Birgit Renzl
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Communication top 0.5%
- Knowledge Management and Sharing
Papers in
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- Customer Service Quality and Loyalty 9
- Management and Organizational Studies 3
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- Innovation and Knowledge Management 7
- Business Strategy and Innovation 5
- Intellectual Capital and Performance Analysis 4
- Co-authors
- Kurt Matzler (22 shared papers)Todd A. Mooradian (3 shared papers)Hans H. Hinterhuber (9 shared papers)Franz Bailom (1 shared paper)Julia Müller (1 shared paper)Julia Mueller (3 shared papers)Georg von Krogh (2 shared papers)Rita Faullant (2 shared papers)
- Journals
- Management Learning (2 papers)Total Quality Management & Business Excellence (2 papers)International Journal of Technology Management (1 paper)VOLUNTAS International Journal of Voluntary and Nonprofit Organizations (1 paper)Journal of Accounting & Organizational Change (1 paper)
- Partner nations
- AustriaGermanySwitzerland
In The Last Decade
Birgit Renzl
35 papers receiving 2.5k citations
Birgit Renzl's Hit Papers
Peers
Comparison fields: 5 of 114
- Organizational Behavior and Human Resource Management 1.2k
- Communication 795
- Information Systems and Management 425
- Marketing 553
- Tourism, Leisure and Hospitality Management 76
Countries citing papers authored by Birgit Renzl
This map shows the geographic impact of Birgit Renzl's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Birgit Renzl with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Birgit Renzl more than expected).
Fields of papers citing papers by Birgit Renzl
This network shows the impact of papers produced by Birgit Renzl. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Birgit Renzl. The network helps show where Birgit Renzl may publish in the future.
Co-authors
The 21 scholars most cited alongside Birgit Renzl, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 38 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis Hit paper breakdown → | 2003 | 596 |
| 2 | 2006 | 385 | |
| 3 | 2006 | 364 | |
| 4 | 2007 | 279 | |
| 5 | 2006 | 207 | |
| 6 | 2011 | 150 | |
| 7 | 2006 | 146 | |
| 8 | 2006 | 134 | |
| 9 | 2008 | 93 | |
| 10 | 2006 | 86 | |
| 11 | 2007 | 70 | |
| 12 | 2007 | 53 | |
| 13 | 2018 | 45 | |
| 14 | The Relationship Between Personality Traits (Extraversion And Neuroticism), Emotions and Customer Self-Satisfaction | 2017 | 34 |
| 15 | 2018 | 28 | |
| 16 | 2005 | 20 | |
| 17 | 2007 | 18 | |
| 18 | Communal resources in open source software development | 2008 | 17 |
| 19 | Effective Knowledge Management in Knowledge-Intensive Organizations | 2004 | 15 |
| 20 | 2019 | 14 |
About Birgit Renzl
Birgit Renzl is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management, Communication, Sociology and Political Science and Marketing, having authored 38 papers that have together received 2.8k indexed citations. Recurring topics across this work include Knowledge Management and Sharing (9 papers), Customer Service Quality and Loyalty (9 papers), Innovation and Knowledge Management (7 papers), Consumer Behavior in Brand Consumption and Identification (6 papers), Business Strategy and Innovation (5 papers), Intellectual Capital and Performance Analysis (4 papers), Consumer Retail Behavior Studies (4 papers) and Management and Organizational Studies (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.2k citations), Communication (795 citations), Information Systems and Management (425 citations), Marketing (553 citations) and Tourism, Leisure and Hospitality Management (76 citations). Birgit Renzl has collaborated with scholars based in Austria, Germany and Switzerland. Frequent co-authors include Kurt Matzler, Todd A. Mooradian, Hans H. Hinterhuber, Franz Bailom, Julia Müller, Julia Mueller, Georg von Krogh, Rita Faullant, Johann Füller and Matthias Georg Will. Their work appears in journals such as Management Learning, Total Quality Management & Business Excellence, International Journal of Technology Management, VOLUNTAS International Journal of Voluntary and Nonprofit Organizations and Journal of Accounting & Organizational Change.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.