Alison Dean
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 0.5%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
-
- Customer Service Quality and Loyalty 31
- Job Satisfaction and Organizational Behavior 6
- Marketing 22
- Service and Product Innovation 12
- Consumer Retail Behavior Studies 10
- Consumer Behavior in Brand Consumption and Identification 8
- Co-authors
- Ting Yu (2 shared papers)Amy Wong (5 shared papers)Christopher White (3 shared papers)Martin Kretschmer (1 shared paper)Susan Segal‐Horn (3 shared papers)Nichola Robertson (1 shared paper)Mark S. Rosenbaum (1 shared paper)Josephine Previte (1 shared paper)
- Journals
- Journal of Services Marketing (3 papers)International Journal of Service Industry Management (3 papers)Knowledge and Process Management (2 papers)Journal of Service Theory and Practice (2 papers)Marketing Theory (1 paper)
- Partner nations
- AustraliaUnited KingdomUnited States
In The Last Decade
Alison Dean
52 papers receiving 2.0k citations
Alison Dean's Hit Papers
Peers
Comparison fields: 5 of 105
- Organizational Behavior and Human Resource Management 1.4k
- Marketing 1.1k
- Business and International Management 85
- Tourism, Leisure and Hospitality Management 54
- Information Systems and Management 215
Countries citing papers authored by Alison Dean
This map shows the geographic impact of Alison Dean's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Alison Dean with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Alison Dean more than expected).
Fields of papers citing papers by Alison Dean
This network shows the impact of papers produced by Alison Dean. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Alison Dean. The network helps show where Alison Dean may publish in the future.
Co-authors
The 25 scholars most cited alongside Alison Dean, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 60 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The contribution of emotional satisfaction to consumer loyalty Hit paper breakdown → | 2001 | 500 |
| 2 | 1999 | 249 | |
| 3 | 2018 | 203 | |
| 4 | 2007 | 160 | |
| 5 | 2007 | 134 | |
| 6 | 2006 | 108 | |
| 7 | 2002 | 76 | |
| 8 | 1999 | 75 | |
| 9 | 2004 | 71 | |
| 10 | 2004 | 66 | |
| 11 | 2017 | 60 | |
| 12 | 2008 | 47 | |
| 13 | 2013 | 44 | |
| 14 | 2002 | 41 | |
| 15 | 2009 | 41 | |
| 16 | 2016 | 39 | |
| 17 | 2002 | 36 | |
| 18 | 2007 | 36 | |
| 19 | 2020 | 34 | |
| 20 | 2008 | 33 |
About Alison Dean
Alison Dean is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Management Information Systems and Strategy and Management, having authored 60 papers that have together received 2.3k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (31 papers), Service and Product Innovation (12 papers), Consumer Retail Behavior Studies (10 papers), Quality and Supply Management (9 papers), Consumer Behavior in Brand Consumption and Identification (8 papers), Emotional Labor in Professions (7 papers), Job Satisfaction and Organizational Behavior (6 papers) and Outsourcing and Supply Chain Management (4 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.4k citations), Marketing (1.1k citations), Business and International Management (85 citations), Tourism, Leisure and Hospitality Management (54 citations) and Information Systems and Management (215 citations). Alison Dean has collaborated with scholars based in Australia, United Kingdom and United States. Frequent co-authors include Ting Yu, Amy Wong, Christopher White, Martin Kretschmer, Susan Segal‐Horn, Nichola Robertson, Mark S. Rosenbaum, Josephine Previte, Linda Alkire and Alison M. Joubert. Their work appears in journals such as Journal of Services Marketing, International Journal of Service Industry Management, Knowledge and Process Management, Journal of Service Theory and Practice and Marketing Theory.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.