Alison Dean

3.2k total citations · 1 hit paper
60 papers, 2.3k citations indexed

About

Alison Dean is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Alison Dean has authored 60 papers receiving a total of 2.3k indexed citations (citations by other indexed papers that have themselves been cited), including 35 papers in Organizational Behavior and Human Resource Management, 22 papers in Marketing and 12 papers in Sociology and Political Science. Recurrent topics in Alison Dean's work include Customer Service Quality and Loyalty (31 papers), Service and Product Innovation (12 papers) and Consumer Retail Behavior Studies (10 papers). Alison Dean is often cited by papers focused on Customer Service Quality and Loyalty (31 papers), Service and Product Innovation (12 papers) and Consumer Retail Behavior Studies (10 papers). Alison Dean collaborates with scholars based in Australia, United Kingdom and United States. Alison Dean's co-authors include Ting Yu, Amy Wong, Christopher White, Martin Kretschmer, Susan Segal‐Horn, Josephine Previte, Mark S. Rosenbaum, Raymond P. Fisk, Nichola Robertson and Linda Alkire and has published in prestigious journals such as Academy of Management Review, Journal of Business Research and Journal of Business Ethics.

In The Last Decade

Alison Dean

52 papers receiving 2.0k citations

Hit Papers

The contribution of emotional satisfaction to consumer lo... 2001 2026 2009 2017 2001 100 200 300 400 500
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. The contribution of emotional satisfaction to consumer loyalty
    2001 500 citations Alison Dean et al. International Journal of Service Industry Management profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Alison Dean Australia 23 1.4k 1.1k 721 427 215 60 2.3k
Ian Lings Australia 27 1.3k 0.9× 792 0.7× 727 1.0× 776 1.8× 236 1.1× 60 2.4k
Richard J. Varey United Kingdom 23 1.2k 0.9× 1.5k 1.4× 771 1.1× 743 1.7× 168 0.8× 74 2.5k
Clifford E. Young United States 19 1.3k 0.9× 528 0.5× 480 0.7× 311 0.7× 362 1.7× 48 2.0k
Rubén Chumpitaz France 13 1.2k 0.9× 1.4k 1.2× 739 1.0× 549 1.3× 299 1.4× 30 2.1k
Kashif Hussain Malaysia 22 955 0.7× 756 0.7× 1.0k 1.4× 309 0.7× 282 1.3× 84 2.2k
Hüseyin Araslı Cyprus 28 1.5k 1.1× 833 0.8× 1.0k 1.4× 434 1.0× 262 1.2× 68 2.8k
Thomas G. Brashear United States 30 1.5k 1.1× 1.1k 1.0× 962 1.3× 652 1.5× 392 1.8× 58 2.9k
Danny N. Bellenger United States 26 1.3k 0.9× 834 0.8× 583 0.8× 398 0.9× 328 1.5× 69 2.2k
Annika Ravald Finland 9 1.5k 1.1× 1.5k 1.4× 747 1.0× 572 1.3× 348 1.6× 17 2.4k
C. David Shepherd United States 22 1.6k 1.2× 1.0k 0.9× 745 1.0× 401 0.9× 534 2.5× 65 2.6k

Countries citing papers authored by Alison Dean

Since Specialization
Citations

This map shows the geographic impact of Alison Dean's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Alison Dean with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Alison Dean more than expected).

Fields of papers citing papers by Alison Dean

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Alison Dean. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Alison Dean. The network helps show where Alison Dean may publish in the future.

