Retail Financial Services. Journal of Marketing Management. 19(9-10). 1043–1065. 24 indexed citations

15.

Devlin, James F.. (2003). Monitoring the success of policy initiatives to increase consumer understanding of financial services. Journal of Financial Regulation and Compliance. 11(2). 151–163. 11 indexed citations

16.

Devlin, James F., et al.. (2002). The Antecedents of Service Expectations. Service Industries Journal. 22(4). 117–152. 66 indexed citations

17.

Devlin, James F.. (2001). Consumer evaluation and competitive advantage in retail financial services ‐ A research agenda. European Journal of Marketing. 35(5/6). 639–660. 56 indexed citations

18.

Devlin, James F.. (1998). Adding value to service offerings: the case of UK retail financial services. European Journal of Marketing. 32(11/12). 1091–1109. 52 indexed citations

19.

Devlin, James F., et al.. (1998). Church of England Clergy Attitudes Towards Marketing Activities. 4(1). 67–77. 4 indexed citations

20.

Devlin, James F.. (1996). Single competitive markets in retail financial services. Journal of Marketing Management. 12(7). 605–616. 5 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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