Gillian Wright

3.3k total citations · 1 hit paper
47 papers, 2.4k citations indexed

About

Gillian Wright is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management and Marketing. According to data from OpenAlex, Gillian Wright has authored 47 papers receiving a total of 2.4k indexed citations (citations by other indexed papers that have themselves been cited), including 20 papers in Organizational Behavior and Human Resource Management, 14 papers in Strategy and Management and 12 papers in Marketing. Recurrent topics in Gillian Wright's work include Customer Service Quality and Loyalty (14 papers), Patient Satisfaction in Healthcare (8 papers) and Innovation and Knowledge Management (7 papers). Gillian Wright is often cited by papers focused on Customer Service Quality and Loyalty (14 papers), Patient Satisfaction in Healthcare (8 papers) and Innovation and Knowledge Management (7 papers). Gillian Wright collaborates with scholars based in United Kingdom, Hong Kong and United States. Gillian Wright's co-authors include Devashish Pujari, Ken Peattie, W. Andrew Taylor, Philip R.H. Newsome, Joanne Meehan, Alberto Paucar‐Caceres, Erick R. Bandala, Jorge A. Durán-Encalada, Tony Hines and Roger Brooksbank and has published in prestigious journals such as European Journal of Operational Research, Journal of Business Research and Journal of the Operational Research Society.

In The Last Decade

Gillian Wright

45 papers receiving 2.2k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Green and competitive

2003 691 citations Devashish Pujari, Gillian Wright et al. profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Gillian Wright United Kingdom	23	1.1k	908	435	418	266	47	2.4k
Palie Smart United Kingdom	23	1.8k 1.5×	1.3k 1.4×	602 1.4×	546 1.3×	93 0.3×	46	3.7k
Pilar Rivera Torres Spain	25	1.3k 1.1×	1.2k 1.3×	132 0.3×	522 1.2×	102 0.4×	99	2.6k
Ron Kemp Netherlands	20	940 0.8×	852 0.9×	263 0.6×	349 0.8×	73 0.3×	68	2.1k
Muhammad Aamir Shafique Khan China	25	627 0.6×	539 0.6×	121 0.3×	656 1.6×	127 0.5×	66	2.5k
Jens K. Roehrich United Kingdom	29	2.3k 2.1×	624 0.7×	951 2.2×	318 0.8×	120 0.5×	84	3.3k
Zahid Yousaf Pakistan	31	866 0.8×	656 0.7×	155 0.4×	377 0.9×	83 0.3×	116	2.9k
Muddassar Sarfraz China	32	787 0.7×	700 0.8×	134 0.3×	440 1.1×	169 0.6×	155	3.1k
Peter K.C. Lee Hong Kong	24	1.1k 1.0×	425 0.5×	721 1.7×	333 0.8×	57 0.2×	55	2.0k
Robert Y. Cavana New Zealand	21	434 0.4×	217 0.2×	236 0.5×	396 0.9×	196 0.7×	51	2.3k
Muhammad Safdar Sial Pakistan	35	1.3k 1.2×	1.0k 1.1×	109 0.3×	304 0.7×	160 0.6×	88	3.3k

Countries citing papers authored by Gillian Wright

Since Specialization

Citations

This map shows the geographic impact of Gillian Wright's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Gillian Wright with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Gillian Wright more than expected).

Fields of papers citing papers by Gillian Wright

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Gillian Wright. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Gillian Wright. The network helps show where Gillian Wright may publish in the future.

Co-authorship network of co-authors of Gillian Wright

This figure shows the co-authorship network connecting the top 25 collaborators of Gillian Wright. A scholar is included among the top collaborators of Gillian Wright based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Gillian Wright. Gillian Wright is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Wright, Gillian, et al.. (2024). Parent and Child Experiences of Bone-Conduction Hearing Devices for Unilateral Microtia–Atresia: Decisions and Outcomes. Perspectives of the ASHA Special Interest Groups. 9(3). 582–598.