Co-authorship network of co-authors of Alison Dean

This figure shows the co-authorship network connecting the top 25 collaborators of Alison Dean. A scholar is included among the top collaborators of Alison Dean based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Alison Dean. Alison Dean is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Dean, Alison, et al.. (2020). Transformative service research at the BoP: the case of Etawa goat farmers in Indonesia. Journal of Services Marketing. 34(5). 665–681. 34 indexed citations
2.
Dean, Alison, et al.. (2017). Enhancing service-for-service benefits: potential opportunity or pipe dream?. Journal of Service Theory and Practice. 27(1). 193–218. 7 indexed citations
3.
Dean, Alison & Milé Terziovski. (2017). Quality practices and customer/supplier management in Australian service organisations: untapped potential. Figshare. 5 indexed citations
4.
Dean, Alison, et al.. (2016). The reciprocal intertwining of practice and experience in value creation. Marketing Theory. 16(3). 299–324. 39 indexed citations
5.
Dean, Alison, et al.. (2009). The role of customer community in value co-creation for third places: an example of senior citizens. NOVA (University of Newcastle, Australia). 1 indexed citations
6.
Dean, Alison, et al.. (2009). Creating a foundation for generic skills by embedding information literacy in commencing student assessment tasks. NOVA (University of Newcastle, Australia). 5 indexed citations
7.
Wong, Amy & Alison Dean. (2008). Enhancing value for Chinese shoppers: The contribution of store and customer characteristics. Journal of Retailing and Consumer Services. 16(2). 123–134. 33 indexed citations
8.
Dean, Alison, et al.. (2007). Can ideas be capital? Factors of production in the post-industrial economy: a critique and review. Kent Academic Repository (University of Kent). 1 indexed citations
9.
Dean, Alison, et al.. (2006). Service quality in community pharmacies - Comparing perceptions of customers and staff. 25(8). 650–656. 1 indexed citations
10.
Dean, Alison, et al.. (2005). Student perceptions of the educational quality provided by different delivery modes. NOVA (University of Newcastle, Australia). 2 indexed citations
11.
12.
Dean, Alison. (2004). Links between organisational and customer variables in service delivery. International Journal of Service Industry Management. 15(4). 332–350. 71 indexed citations
13.
Dean, Alison, et al.. (2002). Performance monitoring and quality outcomes in contracted services. International Journal of Quality & Reliability Management. 19(4). 396–413. 41 indexed citations
14.
Dean, Alison. (2002). Service quality in call centres: implications for customer loyalty. Managing Service Quality. 12(6). 414–423. 76 indexed citations
15.
Dean, Alison & Milé Terziovski. (2001). Quality practices and customer/supplier management in Australian service organizations. Total Quality Management. 12(5). 611–621. 14 indexed citations
16.
Dean, Alison. (2000). Managing change initiatives: JIT delivers but BPR fails. Knowledge and Process Management. 7(1). 11–19. 4 indexed citations
17.
Dean, Alison. (1999). The Applicability of SERVQUAL in Different Health Care Environments. Health Marketing Quarterly. 16(3). 1–21. 3 indexed citations
18.
Wong, Amy, Alison Dean, & Christopher White. (1999). The impact of service quality on customer loyalty in the hospitality industry. 81–89. 11 indexed citations
19.
Wong, Amy, Alison Dean, & Christopher White. (1999). Customer behavioural intentions in the hospitality industry. 6(1). 53–53. 3 indexed citations
20.
Dean, Alison & Charles Baden‐Fuller. (1999). PUNCTUATED AND INCREMENTAL CHANGE: THE UK WATER INDUSTRY.. Academy of Management Proceedings. 1999(1). A1–A6. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Breakdown of academic impact, for papers by Ian Lings Breakdown of academic impact, for papers by Richard J. Varey Breakdown of academic impact, for papers by Clifford E. Young Breakdown of academic impact, for papers by Rubén Chumpitaz Breakdown of academic impact, for papers by Kashif Hussain Breakdown of academic impact, for papers by Hüseyin Araslı Breakdown of academic impact, for papers by Thomas G. Brashear Breakdown of academic impact, for papers by Danny N. Bellenger Breakdown of academic impact, for papers by Annika Ravald Breakdown of academic impact, for papers by C. David Shepherd
Rankless by CCL
2026