Susan Segal‐Horn

1.4k total citations
26 papers, 931 citations indexed

About

Susan Segal‐Horn is a scholar working on Strategy and Management, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Susan Segal‐Horn has authored 26 papers receiving a total of 931 indexed citations (citations by other indexed papers that have themselves been cited), including 10 papers in Strategy and Management, 8 papers in Marketing and 8 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Susan Segal‐Horn's work include Customer Service Quality and Loyalty (7 papers), Consumer Behavior in Brand Consumption and Identification (4 papers) and Corporate Identity and Reputation (4 papers). Susan Segal‐Horn is often cited by papers focused on Customer Service Quality and Loyalty (7 papers), Consumer Behavior in Brand Consumption and Identification (4 papers) and Corporate Identity and Reputation (4 papers). Susan Segal‐Horn collaborates with scholars based in United Kingdom and United States. Susan Segal‐Horn's co-authors include Leslie de Chernatony, Susan Drury, Alison Dean, Susan Cottam, David Faulkner, Heather Davison, John McGee, David Asch, Paul Frost and Ian McGill and has published in prestigious journals such as European Journal of Marketing, Journal of World Business and European Management Journal.

In The Last Decade

Susan Segal‐Horn

24 papers receiving 791 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Susan Segal‐Horn United Kingdom	14	535	524	441	278	68	26	931
Lyn S. Amine United States	14	304 0.6×	210 0.4×	343 0.8×	246 0.9×	172 2.5×	35	855
Temi Abimbola United Kingdom	10	392 0.7×	211 0.4×	344 0.8×	282 1.0×	171 2.5×	19	752
Jack Dart Canada	9	213 0.4×	363 0.7×	330 0.7×	131 0.5×	96 1.4×	16	703
Allan Williams United Kingdom	5	321 0.6×	251 0.5×	132 0.3×	500 1.8×	77 1.1×	5	750
Julie Pirsch United States	8	657 1.2×	325 0.6×	537 1.2×	285 1.0×	18 0.3×	10	973
Elif Karaosmanoğlu Türkiye	11	397 0.7×	313 0.6×	397 0.9×	207 0.7×	23 0.3×	21	727
Yizheng Shi Hong Kong	12	157 0.3×	303 0.6×	400 0.9×	155 0.6×	151 2.2×	15	706
Juan Manuel García‐Falcón Spain	9	162 0.3×	203 0.4×	261 0.6×	263 0.9×	36 0.5×	9	623
Marielle Audrey Payaud France	8	303 0.6×	370 0.7×	402 0.9×	91 0.3×	36 0.5×	22	659
David Shani United States	9	431 0.8×	258 0.5×	291 0.7×	294 1.1×	22 0.3×	10	792

Countries citing papers authored by Susan Segal‐Horn

Since Specialization

Citations

This map shows the geographic impact of Susan Segal‐Horn's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Susan Segal‐Horn with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Susan Segal‐Horn more than expected).

Fields of papers citing papers by Susan Segal‐Horn

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Susan Segal‐Horn. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Susan Segal‐Horn. The network helps show where Susan Segal‐Horn may publish in the future.

Co-authorship network of co-authors of Susan Segal‐Horn

This figure shows the co-authorship network connecting the top 25 collaborators of Susan Segal‐Horn. A scholar is included among the top collaborators of Susan Segal‐Horn based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Susan Segal‐Horn. Susan Segal‐Horn is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Segal‐Horn, Susan & Alison Dean. (2010). The rise of super-elite law firms: towards global strategies. Service Industries Journal. 31(2). 195–213. 19 indexed citations

Segal‐Horn, Susan & Alison Dean. (2008). Delivering ‘effortless experience’ across borders: Managing internal consistency in professional service firms. Journal of World Business. 44(1). 41–50. 47 indexed citations

Chernatony, Leslie de, Susan Cottam, & Susan Segal‐Horn. (2006). Communicating Services Brands' Values Internally and Externally. Service Industries Journal. 26(8). 819–836. 120 indexed citations

Segal‐Horn, Susan. (2006). Strategy in Service Organizations. Oxford University Press eBooks. 13 indexed citations

Chernatony, Leslie de, Susan Drury, & Susan Segal‐Horn. (2005). Using triangulation to assess and identify successful services brands. Service Industries Journal. 25(1). 5–21. 19 indexed citations

Segal‐Horn, Susan. (2004). The strategy reader. 2nd edition. 1 indexed citations

Faulkner, David & Susan Segal‐Horn. (2004). The economics of international comparative advantage in the modern world. Open Research Online (The Open University). 4 indexed citations

Chernatony, Leslie de, Susan Drury, & Susan Segal‐Horn. (2004). Identifying and sustaining services brands' values. Journal of Marketing Communications. 10(2). 73–93. 46 indexed citations

Chernatony, Leslie de & Susan Segal‐Horn. (2003). The criteria for successful services brands. European Journal of Marketing. 37(7/8). 1095–1118. 256 indexed citations

10.

Segal‐Horn, Susan. (2002). Global firms: heroes or villains?. Open Research Online (The Open University). 1 indexed citations

11.

Chernatony, Leslie de & Susan Segal‐Horn. (2001). Building on Services' Characteristics to Develop Successful Services Brands. Journal of Marketing Management. 17(7-8). 645–669. 164 indexed citations

12.

Segal‐Horn, Susan & David Faulkner. (1999). The Dynamics of International Strategy. 14 indexed citations

13.

Segal‐Horn, Susan, et al.. (1998). The globalization of the European white goods industry. European Management Journal. 16(1). 101–109. 6 indexed citations

14.

Segal‐Horn, Susan. (1996). The limits of global strategy. Strategy and Leadership. 24(6). 12–17. 13 indexed citations

15.

Segal‐Horn, Susan. (1994). The challenge of international business. Kogan Page eBooks. 6 indexed citations

16.

Segal‐Horn, Susan. (1992). The logic of international growth for service firms. CERES (Cranfield University). 1 indexed citations

17.

Segal‐Horn, Susan & Heather Davison. (1992). Global Markets, the Global Consumer and International Retailing. Journal of Global Marketing. 5(3). 31–62. 19 indexed citations

18.

McGee, John & Susan Segal‐Horn. (1990). Strategic space and industry dynamics: The implications for international marketing strategy. Journal of Marketing Management. 6(3). 175–193. 7 indexed citations

19.

Segal‐Horn, Susan. (1987). Managing Professionals in Organisations. International Journal of Manpower. 8(2). 11–19. 3 indexed citations

20.

Segal‐Horn, Susan, Ian McGill, Tom Bourner, & Paul Frost. (1987). Non-Facilitated Action Learning. Management Education and Development. 18(4). 277–286. 6 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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