Brennan, Caitriona, Pedro Belda‐Ferre, Simone Zuffa, et al.. (2024). Clearing the plate: a strategic approach to mitigate well-to-well contamination in large-scale microbiome studies. mSystems. 9(10). e0098524–e0098524. 3 indexed citations

Walley, Keith, et al.. (2020). Co-Produced Care in Veterinary Services: A Qualitative Study of UK Stakeholders’ Perspectives. Veterinary Sciences. 7(4). 149–149. 4 indexed citations

Durán-Encalada, Jorge A., Alberto Paucar‐Caceres, Erick R. Bandala, & Gillian Wright. (2016). The impact of global climate change on water quantity and quality: A system dynamics approach to the US–Mexican transborder region. European Journal of Operational Research. 256(2). 567–581. 133 indexed citations

Paucar‐Caceres, Alberto, et al.. (2014). Leading Effective Global Virtual Teams: The Consequences of Methods of Communication. Systemic Practice and Action Research. 27(6). 607–624. 45 indexed citations

Meehan, Joanne & Gillian Wright. (2010). Power priorities: A buyer–seller comparison of areas of influence. Journal of Purchasing and Supply Management. 17(1). 32–41. 46 indexed citations

McLean, Rachel, et al.. (2008). The panoptic gaze: Analysing the interaction between enterprise resource planning technology and organisational culture. International Journal of Information Management. 28(6). 446–452. 45 indexed citations

Bryde, David & Gillian Wright. (2007). Project Management Priorities and the Link with Performance Management Systems. Project Management Journal. 38(4). 5–11. 14 indexed citations

Wright, Gillian, et al.. (2004). Satisfaction and dimensions of control among call centre customer service representatives. The International Journal of Human Resource Management. 16(1). 136–160. 53 indexed citations

10.

Taylor, W. Andrew & Gillian Wright. (2003). The impact of senior managers’ commitment on the success of TQM programmes. International Journal of Manpower. 24(5). 535–550. 37 indexed citations

11.

Carruthers, Janet & Gillian Wright. (2000). Beyond quality: Strategic challenges of managing excellence. UWE Research Repository (UWE Bristol). 1 indexed citations

12.

Newsome, Philip R.H. & Gillian Wright. (2000). Qualitative techniques to investigate how patients evaluate dentists: a pilot study. Community Dentistry And Oral Epidemiology. 28(4). 257–266. 25 indexed citations

13.

Newsome, Philip R.H. & Gillian Wright. (1999). A review of patient satisfaction: 2. Dental patient satisfaction: an appraisal of recent literature. BDJ. 186(4). 166–170. 128 indexed citations

14.

Newsome, Philip R.H. & Gillian Wright. (1999). A review of patient satisfaction: 1. Concepts of satisfaction. BDJ. 186(4). 161–165. 96 indexed citations

15.

Taylor, W. Andrew, et al.. (1999). Autopoiesis in Disneyland: reassuring consumers via autopoietic brand management. International Journal of Advertising. 18(4). 519–536. 2 indexed citations

16.

Wright, Gillian, et al.. (1998). Can services marketing concepts be applied to health care?. Journal of Nursing Management. 6(3). 147–153. 5 indexed citations

17.

Wright, Gillian, et al.. (1998). Mission Impossible? Making Sense of the Key Debates in the Service Quality Literature. Journal of Nonprofit & Public Sector Marketing. 6(1). 3–29. 7 indexed citations

18.

Wright, Gillian, et al.. (1998). The development of a quality model: measuring effective midwifery services (MEMS). International Journal of Health Care Quality Assurance. 11(2). 50–57. 4 indexed citations

19.

Hogarth‐Scott, Sandra & Gillian Wright. (1997). Is the quality of health care changing? GPs’ views. Journal of Management in Medicine. 11(5). 302–311. 3 indexed citations

20.

Pujari, Devashish & Gillian Wright. (1996). An Integrated Application of Strategic Posture Models for Corporate Greening. Proceedings of the International Association for Business and Society. 7. 717–728. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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