Carol L. Esmark

839 total citations · 1 hit paper
12 papers, 660 citations indexed

About

Carol L. Esmark is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Carol L. Esmark has authored 12 papers receiving a total of 660 indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Organizational Behavior and Human Resource Management, 8 papers in Marketing and 5 papers in Sociology and Political Science. Recurrent topics in Carol L. Esmark's work include Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (7 papers) and Psychology of Social Influence (5 papers). Carol L. Esmark is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (7 papers) and Psychology of Social Influence (5 papers). Carol L. Esmark collaborates with scholars based in United States, United Kingdom and Latvia. Carol L. Esmark's co-authors include David Gligor, Mary Holcomb, Stephanie Noble, İsmail Gölgeci̇, Michael Breazeale, John E. Bell, Charles H. Noble, David A. Griffith, Jennifer L. Stevens and Christy Ashley and has published in prestigious journals such as Journal of Business Research, Journal of International Business Studies and Journal of the Academy of Marketing Science.

In The Last Decade

Carol L. Esmark

12 papers receiving 637 citations

Hit Papers

align trajectories sort by overperformance

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Performance outcomes of supply chain agility: When should you be agile?

2014 402 citations David Gligor, Carol L. Esmark et al. Journal of Operations Management profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Carol L. Esmark United States	10	380	329	161	117	104	12	660
Mee‐Shew Cheung United States	7	402 1.1×	294 0.9×	132 0.8×	193 1.6×	85 0.8×	12	650
Mark A. Moon United States	11	253 0.7×	310 0.9×	142 0.9×	196 1.7×	65 0.6×	18	684
Anabela Soares United Kingdom	8	212 0.6×	144 0.4×	147 0.9×	112 1.0×	59 0.6×	17	481
Flevy Lasrado United Arab Emirates	10	308 0.8×	189 0.6×	126 0.8×	116 1.0×	51 0.5×	34	516
Timothy G. Hawkins United States	15	369 1.0×	262 0.8×	117 0.7×	158 1.4×	72 0.7×	35	649
Hannah S. Lee United States	8	207 0.5×	158 0.5×	96 0.6×	73 0.6×	64 0.6×	14	423
Cong Cheng China	11	304 0.8×	83 0.3×	69 0.4×	74 0.6×	88 0.8×	22	598
Niels J. Pulles Netherlands	11	335 0.9×	274 0.8×	86 0.5×	123 1.1×	75 0.7×	21	521
Sergio Biggemann New Zealand	14	317 0.8×	115 0.3×	370 2.3×	273 2.3×	157 1.5×	24	700
İpek Koçoğlu Türkiye	9	234 0.6×	166 0.5×	48 0.3×	62 0.5×	56 0.5×	23	429

Countries citing papers authored by Carol L. Esmark

Since Specialization

Citations

This map shows the geographic impact of Carol L. Esmark's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Carol L. Esmark with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Carol L. Esmark more than expected).

Fields of papers citing papers by Carol L. Esmark

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Carol L. Esmark. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Carol L. Esmark. The network helps show where Carol L. Esmark may publish in the future.

Co-authorship network of co-authors of Carol L. Esmark

This figure shows the co-authorship network connecting the top 25 collaborators of Carol L. Esmark. A scholar is included among the top collaborators of Carol L. Esmark based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Carol L. Esmark. Carol L. Esmark is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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12 of 12 papers shown

Stevens, Jennifer L., et al.. (2017). Co-producing with consumers: how varying levels of control and co-production impact affect. Marketing Letters. 28(2). 171–187. 14 indexed citations

Esmark, Carol L., Stephanie Noble, & Michael Breazeale. (2017). I’ll Be Watching You: Shoppers’ Reactions to Perceptions of Being Watched by Employees. Journal of Retailing. 93(3). 336–349. 55 indexed citations

Esmark, Carol L., Stephanie Noble, & John E. Bell. (2016). Open versus selective customer loyalty programmes. European Journal of Marketing. 50(5/6). 770–795. 13 indexed citations

Esmark, Carol L. & Stephanie Noble. (2016). Retail space invaders: when employees’ invasion of customer space increases purchase intentions. Journal of the Academy of Marketing Science. 46(3). 477–496. 33 indexed citations

Gligor, David & Carol L. Esmark. (2015). Supply chain friends: The good, the bad, and the ugly. Business Horizons. 58(5). 517–525. 18 indexed citations

Esmark, Carol L., Stephanie Noble, John E. Bell, & David A. Griffith. (2015). The effects of behavioral, cognitive, and decisional control in co-production service experiences. Marketing Letters. 27(3). 423–436. 23 indexed citations

Esmark, Carol L. & Stephanie Noble. (2015). Bad behavior and conflict in retailing spaces: Nine suggestions to ease tensions. Business Horizons. 59(1). 95–104. 5 indexed citations

Gligor, David, Carol L. Esmark, & İsmail Gölgeci̇. (2015). Building international business theory: A grounded theory approach. Journal of International Business Studies. 47(1). 93–111. 58 indexed citations

Gligor, David, Carol L. Esmark, & Mary Holcomb. (2014). Performance outcomes of supply chain agility: When should you be agile?. Journal of Operations Management. 33-34(1). 71–82. 402 indexed citations breakdown →

10.

Esmark, Carol L., et al.. (2014). A tangled web: views of deception from the customer's perspective. Business Ethics A European Review. 25(2). 198–216. 14 indexed citations

11.

Noble, Stephanie, Carol L. Esmark, & Christy Ashley. (2014). Managing closing time to enhance manager, employee, and customer satisfaction. Business Horizons. 58(2). 217–224. 2 indexed citations

12.

Noble, Stephanie, Carol L. Esmark, & Charles H. Noble. (2013). Accumulation versus instant loyalty programs: The influence of controlling policies on customers' commitments. Journal of Business Research. 67(3). 361–368. 23 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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