Immediate Impact
55 standout
Citing Papers
The Caring Machine: Feeling AI for Customer Care
2023 Standout
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
2021 Standout
Works of Alexandra Luong being referenced
Meetings and More Meetings: The Relationship Between Meeting Load and the Daily Well-Being of Employees.
2005
Affective Service Display and Customer Mood
2005
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Alexandra Luong | 246 | 168 | 234 | 13 | 520 | |
| Ryan Outlaw | 241 | 213 | 331 | 11 | 615 | |
| Cynthia Lee | 161 | 181 | 317 | 17 | 608 | |
| You-De Dai | 190 | 160 | 416 | 21 | 625 | |
| Maria Tomprou | 208 | 113 | 366 | 20 | 563 | |
| Guohong Han | 166 | 197 | 329 | 15 | 589 | |
| Neta Moye | 138 | 176 | 338 | 9 | 582 | |
| Ray Gibney | 227 | 149 | 358 | 16 | 622 | |
| Trevor Spoelma | 188 | 176 | 334 | 17 | 600 | |
| Jinpei Wu | 173 | 180 | 287 | 9 | 593 | |
| Edwin J. Boezeman | 357 | 145 | 284 | 21 | 618 |
All Works
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