Franz Bailom

2.2k total citations · 1 hit paper
12 papers, 1.4k citations indexed

About

Franz Bailom is a scholar working on Strategy and Management, Management of Technology and Innovation and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Franz Bailom has authored 12 papers receiving a total of 1.4k indexed citations (citations by other indexed papers that have themselves been cited), including 5 papers in Strategy and Management, 4 papers in Management of Technology and Innovation and 4 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Franz Bailom's work include Customer Service Quality and Loyalty (3 papers), Innovation and Knowledge Management (3 papers) and Quality Function Deployment in Product Design (2 papers). Franz Bailom is often cited by papers focused on Customer Service Quality and Loyalty (3 papers), Innovation and Knowledge Management (3 papers) and Quality Function Deployment in Product Design (2 papers). Franz Bailom collaborates with scholars based in Austria and United States. Franz Bailom's co-authors include Kurt Matzler, Hans H. Hinterhuber, Elmar Sauerwein, Birgit Renzl, Stephan Friedrich von den Eichen, Thomas Köhler, Dagmar Abfalter, Todd A. Mooradian, Andreas Ströbl and Susan Richardson and has published in prestigious journals such as SHILAP Revista de lepidopterología, Industrial Marketing Management and Journal of Product & Brand Management.

In The Last Decade

Franz Bailom

10 papers receiving 1.3k citations

Hit Papers

The asymmetric relationsh... 2003 2026 2010 2018 2003 100 200 300 400 500
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis
    2003 591 citations Kurt Matzler, Franz Bailom et al. Industrial Marketing Management profile →

Author Peers

Peers are selected by citation overlap in the author's most active subfields. citations · hero ref

Author Last Decade Papers Cites
Franz Bailom 684 504 348 226 219 12 1.4k
Elmar Sauerwein 714 1.0× 475 0.9× 396 1.1× 128 0.6× 187 0.9× 11 1.3k
Andreas Andronikidis 354 0.5× 464 0.9× 766 2.2× 238 1.1× 191 0.9× 50 1.5k
Michael Scott Garver 531 0.8× 400 0.8× 278 0.8× 518 2.3× 113 0.5× 49 1.8k
Cherng G. Ding 505 0.7× 358 0.7× 469 1.3× 173 0.8× 76 0.3× 59 1.5k
Javad Khazaei Pool 402 0.6× 503 1.0× 705 2.0× 297 1.3× 74 0.3× 72 1.6k
Hans H. Hinterhuber 1.1k 1.6× 796 1.6× 481 1.4× 391 1.7× 535 2.4× 77 2.5k
Gérson Tontini 335 0.5× 330 0.7× 186 0.5× 330 1.5× 193 0.9× 83 1.1k
Wann‐Yih Wu 433 0.6× 734 1.5× 796 2.3× 614 2.7× 154 0.7× 45 2.1k
Pratyush Nidhi Sharma 443 0.6× 512 1.0× 440 1.3× 336 1.5× 97 0.4× 28 1.8k
Marta Mas‐Machuca 495 0.7× 321 0.6× 394 1.1× 317 1.4× 81 0.4× 72 1.3k

Countries citing papers authored by Franz Bailom

Since Specialization
Citations

This map shows the geographic impact of Franz Bailom's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Franz Bailom with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Franz Bailom more than expected).

Fields of papers citing papers by Franz Bailom

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Franz Bailom. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Franz Bailom. The network helps show where Franz Bailom may publish in the future.

Co-authorship network of co-authors of Franz Bailom

This figure shows the co-authorship network connecting the top 25 collaborators of Franz Bailom. A scholar is included among the top collaborators of Franz Bailom based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Franz Bailom. Franz Bailom is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

12 of 12 papers shown
1.
Matzler, Kurt, Andreas Ströbl, & Franz Bailom. (2016). Leadership and the wisdom of crowds: how to tap into the collective intelligence of an organization. Strategy and Leadership. 44(1). 30–35. 13 indexed citations
2.
Matzler, Kurt, Dagmar Abfalter, Todd A. Mooradian, & Franz Bailom. (2013). CORPORATE CULTURE AS AN ANTECEDENT OF SUCCESSFUL EXPLORATION AND EXPLOITATION. International Journal of Innovation Management. 17(5). 1350025–1350025. 49 indexed citations
3.
Matzler, Kurt, Franz Bailom, Stephan Friedrich von den Eichen, & Thomas Köhler. (2013). Business model innovation: coffee triumphs for Nespresso. Journal of Business Strategy. 34(2). 30–37. 125 indexed citations
4.
Bailom, Franz, et al.. (2013). Was Top-Unternehmen anders machen.
5.
Matzler, Kurt, et al.. (2010). Sustaining corporate success: what drives the top performers?. Journal of Business Strategy. 31(5). 4–13. 15 indexed citations
6.
Matzler, Kurt & Franz Bailom. (2009). Hypercompetition, customer-value competition, and the new role of market research. SHILAP Revista de lepidopterología.
7.
Bailom, Franz, et al.. (2007). Enduring Success. Palgrave Macmillan UK eBooks. 3 indexed citations
8.
Matzler, Kurt, et al.. (2003). The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis. Industrial Marketing Management. 33(4). 271–277. 591 indexed citations breakdown →
9.
Hinterhuber, Hans H., Kurt Matzler, Franz Bailom, & Elmar Sauerwein. (1997). Un modello semiqualitativo per la valutazione della soddisfazione del cliente. Micro & macro marketing. 127–144. 7 indexed citations
10.
Matzler, Kurt, Hans H. Hinterhuber, Franz Bailom, & Elmar Sauerwein. (1996). How to delight your customers. Journal of Product & Brand Management. 5(2). 6–18. 430 indexed citations
11.
Sauerwein, Elmar, Franz Bailom, Kurt Matzler, & Hans H. Hinterhuber. (1996). THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS. 193 indexed citations
12.
Bailom, Franz, Hans H. Hinterhuber, Kurt Matzler, & Elmar Sauerwein. (1996). Das Kano-Modell der Kundenzufriedenheit. Marketing ZFP. 18(2). 117–126. 19 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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